& collections associate Work, Jobs in Yateley, Ham (with Salaries)

Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Retail Scan Associate
Circana UK —Basingstoke
- Part-time
Quick apply
3d
Specialist, R&D Contracts & Business Operations
CSL Behring —Maidenhead
- Full-time
- Bachelor's degree
- Organisational skills
- Contracts
Associate Director, AI & Advanced Analytics
CSL Behring —Maidenhead
- £181,000 - £214,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Field Hydrometrist - Midlands
Hydro International —Reading
- £25,820 a year
- Overtime
- Microsoft Word
- Computer literacy
- Data analysis skills
- Referral programme
- Sick pay
Quick apply
10d
Study Start Up Associate II
ICON Plc —Reading
- Full-time
- Project management
- Bachelor's degree
- Travel
- Employee assistance programme
4d
CRA
ICON Plc —Reading
- Full-time
- Travel
- Communication skills
- Nursing
- Employee assistance programme
Clinical Research Associate
ICON Plc —Reading
- Full-time
- Nursing
- Travel
- Communication skills
- Employee assistance programme
Junior AR Associate
Harvey Water Softeners —Old Woking
- £28,000 - £29,000 a year
- Full-time
- No experience needed
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Head of Service for Adult Community Health Services
Royal Surrey NHS Foundation Trust —Godalming
- £81,774 - £93,879 a year
- Full-time
- Management
10d
Clinical Specialist - North West
BD —Winnersh
- £43,300 - £66,025 a year
- Maintenance
- Supervising experience
- Mentoring
Clinical Specialist - Wales and West Midlands
BD —Winnersh
- £43,300 - £66,025 a year
- Maintenance
- Supervising experience
- Mentoring
Clinical Specialist, Advanced Access - South East
BD —Winnersh
- £43,300 - £66,025 a year
- Maintenance
- Supervising experience
- Mentoring
Procurement & Purchasing Data Analyst
PerkinElmer —High Wycombe
- Remote
- Computer Science
- Salesforce
- ERP systems
1 Year Fixed-Term Sales Associate - Heathrow Airport
Christian Dior Couture —Heathrow
- Full-time
- Sales
- Communication skills
12d
Associate Hydrogeologist
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Engineering
13d
Lead Inside Sales
Geotab —Reading
- Hybrid work
- Sales
- Analysis skills
- Bachelor's degree
Quick apply
6d
Associate Director, Brand Marketing (m/f/x) – Berinert/Haegarda
CSL Behring —Maidenhead
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
Sr CRA - Oncology experienced required
ICON Plc —Reading
- Full-time
- Programmable logic controllers
- Travel
- Communication skills
- Employee assistance programme
Retail Team Leader
Superdry —Woking
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
13d

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& collections associate jobs near yateley, ham

Arrears & Collections Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

“Help deliver fair customer outcomes whilst safeguarding the bank.”

At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever.

We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following:

The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home.

What you’ll deliver

As part of our Collections team, you will:

Engage with customers to ensure loan repayments by maturity dates.
Manage arrears cases, understanding customer financial circumstances to find suitable resolutions.
Recommend bespoke support strategies to the Customer Service and Collections Manager.
Initiate recovery actions, including appointing receivers or solicitors when required.
Plan and prioritise workload, ensuring compliance with regulatory standards.
Maintain up-to-date knowledge of regulatory requirements and internal policies.

What we are looking for in you…

Key Skills and Experience:

Collections/Arrears Management: Proven experience in managing collections and recoveries.
Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively.
Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy.
Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options.
Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions.

Desirable Skills:

Authority to agree on payment arrangements or concessions.
Experience in customer service related to completed mortgage loans.

Core Attributes:

Strong communication, relationship-building, and decision-making abilities.
Commitment to delivering excellent customer service while ensuring compliance with regulations.
Motivation to support business success and prioritise positive customer outcomes.

Why join Castle Trust Bank?

Competitive salary (£28,000 to £32,000, dependent on experience)
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

& collections associate jobs in yateley, ham

Arrears & Collections Associate

Retail Scan Associate

Specialist, R&D Contracts & Business Operations

Associate Director, AI & Advanced Analytics

Field Hydrometrist - Midlands

Study Start Up Associate II

CRA

Clinical Research Associate

Junior AR Associate

Head of Service for Adult Community Health Services

Clinical Specialist - North West

Clinical Specialist - Wales and West Midlands

Clinical Specialist, Advanced Access - South East

Procurement & Purchasing Data Analyst

1 Year Fixed-Term Sales Associate - Heathrow Airport

Associate Hydrogeologist

Lead Inside Sales

Associate Director, Brand Marketing (m/f/x) – Berinert/Haegarda

Sr CRA - Oncology experienced required

Retail Team Leader

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