Technology management occupations Work, Jobs in Yate, Gls (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
8d
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
8d
Delivery Manager (Agile Software Engineering)
Ecotricity —Stroud
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Software development
- Free parking
- Store discount
Quick apply
9d
Project Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
3d
Project Manager
Renishaw —Wotton-under-Edge
- Up to £42,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Driving
- Free parking
- Employee assistance programme
8d
Associate Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
11d
Scrum Master
Leonardo UK Ltd —Gloucester
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- DevOps
- Software development
- Agile
- Employee discount
- Flexible schedule
Project Manager
Comply365 —Bristol
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
3d
Managing Project Manager
Zellis —Bristol
- Remote
- Mentoring
- Annual leave
Digital Solutions Manager
MBDA —Bristol
- £65,000 a year
- Hybrid work
- Agile
- IT
- Free parking
5d
Head of Digital, Data and Technology
BrisDoc Healthcare Services —Bristol
- Full-time
- IT
- Leadership
Head of IT
Fluid Water Group —Gloucester
- Full-time
- Analysis skills
- Computer networking
- Contracts
Quick apply
13d
People Systems Project Manager
North Bristol NHS Trust —Bristol
- £57,528 - £64,750 a year
- Full-time
- Project management
10d
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- DevOps
- Master's degree
- Agile
- Annual leave
- Employee assistance programme
Quick apply
IT Asset Management Lead
Osborne Clarke —Bristol
- Microsoft Excel
- Microsoft Office
- Analysis skills
8d
Project Manager (Digital, Data and Technology)
Avon and Somerset Constabulary —Portishead
- £47,046 - £58,249 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
12d
Digital Business Analyst
Amentum —Bristol
- Full-time
- Project management
- Communication skills
- Flexible schedule
Product Manager
Ecosurety —Bristol
- £50,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
5d
Head of Engineering
Ecosurety —Bristol
- From £90,000 a year
- Full-time
- Hybrid work
- APIs
- Leadership
Quick apply

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technology management occupations jobs near yate, gls

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
8 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in yate, gls

Helpdesk Manager (Telecoms)

Senior IT Service Manager

Delivery Manager (Agile Software Engineering)

Project Manager

Project Manager

Associate Service Delivery Manager

Scrum Master

Project Manager

Scrum Master

Managing Project Manager

Digital Solutions Manager

Head of Digital, Data and Technology

Head of IT

People Systems Project Manager

IT Engineering Manager

IT Asset Management Lead

Project Manager (Digital, Data and Technology)

Digital Business Analyst

Product Manager

Head of Engineering

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