Digital & ai support Work, Jobs in Yatton, Hef (with Salaries)

Digital & AI Support Apprentice
QA Apprenticeships —Hereford
- £17,000 a year
- Full-time
- Customer service
- Windows
- Driving
Data Science and AI Trainer (Government)
QA Limited —Cheltenham
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme
Database Administrator
Leidos —Leominster
- £47,600 - £61,000 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
- Work from home
Product Marketing & Social Media Assistant
HR Star —Cheltenham
- £25,658.59 a year
- Temporary
- Hybrid work
- In-person
- Communication skills
- Marketing
Quick apply
6d
Medical Secretary - Cardiology
Wye Valley NHS Trust —Hereford
- £28,392 - £31,157 a year
- Part-time
9d
Machine Learning Implementation Engineer, AI (SFIA4)
Zaizi —Cheltenham
- £60,000 - £70,000 a year
- Hybrid work
- AWS
- Machine learning
- AI
- Annual leave
- Work from home
Quick apply
Network Engineer
Leidos —Leominster
- £44,700 - £57,300 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Work from home
Systems Engineer
Leidos —Leominster
- £34,800 - £43,500 a year
- Full-time
- Windows
- Travel
- Annual leave
- Work from home
Digital Technology Data & Analytics Leader
GE Aerospace —Gloucester
- Full-time
- SQL
- Leadership
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Lead Machine Learning Engineer, AI
Zaizi —Cheltenham
- Up to £75,000 a year
- Full-time
- Hybrid work
- AWS
- Machine learning
- AI
- Annual leave
- Work from home
Quick apply
Process Improvement Engineer
Victrex —Stonehouse
- £42,000 - £47,000 a year
- Engineering
- Analysis skills
- Continuous improvement
Content Marketing Executive
Utelize Communications Ltd —Malvern
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
14d
Business Development Manager - Smart Technologies
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Freelance Local Event Producer, Gloucester UK (contract, revenue share)
Sofar Sounds —Gloucester
- £100 - £500 a month
- Weekend availability
- IT
- AI
- Time management
Home Delivery Driver
Sainsbury's —Worcester
- £14.73 an hour
- Part-time
- Driving
- Employee assistance programme
- Employee discount
23h
PR Manager
Gtech (Grey Technology Ltd) —Worcester
- £24,420.00 - £40,564.21 a year
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
Marketing and Ticket Office Assistant
The Cheltenham Trust —Cheltenham
- £27,750 a year
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Information Architect
Renishaw —Wotton-under-Edge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- HTML
- Free parking
- Employee assistance programme
Senior Project Manager
PentenAmio UK —Tewkesbury
- £65,000 - £85,000 a year
- Full-time
- Communication skills
- Free parking
- Life insurance
Quick apply
13d

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Digital & AI Support Apprentice

QA Apprenticeships -
Hereford

Apply Now

Job details

Full-time
£17,000 a year

Qualifications

Driving Licence
Customer service
GCSE
Windows
Driving
IT support
Computer networking
Mac OS
IT
Communication skills
Active Directory

Full job description

Employer description:

JFC IT Solutions provide comprehensive IT support services to a wide range of business clients. We focus on delivering reliable, friendly, and proactive technical support, helping our customers keep their systems running smoothly.

Overview:

We are looking for an enthusiastic and motivated First-Line IT Support Technician Apprentice to join our team as part of the Digital & AI Support Level 3 apprenticeship. This is a fantastic opportunity for someone looking to start their career in IT and digital support while developing modern, in-demand skills.

In this role, you will act as the first point of contact for customers requiring IT and digital support. With structured training and on-the-job learning, you will support users across a range of digital tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot.

You will learn how to diagnose and resolve common technical issues, support customer success, manage digital information securely, and help users improve productivity through modern workplace technologies. Alongside technical skills, you’ll develop strong communication, documentation, and customer service skills, ensuring users receive a positive and professional support experience.

This apprenticeship is ideal for someone who is eager to learn, enjoys helping people, and wants to build a long-term career in digital support, IT services, and AI-enabled workplaces.

Responsibilities:

First-Line Support: Act as the initial point of contact for clients reporting technical issues via phone, email, or ticketing systems.
Troubleshooting & Resolution: Diagnose and resolve common technical issues relating to:
- Hardware (PCs, laptops, printers)
- Operating systems (Windows, macOS)
- Software applications (including Microsoft 365 / Office)
User Management: Assist with basic user administration tasks, such as:
- Setting up new user accounts
- Password resets
- Managing security group access within Active Directory and Microsoft 365
Documentation: Accurately log support requests, actions, and resolutions within the ticketing system and contribute to internal knowledge base articles.
Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients.
Customer Service: Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.

GCSE Maths and English (or equivalents) at grades 3+ (D or above).

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Desirable skills:

It would be beneficial if candidates have some experience or knowledge of:

Hardware
Networking
Software & security
ICT administration

The successful candidate will:

Have a genuine interest in IT and technology
Be enthusiastic and eager to learn
Communicate clearly and confidently with customers
Be well organised with good attention to detail
Show motivation, a positive attitude, and a willingness to develop technical skills
Full UK driving licence

Working hours: 40 hours per week, Monday to Friday.

Benefits:

Practical, hands-on experience in a real IT support environment

Ongoing training and development
Supportive team environment with opportunities for progression

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

digital & ai support jobs in yatton, hef

Digital & AI Support Apprentice

Data Science and AI Trainer (Government)

Database Administrator

Product Marketing & Social Media Assistant

Medical Secretary - Cardiology

Machine Learning Implementation Engineer, AI (SFIA4)

Network Engineer

Systems Engineer

Digital Technology Data & Analytics Leader

Service Desk Analyst

Lead Machine Learning Engineer, AI

Process Improvement Engineer

Content Marketing Executive

Business Development Manager - Smart Technologies

Freelance Local Event Producer, Gloucester UK (contract, revenue share)

Home Delivery Driver

PR Manager

Marketing and Ticket Office Assistant

Information Architect

Senior Project Manager

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