Assurance manager Work, Jobs in Yate, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
3d
Transport Manager
James Latham —Yate
- Monday to Friday
- Organisational skills
- Communication skills
11d
Transport Manager
Kinaxia Transport & Warehousing —Yate
- Full-time
- Management
- Employee discount
Quick apply
13d
Home Manager based at The Fairways, Chippenham
MHA —Chippenham
- £70,980 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
6d
Campus Compliance Assurance Manager
University of Bristol —Bristol
- £50,253 - £58,225 a year
- Full-time
- School
7d
Regional Operational Security & Compliance Manager – Police Staff - Counter Terrorism Policing South West
Counter Terrorism Policing —Bristol
- £47,046 - £50,949 a year
- Full-time
- Travel
- IT
13d
Transformation, Change and Benefits Lead (RUH)
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £49,387 - £64,750 a year
- Full-time
11d
Service Transition Manager
Babcock International —Corsham
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
Regional Support Manager
Grandir UK —Bristol
- £35,984 - £46,009 a year
- Full-time
- Preschool
- Café
- Annual leave
- Employee discount
Quick apply
Information Governance Manager
Somerset Bridge Group —Bristol
- Up to £90,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
3d
Project Manager - Specialized Finance
SBS —Yate
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Financial services
- Annual leave
Quick apply
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
3d
Senior Contract Assurance Manager
Nuclear Restoration Services —Bristol
- Organisational skills
- Contracts
- IT
11d
Warehouse Administrator - Maternity Cover
Selecta —Yate
- £28,000 - £29,500 a year
- Full-time
- Microsoft Excel
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
5d
Third Party Assurance Manager
AXA —Bristol
- Up to £75,000 a year
10d
Finance, Monitoring and Admin Officer
Paul's Place Charity —Bristol
- £25,900 - £26,900 a year
- Full-time
- Bachelor's degree
- QuickBooks
- Financial services
Quick apply
12d
Trainee Occupational Health Advisor
Optima Health —Bristol
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Paid training
- Annual leave
13d
Deputy Chief Operating Officer
North Bristol NHS Trust —Bristol
- £112,782 - £129,783 a year
- Full-time
7d
Front of House Manager
De Vere Tortworth Court —Wotton-under-Edge
- Full-time
- Hotel
- Communication skills
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Motor Finance Account Manager (Dealers - Birmingham and South West)
Tandem Bank —Bath
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
12d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

assurance manager jobs in yate, gls

Customer Experience Manager

Transport Manager

Transport Manager

Home Manager based at The Fairways, Chippenham

Campus Compliance Assurance Manager

Regional Operational Security & Compliance Manager – Police Staff - Counter Terrorism Policing South West

Transformation, Change and Benefits Lead (RUH)

Service Transition Manager

Regional Support Manager

Information Governance Manager

Project Manager - Specialized Finance

Senior IT Service Manager

Senior Contract Assurance Manager

Warehouse Administrator - Maternity Cover

Third Party Assurance Manager

Finance, Monitoring and Admin Officer

Trainee Occupational Health Advisor

Deputy Chief Operating Officer

Front of House Manager

Motor Finance Account Manager (Dealers - Birmingham and South West)

I want to receive the latest job alerts for assurance manager in yate, gls

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