Customer service manager Work, Jobs in Yate, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
3d
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
14d
Customer Experience Manager- Gloucester
Baylis Vauxhall —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
5d
Office Manager
BRISTOL PHONES & TECH SPECIALISTS LIMITED —Bristol
- £41,700 - £42,000 a year
- Full-time
- Customer service
- Administrative experience
- Supervising experience
Quick apply
8h
Branch Manager Chippenham
GoldUnion —Chippenham
- £28,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Organisational skills
- Employee discount
Centre Manager
Halfords —Bath
- £35,229 - £42,048 a year
- Full-time
- Sales
- Team management
- IT
- Annual leave
- Employee discount
Ecommerce & CRM Manager
Tom's Studio —Frome
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Merchandising
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Front of House Manager
Hotel Indigo Bath —Bath
- £40,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Account Manager
Safetykleen —Bristol
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
6d
Customer Relations Manager
Hamberley Care Homes —Keynsham
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
12d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Territory Manager
AkzoNobel —Bristol
- £33,000 - £47,200 a year
- Sales
- Organisational skills
- Communication skills
Quick apply
5d
Office Manager / PA
Motofix Accident Repair Centres —Swindon
- From £35,100 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
3d
Senior Facilities Manager (Branches), South West & South Wales
National Westminster Bank PLC —Bristol
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
7d
Designate Store Manager
NCF Living —Bristol
- £50,000 - £70,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
Quick apply
7d
Military & Veterans - Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Avonmouth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
7d
Assistant Customer & Technical Support Manager EPOS
Eposbuddy —Bristol
- £30,500 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
11d
Operations manager
Bristol Van Removals Ltd —Bristol
- £35,000 - £40,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
5d
Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
5d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer service manager jobs in yate, gls

Customer Experience Manager

Operations Manager

Customer Experience Manager- Gloucester

Office Manager

Branch Manager Chippenham

Customer Liaison Manager

Centre Manager

Ecommerce & CRM Manager

Front of House Manager

Account Manager

Customer Relations Manager

Manager of Dedicated Implementations - EMEA

Territory Manager

Office Manager / PA

Senior Facilities Manager (Branches), South West & South Wales

Designate Store Manager

Military & Veterans - Area Manager, Customer Fulfillment

Assistant Customer & Technical Support Manager EPOS

Operations manager

Customer Service Team Leader

I want to receive the latest job alerts for customer service manager in yate, gls

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