Technical advisor Work, Jobs in Wrotham, Ken (with Salaries)

Wholesale Service Desk Technical Advisor
South East Water —Snodland
- £25,948.86 a year
- Weekend availability
- Hybrid work
- Customer service
- Computer skills
- Communication skills
- Annual leave
Senior Policy Advisor, Technical Negotiations and 6G
Department for Science, Innovation & Technology —London
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Data & AI Solutions Consultant
Corndel —London
- Hybrid work
- Sales
- AI
- Communication skills
Programme Manager
Ministry of Justice —Rochester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Data Architect
CGI —London
- Full-time
- Azure
- APIs
Quick apply
Startup Solutions Architect, AWS Startups
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Military
- Engineering
- Flexible schedule
Senior Videographer
Department for Work and Pensions —Westminster
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Enterprise Account Executive - Energy & Utilities
Anthropic —London
- £280,000 - £330,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- AI
- Flexible schedule
Senior Technical Advisor
EcoTherm Basildon - Technical —Basildon
- Full-time
- Customer service
- Presentation skills
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
Digital Forensic Specialist
Metropolitan Police —Lambeth
- £52,653 - £57,417 a year
- Weekend availability
- Computer Science
- Customer service
- Engineering
13d
Head of People Systems, Pay and Benefits
LeighAcademiesTrust —Rochester
- £60,000 - £75,000 a year
- Hybrid work
- Free parking
- Annual leave
Learning and Engagement Advisor
JoJo Maman Bébé —London
- Hybrid work
- Travel
- Organisational skills
- IT
- Annual leave
Workshop Controller - JCB Volkswagen Tunbridge Wells, Kent
JCB Group —Royal Tunbridge Wells
- Full-time
- Customer service
- Driving
- Organisational skills
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount
Senior Environment Advisor
Gatwick Airport Limited —Gatwick Airport
- From £46,618 a year
- In-person
- Free parking
- Employee discount
10d
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d
Policy Advisor
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Project management
- Presentation skills
- Annual leave
- Employee discount
6d
Cyber BA
Luxoft —London
- Microsoft Excel
- Management
- English
Contract Advisor
TLT —London
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- SharePoint

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Wholesale Service Desk Technical Advisor

South East Water -
Snodland

Apply Now

Job details

Full-time
£25,948.86 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
GCSE
Computer skills
NVQ
Communication skills

Full job description

Summary:

Are you a highly motivated and persistent person?

Are you highly motivated, resilient, and someone who always follows through on promises?

If so, this could be the opportunity you’ve been looking for.

As a Technical Advisor, you’ll be the calm in the storm for customers facing urgent water supply issues—like unexpected outages or low pressure. Using your quick decision-making and natural empathy, you'll tackle problems head-on to deliver the best results, first time, every time.

Whether you're guiding a customer to a quick fix over the phone or coordinating with our field teams to get the job done, you will take true ownership of every situation.

What You’ll Do
Be the Voice of Calm: Act as the first point of contact for customers experiencing stressful, urgent water issues.
Problem-Solve on the Fly : Listen intently, assess the situation quickly, and determine the best course of action.
Coordinate Solutions : Own the customer journey from start to finish, collaborating with field teams when on-site investigations are needed.
Thrive Under Pressure: Bring a resilient attitude and sharp attention to detail to a fast-paced environment.

The Details & Perks

The Hours: 37 hours a week over 5 days, working a 6:00 AM – 2:30 PM shift. This includes some weekends and bank holidays on a predictable 5-week shift pattern, so you can easily plan your life in advance.

The Pay Uplift: To reward your commitment to the early shift, you’ll receive an automatic 10% salary uplift.
Bonus Potential: Take ownership of your goals and you can boost your earnings by up to £1,800 per year through our customer satisfaction bonus scheme.

Main responsibilities:

Assess issues with customer water supply to allow work to be prioritised and allocated to the field teams.
Ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone.
Help resolve customers contacting us via email or telephone about concerns with their water supply.
Ensure customer’s accounts are updated following each contact with us to ensure comprehensive and accurate records are available.
Once investigations or works has been completed, keep in touch with customers to update them to ensure that a 1/1 service has been provided.
Use ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers.
Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
Attend and contribute to team meetings with team, peers and colleagues.

You'll need:
Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Be able to communicate positively in an extremely busy working environment
Make decisions quickly and be able to multitask
Have strong computer skills and have the ability to flex between a high number of different systems
Excellent written and verbal communication
Have a strong customer service focus with a determination to resolve customer issues.

It will be a bonus if you have:
Skills / Qualifications / Experience

A NVQ qualification Level 2 or above in Customer Service/Business Administration is desirable
Previous contact centre experience is welcomed but not essential

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£25,948.86

Apply Now

Refine Your Search

technical advisor jobs in wrotham, ken

Wholesale Service Desk Technical Advisor

Senior Policy Advisor, Technical Negotiations and 6G

Technical Success Consultant

Data & AI Solutions Consultant

Programme Manager

Data Architect

Startup Solutions Architect, AWS Startups

Senior Videographer

Enterprise Account Executive - Energy & Utilities

Senior Technical Advisor

Digital Forensic Specialist

Head of People Systems, Pay and Benefits

Learning and Engagement Advisor

Workshop Controller - JCB Volkswagen Tunbridge Wells, Kent

Estates Manager

Senior Environment Advisor

Customer Service Advisor

Policy Advisor

Cyber BA

Contract Advisor

I want to receive the latest job alerts for technical advisor in wrotham, ken

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