it support Work, Jobs in yateley, ham (with Salaries)

IT Support Services Agent
QinetiQ —Farnborough
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
2d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
4d
IT Field Support Technician - T2 / Second Line
Concero UK —Fleet
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
1st Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Technology Support Officer
Wokingham Borough Council —Wokingham
- £31,537 - £35,413 a year
- Full-time
- Annual leave
- Employee assistance programme
4d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
End User Support
NECSWS —Bracknell
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Audio Visual Support Technician (Remote)
AVI-SPL —Farnborough
- Full-time
- Remote
- Customer service
- Windows
- Organisational skills
8d
IT Support Technician
Wentworth Club —Virginia Water
- Full-time
- Microsoft Outlook
- SharePoint
Quick apply
10d
Entry Level IT
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
4d
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
7d
2nd Line Support Analyst
FluidOne —Camberley
- £30,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
2d
IT Support Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
2d
First Line IT Support Apprentice
QA Apprenticeships —Reading
- £16,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
3d
Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
9d
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply

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IT Support Services Agent

QinetiQ -
Farnborough

Apply Now

Job details

Permanent | Full-time

Benefits

Private dental insurance
Company pension
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Azure
Windows
Microsoft Office
IT support
Communication skills
Active Directory

Full job description

Job Title:
IT Support Services Agent

Location:
Farnborough, England, United Kingdom

Role Type:
Permanent – Full Time

Package: Competitive Salary + Benefits
Role ID: SF19815

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as an IT Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role
As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.

Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.

Your responsibilities will include:
Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
Providing clear, friendly, and professional communication to users of varying technical ability
Documenting steps taken to resolve issues, contributing to the knowledge base where applicable

Essential experience of the IT Support Services Agent

Excellent communication and interpersonal skills with a customer-focused empathetic approach
The ability to work independently and as part of a team
Previous experience working in an IT support or helpdesk role
Working knowledge of Microsoft Windows and Office 365
Working knowledge of Active Directory / Azure AD account administration
The ability to follow documented procedures and contribute to knowledge articles

Essential qualifications for the IT Support Services Agent:
ITIL Foundation v4 certification (or willingness to obtain) is desirable

This role is 37 hours per week based at Farnborough and is fully on-site. You will also be required to partake in an on-call rotation providing after-hours support in line with business requirements

Farnborough

At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community

Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard, and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Apply Now

Refine Your Search

it support jobs in yateley, ham

IT Support Services Agent

IT Support Technician

1st/2nd Line IT Support Engineer - Farnborough

IT Field Support Technician - T2 / Second Line

1st Line Support Analyst

Technology Support Officer

Service Desk Analyst

End User Support

Audio Visual Support Technician (Remote)

IT Support Technician

Entry Level IT

IT Support - Trainee

IT Support Assistant

2nd Line Support Analyst

IT Support Technician (SETSU) (SEROCU)

IT Support Engineer

Customer Service Desk Analyst

First Line IT Support Apprentice

Software Support Consultant (Finance)

IT Support Engineer

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