Head of customer service Work, Jobs in Wrexham, Wrx (with Salaries)

Head of Hospitality, Catering & Events
Wrexham AFC —Wrexham
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
6d
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Personnel Lead
Pendine Park Care Organisation —Wrexham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
14d
Personnel Lead
Pendine Park —Wrexham
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Lend & Mend Manager
Refurbs Flintshire —Wrexham
- £13.53 an hour
- Part-time
- Customer service
- IT
- In-person
Quick apply
3d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Business Development Coordinator
Knights Construction Group —Wrexham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1d
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
9d
Technical Manager
The Village Bakery (Wrexham) Ltd —Wrexham
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Computer literacy
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Senior Revenue Manager
Forge Holiday Group Ltd —Chester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Management
Quick apply
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
1d
Team Member
KFC —Wrexham
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
9d
Finished Goods Warehouse Operative
Prysmian Group —Wrexham
- Full-time
- Computer literacy
- English
- Forklift
- Employee discount
Client Relationship Manager - North
Quilter —Chester
- Full-time
- Hybrid work
- Management
- Travel
- Mentoring
11d
Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
4d
Head of PaaS Product Management
EA Technology —Chester
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Engineering
- No degree
- Product management
- Referral programme
Quick apply
14d
Sage 200 Implementation Consultant
ITAS —Mold
Project Manager
Sonovision UK —Chester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- Project management
Quick apply
14d
Head of Marketing
Radius Limited —Crewe
- Full-time
- Sales
- Marketing
- Master's degree
- Employee assistance programme
Quick apply
7d
Solutions Consultant
ITAS —Mold

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head of customer service jobs near wrexham, wrx

Head of Hospitality, Catering & Events

Wrexham AFC -
Wrexham

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Job details

Full-time
6 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Hospitality
Financial planning
Management
Procurement
Catering
Personal Licence
Organisational skills
Food safety

Full job description

Join Wrexham AFC - because history doesn’t write itself

The Role

The Head of Hospitality, Catering & Events will be responsible for the operational leadership and day-to-day management of all hospitality, catering and events activities across Wrexham AFC. The role will lead the delivery of outstanding matchday hospitality, public catering operations and non-matchday events, ensuring consistently high standards of customer experience, operational excellence and commercial performance.

Working closely with the Head of Stadium Experience & Fan Engagement and colleagues across the Club, the postholder will support the continued growth of hospitality, catering and events services in line with the Club's ambitions.

What you'll be doing:

People Leadership & Development

Provide inspirational leadership across the Hospitality, Catering & Events function, promoting a culture of accountability, teamwork, continuous improvement and customer excellence.
Lead and support recruitment activities across the department, ensuring the attraction and retention of high-quality talent

Hospitality & Catering Operations

Lead the delivery of all matchday hospitality operations and support the development and delivery of hospitality offerings that meet customer expectations and commercial objectives.
Work collaboratively with Commercial and Marketing teams to support hospitality sales initiatives and customer retention.
Champion exceptional service standards throughout all hospitality, catering and events operations.
Oversee food production, service delivery, menu development and operational planning.
Support catering provision for players, staff, Academy, Women's teams and Club events where applicable.
Lead the development and delivery of a year-round non-matchday events programme.
Maximise venue utilisation and revenue opportunities across all Club facilities.
Oversee hospitality and catering provision across all Club locations

Commercial Performance

Manage departmental budgets in line with agreed financial targets.
Work closely with Finance and Commercial teams to optimise profitability and commercial returns.

Compliance, Governance & Supplier & Contract Management

Ensure compliance with all relevant legislation, regulations and Club policies.
Build strong partnerships with suppliers and service providers and monitor supplier performance through agreed service standards and KPIs.
Support the Club's sustainability objectives through responsible procurement and operational practices.

Experience & Qualifications

Essential:

Significant senior leadership experience within hospitality, catering, events, stadia, leisure or venue management.
Proven experience managing large operational teams.
Demonstrable success delivering commercial growth and revenue targets.
Strong budget management and financial planning experience.
Experience leading multi-site operations.
Strong stakeholder management skills.
Personal Licence Holder or willingness to obtain.
Food Safety and Health & Safety knowledge appropriate to the role.

Desirable:

Degree or professional qualification in Hospitality, Events, Business Management or related discipline.
IOSH Managing Safely or equivalent.
Experience within professional sport, football, entertainment venues or major events.
Experience preparing organisations for significant growth and operational transformation.

What we are looking for

The successful candidate will demonstrate:

Exceptional leadership capability and strong people management and coaching skills.
Excellent communication and influencing ability.
Customer-centric mindset and high levels of resilience and adaptability.
Strong organisational and planning skills.
Ability to thrive in a fast-paced, high-growth environment.
Commitment to excellence and continuous improvement.

Why Work for Us

If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:

Health Cash Plan
EAP
Enhanced holidays and long service days and Enhanced pension
Death in service
Enhanced sick leave
Health and wellbeing time off
Volunteering day and salary sacrifice benefits and retail discounts

Apply Now

Refine Your Search

head of customer service jobs in wrexham, wrx

Head of Hospitality, Catering & Events

Head of Owner Success

Personnel Lead

Personnel Lead

Lend & Mend Manager

Head of Defence Training Services (LR10)

Business Development Coordinator

Head of Block

Technical Manager

Senior Revenue Manager

Head of Asset Optimisation

Team Member

Finished Goods Warehouse Operative

Client Relationship Manager - North

Head of People Services

Head of PaaS Product Management

Sage 200 Implementation Consultant

Project Manager

Head of Marketing

Solutions Consultant

I want to receive the latest job alerts for head of customer service in wrexham, wrx

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