Technical support agent Work, Jobs in Wymondham, Lec (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Customer Operations Executive
Canopy —Nottingham
- £25,480 a year
- Overtime
- Hybrid work
- Customer service
- English
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Agreement Set up Officer
AmTrust International —Nottingham
- Microsoft Excel
- Annual leave
Senior Clerk of Works
Gateley —Nottingham
- IT
- Communication skills
- Negotiation
- Flexible schedule
Credit Specialist RES - Leicester
eonnext —Leicester
- £25,983 - £31,573 a year
- Full-time
- Customer service
- English
- Communication skills
- Free parking
- Annual leave
Property Accountant
MRI Software —Sleaford
- Full-time
- Accounting
- IT
- Communication skills
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Grantham
- £3,800 a month
- Full-time
- Sales
Quick apply
Lead Informatica Developer
RS Group —Corby
- SQL
- Analysis skills
- APIs
Children's Service Agent- Fixed Term/ Secondment
Leicestershire County Council —Leicester
- £26,832 - £28,146 a year
- Full-time
- Hybrid work
- Computer literacy
- Typing
- Flexible schedule
11d
Land Disposals Officer
Tarmac —Mountsorrel
- Military
- Communication skills
- Employee discount
General Foreperson
Costain —Sleaford
- Full-time
- Microsoft Word
- Construction experience
- In-person
12d
Application Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- JavaScript
PROJECT ENGINEER (SITE AGENT)
Laing O'Rourke —Newark-on-Trent
- CAD
- Engineering
- IT
Junior Commercial Advisor
Verisure Services (UK) Limited —Grantham
- £3,800 a month
- Full-time
Quick apply
Residential Conveyancer
Mallory Pryce —Sleaford
- Hybrid work
- Organisational skills
Quick apply
Product Manager – Customer Configuration & Onboarding
ENSEK —Nottingham
- Remote
- Continuous improvement
- AI
- Annual leave
External - AI Architect (m/f/*)
Solventum —Loughborough
- Full-time
- Computer Science
- Master's degree
- SQL
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Grantham
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Conveyancing Executive
Mallory Pryce —Corby
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Quick apply
Graduate Technical Services Manager - Facilities Management - Nottingham
Lambert Smith Hampton Ltd —Nottingham
- Full-time
- Engineering
- Maintenance
- Travel
11d

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

MCP
Customer service
IT support
Communication skills
Time management
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Name

Email Address

Phone Number

Tell us about yourself:

Submit

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Refine Your Search

technical support agent jobs in wymondham, lec

Help Desk Engineer

Customer Operations Executive

Agreement Set up Officer

Senior Clerk of Works

Credit Specialist RES - Leicester

Property Accountant

JUNIOR SALES ADVISOR

Lead Informatica Developer

Children's Service Agent- Fixed Term/ Secondment

Land Disposals Officer

General Foreperson

Application Developer

PROJECT ENGINEER (SITE AGENT)

Junior Commercial Advisor

Residential Conveyancer

Product Manager – Customer Configuration & Onboarding

External - AI Architect (m/f/*)

JUNIOR SALES CONSULTANT

Conveyancing Executive

Graduate Technical Services Manager - Facilities Management - Nottingham

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APPLY NOW

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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