head of customer service Work, Jobs in wyton (with Salaries)

IMA Services Manager
Anglian Water Services Ltd —Huntingdon
- Full-time
- Communication skills
1d
Customer Service Lead
iM Med Ltd —Cambridge
- £24,420.00 - £48,640.16 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
Quick apply
5d
Operations Manager
Valor Hospitality —Peterborough
- £45,000 a month
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Complaints Manager
Cross Keys Homes —Peterborough
- £49,305 - £51,900 a year
- Full-time
14d
DDaT Team Administrator
Anglian Water Services Ltd —Peterborough
- £27,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Annual leave
5d
Head of Service, Social Work
Bedford Borough Council —Bedford
- £80,617 - £92,392 a year
- Full-time
- English
HR Business Partner
Xaar —Huntingdon
- Management
- Human resources
- Communication skills
Operations Administrator (Recruitment)
Pathfinder Legal Services Ltd —Alconbury
- £26,630.76 - £35,320.20 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Annual leave
- Work from home
Quick apply
23h
Head of Family Help Systems and Family Hubs
North Northamptonshire Council —Kettering
- £72,383 - £77,041 a year
- Management
- Leadership
- Communication skills
- Employee assistance programme
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Head of Procurement
Project Interim —Cambridge
- Up to £90,000 a year
- Full-time
- Engineering
- ERP systems
- Analysis skills
Quick apply
2d
Bar staff / 7140 - The Swan & Angel, St Ives
J D Wetherspoon plc —Saint Ives
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
13h
Multi Skilled Tradesman/woman
TruBuild Group Ltd —Peterborough
- £40,000 - £45,000 a year
- Full-time
- Carpentry
- IT
- Power tools
Quick apply
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Head Chef
David Lloyd Clubs —St. Neots
- Employee discount
11h
Head of Group Marketing
Copart —Bedford
- Sales
- Marketing
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Customer Account Manager
Trade Mastermind Limited —Peterborough
- £40,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
Quick apply
2d
Customer Service Associate
Cyted Health —Cambridge
- £27,000 - £35,000 a year
- Full-time
- Microsoft Office
- University
- Bachelor's degree
- Life insurance
Aftersales Manager
Marshall Motor Group —Letchworth
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Management Accountant
Mick George Ltd —Huntingdon
- £40,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Employee assistance programme
- Employee discount
Quick apply

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head of customer service jobs near wyton

IMA Services Manager

Anglian Water Services Ltd -
Huntingdon

Apply Now

Job details

Full-time
1 day ago

Qualifications

Communication skills

Full job description

IMA Services Manager

Location: Huntingdon

Contract: Full-time/12 month Secondment

Salary: dependent on experience and skills

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who we are?

The Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers.

IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.

The successful candidates may be employed by Anglian Water or one of our partner companies – Kier or Clancy.

What will you be doing as an IMA Services Manager

This role is part of the IMA Senior Management team. It is accountable and responsible for the effective and efficient functioning of the IMA Operational Management Centre. It will have overall responsibility for the appointment making, scheduling and Non-Household contact for IMA. It will also be responsible for the management of the customer out bounding interface and the planning of work within levels of service.

What it will take to do this job?

End to end accountability for scheduling activity within IMA
Develop overarching strategies that are transformational and look to increase overall performance, whilst delivering improved efficiency and cost reduction
Accountable for ensuring work is scheduled in line with customer expectations and in line with targets set t Responsible for ensuring that all work is planned and raised to achieve target outputs whilst outperforming financial mandates.
To achieve whole lifecycle LOS and assist in CMEX, DMEX and BR-MEX delivery.
Lead transformation of metering office services — working with Head of Household Contact and Billing and Consumption Manager to oversee the redesign of customer-facing processes for inbound contacts related to leaks, complaints, and other metering enquiries, ensuring alignment with wider business transformation initiatives.
Lead the continued development of the IMA office structure, processes, procedures and systems to identify opportunities for enhancement and to drive out inefficiencies

A little bit about your skills, experience and behaviours

Considerable experience managing operational/customer services teams
Education to degree level or equivalent
Excellent communications skills with ability to undertake effective negotiations
Excellent collaborative skills with proven track record of delivery in collaborative environment
Ability to influence a range of stakeholders including external groups
Excellent communication skills & ability to translate strategy & to communicate the role that others need to take as well as explaining the strategy for getting there.
Ability to think commercially
Resolve issues or provide a clear handover
Take ownership for problems or requests made of me and explain what I will do
Develop relationships that will build others’ trust in me by consistently showing respect and sensitivity, listening to other perspectives and by sharing my own knowledge and skills

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

If you feel this is the next move for you and your career, then please apply today!

Closing date: 12th June 2026

#loveeverydrop

Apply Now

Refine Your Search

head of customer service jobs in wyton

IMA Services Manager

Customer Service Lead

Operations Manager

Complaints Manager

DDaT Team Administrator

Head of Service, Social Work

HR Business Partner

Operations Administrator (Recruitment)

Head of Family Help Systems and Family Hubs

Customer Experience Manager

Head of Procurement

Bar staff / 7140 - The Swan & Angel, St Ives

Multi Skilled Tradesman/woman

Customer Success Manager

Head Chef

Head of Group Marketing

Customer Account Manager

Customer Service Associate

Aftersales Manager

Management Accountant

I want to receive the latest job alerts for head of customer service in wyton

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Explore jobs in more locations

IMA Services Manager

Location: Huntingdon

Contract: Full-time/12 month Secondment

Salary: dependent on experience and skills

Who we are?

What will you be doing as an IMA Services Manager

What it will take to do this job?

A little bit about your skills, experience and behaviours

Closing date: 12th June 2026

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