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General Manager -Bath, Southgate Centre

Pret A Manger -
Bath

Apply Now

Job details

From £40,338 a year

Benefits

Annual leave
Company pension
Employee discount
Sabbatical

Qualifications

Hospitality
Financial forecasting
Inventory control
Customer service
Spreadsheets
Coaching
Mentoring junior staff
Upselling
Management accounting expertise
Cost control
Retail team management
Store management
Mentoring
Performance analysis in finance
Ongoing financial performance monitoring
Professional development mentoring
Training & development
Retail management
Leadership
Team motivation leadership
Communication skills

Full job description

General Manager

Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.

Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!

Growing Good Things

Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.

What we’re looking for

As a Store Manager at Pret a Manger, you’ll lead and oversee all aspects of shop operations, from staffing and scheduling to inventory management, ensuring everything runs efficiently and smoothly. You’ll drive sales and profitability through smart cost control, upselling strategies, and engaging promotional initiatives. Creating a positive and inclusive work environment is key—you’ll coach, train, and develop your team to help them thrive. You’ll ensure full compliance with company policies and health and safety regulations, while handling customer feedback with professionalism and empathy.

With a strong grasp of financial performance, you’ll prepare and analyse reports such as P&L statements and budget forecasts to identify opportunities for improvement. You’ll also collaborate with departments like marketing and supply chain to implement initiatives and achieve business goals. To succeed, you’ll bring leadership experience from the hospitality industry, excellent communication and problem-solving skills, and a sharp eye for detail.

Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

About you

Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

Bring your passion: share our passion for exceptional customer service.

Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.

We offer

Salary from £40,338

20% quarterly bonus

You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.

Free private medical cover, with the option to add family or partner at an additional cost

4% of your pension contribution matched by Pret, rises to 5% after 5 years

Life assurance at 3x annual salary

Loyalty award for 5, 10, 15, 20 years’ service

Flexible Benefits Platform packed with lifestyle discounts

Season ticket loans

Healthcare cash plan

Financial wellbeing provisions

Free mortgage services

Sabbatical after 3 years

Opportunities to support our charity, The Pret Foundation

Comfy free shoes to wear on shift

We also offer

Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.

Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.

Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!

Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

Happy Teams Happy Customers

Amazing Standards Every day

Never Standing Still

Doing The Right Thing

The interview journey

Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60min); Second stage shop experience in person (60min). Next, you’ll be invited to a coffee chat, in-person interview with the Head of Operations.

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.

Apply Now

Refine Your Search

customer experience manager jobs in wylye, wil

General Manager -Bath, Southgate Centre

Customer Relationship Manager

Customer Service & Experience Team Leader

Customer Experience Manager

Sales - Sales Advisor - UK

Crematorium Manager

Sales Centre Manager

Customer Resolution and Continuous Improvement Team Leader

Group Aftermarket Manager

Principal Buyer

Business Support Officer

Area Manager

Customer Experience Manager

Senior Operations Manager - Fashion Ecommerce / Retail

Regional Customer Relationship Manager

Operations Manager

Referrals and Workflow Coordinator (Hybrid)

Production Planner

Operations Manager – Installs

Senior Project Manager

I want to receive the latest job alerts for customer experience manager in wylye, wil

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