Genmed has a consistent track record of winning evidenced by exceptional growth of 700% over the last five years. We have over 200 contracts in 40 NHS Trusts.
We are seeking an On-Site Co-ordinator based at Gloucester General Hospital. The On-Site Co-ordinator will assist with the co-ordination of the day-to-day activities and service delivery of the Genmed managed services to the theatre team at Gloucester. You will also cover Cheltenham hospital when required. They will be expected to monitor the ordering of consumables and the receipt of information to ensure that procedures are not postponed due to a Genmed quality failure, thus avoiding service credits. They will also assist the Service Delivery Manager and the National Operations Manager as required.
Key Accountabilities
To support site staff and the divisional director in the effective delivery of the Genmed.me managed services at Gloucester (and Cheltenham when required) and day to day account management
To represent and promote Genmed managed services efficiency and the corporate values at the customer site
To carry out cycle-counting and ad-hoc stock-takes
To manage all stock within the department in a pro-active manner and flag any over/under consumption plus out of date stock. This will include sourcing alternative products
Raise purchase orders and ensure that all purchase orders placed by Genmed are authorised in accordance with Trust requirements and that all procedures are adhered to
To train and support Trust staff in the use of Genmed systems
To adhere to the reporting system and processes and to effectively manage exceptions
Provide weekly backorder reports
Support instrument repairs/non-stock items
Deal with invoice queries
To liaise and communicate effectively with customer staff at all levels and to be the first line of communication for the resolution of queries raised by them
To liaise and communicate effectively with supplier and sub-contractor staff
To liaise and communicate effectively with Genmed staff
To manage and communicate effectively with the electrical engineering department
To provide support to all wards, theatres (pre-& post op) with administration and purchasing
To conduct and support supplier negotiations
To provide data analysis to the Service Delivery Manager and National Operations Manager as requested.
To provide assistance to the management team with clinical trials
To provide other unspecified assistance on an ad-hoc basis as and when required by the Divisional Director and the senior management team.
Skills, Experience and Qualifications
Excellent interpersonal skills
Good knowledge and experience of the preparation and manipulation of data using Excel spreadsheets
Good knowledge of networking and IT
Good written and verbal communication skills
The ability to work to tight timescales
Excellent organisation ability
Accuracy
Good time management
Ability to prioritise
Ability to work under pressure
Self-motivation
Proactive attitude and forward planning
Excellent customer service skills
Key Performance Indicators
Overall customer satisfaction with MSC performance
Efficiency of the MSC purchasing and stock control processes
Level of service credits payable by Genmed.me
Effective communication with internal and external contacts
Contacts & Relationships
This role requires a large amount of positive and effective interaction with all levels of customers, suppliers, and management teams. The site co-ordinator is a Genmed representative on site and as such interaction with the customer and the supplier staff is required to be of the highest professional level. Exceptional levels of customer service are required and as such are key to this position.
Work Environment
The position is based in an office close to operating theatres within the hospital. As a result of this it is likely that the incumbent will be required to wear surgical scrubs. You will be expected to work at both Gloucester and Cheltenham hospitals. There is some manual handling involved with this position however, the candidate will not need to hold any special licenses in relation to the same.
Benefits
Genmed offer 26 days of annual leave per calendar year to all colleagues in addition to the UK recognised bank holidays or the pro-rata equivalent. Following successful completion of the probationary period, you will be included in the company pension scheme with a 5% employers’ contribution, discretionary bonus scheme and the private healthcare schemes offered by Aviva and MediCash. Genmed also offer enhanced maternity and paternity packages as well as company sick pay upon completion of the probationary period. The Bike2Work voucher scheme is also available to colleagues who are interested.
Pay: £26,000.00 per year
Work Location: In person
