Service delivery manager Work, Jobs in Yaxley, Cam (with Salaries)

People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
3d
Transport Performance & Optimisation Manager
Deanta UK Ltd —Ely
- £60,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Computer networking
- Free parking
- Annual leave
Quick apply
Project Delivery Manager
Anglian Water Services Ltd —Peterborough
- £57,145 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
Duty Operations Manager
Edu-Lettings UK Ltd —Peterborough
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Warehouse Operative
Lidl —Peterborough
- £13.80 - £14.45 an hour
- Full-time
- Store discount
- Employee discount
13h
Junior Service Delivery Manager
Ericsson —Peterborough
- Computer Science
- Engineering
- English
14d
Parts Assistant
The Vella Group —Peterborough
- £29,724.50 a year
- Full-time
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Concierge
Rushton Hall Hotel and Spa —Rushton
- Full-time
- Bilingual
- Hospitality
- Hotel
- Free parking
- Employee discount
Quick apply
Requirements Manager
Anglian Water Services Ltd —Peterborough
- £53,000 a year
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Annual leave
6d
Group Facilities Manager
Rapidrop Global —Peterborough
- £45,000 - £55,000 a year
- Full-time
- Maintenance
- Project management
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Regional Manager
Pickerings Lifts —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Production Manager
AMFresh —Peterborough
- Monday to Friday
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
3d
Delivery Assurance Manager
Anglian Water Services Ltd —Peterborough
- £57,792 a year
- Full-time
- AWS
- APIs
- Leadership
- Annual leave
14h
Cost Analyst
Anglian Water Services Ltd —Peterborough
- £37,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Team Manager
Peterborough City Council —Peterborough
- £55,620 - £61,421 a year
- Communication skills
- Annual leave
- Employee discount
13d
Customer Service Advisor
The Vella Group —Peterborough
- £29,724.50 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
Account Manager
OCS Group —Peterborough
- Communication skills
Quick apply
12d
Full Time Deputy Manager (3 Bed Children's Home - LD & EBD - Peterborough)
24/7 Support Uk Limited —Peterborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Supervising experience
- Working with children
Quick apply
14d

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service delivery manager jobs near yaxley, cam

People Operations Manager

Malary Ltd -
Cambridge

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Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

GCSE
Microsoft Office
Analysis skills
Human resources
Mentoring
Organisational skills
HRIS

Full job description

Reporting to - People Director
Direct reports - 1 x People Administrator

Role Summary

The People Operations Manager plays a critical role in delivering a high-quality, efficient, and compliant HR service across Malary. This role is responsible for overseeing the day-to-day delivery of People services, ensuring employee queries are handled in a timely, professional, and sensitive manner. Alongside operational delivery, the role leads on people data and reporting, ensuring accurate insights are generated from our HRIS; Employment Hero to support decision-making. The role also carries responsibility for HR governance, ensuring fair, consistent, and compliant people processes. This position requires a detail-oriented individual, with an eye for continuous improvement, a strong ability to be proactive and use initiative, capable of designing intuitive HR processes and leading key HR initiatives from planning through to execution.

Key Responsibilities

People Operations & Service Delivery

Oversee the People Services shared inbox, ensuring all employee queries are responded to promptly, accurately, and with sensitivity
Manage and support the HR Administrator, providing clear direction, prioritisation, coaching and development
Ensure a consistent, high-quality employee experience across all HR touchpoints
Continually improve response times and service quality

HR Data, Reporting & Insights

Own and manage People data within Employment Hero (HRIS), ensuring accuracy and integrity
Produce regular and ad hoc HR reports to support business decision-making
Identify key HR metrics (e.g. turnover, absence, engagement, hiring trends) and track performance
Translate data into meaningful insights and recommendations for stakeholders and senior leadership

Governance & Compliance

Lead HR governance activities, ensuring fair and compliant processes across the employee lifecycle, such as: Pay audits, National Minimum Wage (NMW) compliance checks, Holiday pay compliance reviews
Ensure adherence to employment legislation and internal policies where required
Mitigate risk through strong process control and documentation

Process Design & Continuous Improvement

Review, design, and implement key identified HR processes that are user-friendly and intuitive, partnering with managers as required
Identify opportunities to streamline and improve ways of working. This could reflect both processes or workflow improvements/automation within Employment Hero (system optimisation)
Embed processes into BAU operations and ensure clarity
Drive a continuous improvement culture across the People team

Communication & Change Delivery

Develop and deliver clear, effective communication when rolling out new processes or initiatives
Ensure employees and managers understand HR processes and tools
Act as a trusted point of contact for guidance on People processes
Support clear and timely business wide communication where required

HR Projects & Initiatives

Lead and deliver key HR initiatives as directed by senior leadership (e.g. performance management, Employment Hero optimisation)
Own project planning, including timelines, milestones, and resource requirements
Ensure delivery to agreed timelines, scope, and budget
Track and report on project progress and outcomes

Person Specification

Qualifications and Training

Educated to GCSE level, incl. Maths & English (min. Grade 4, previously Grade C - essential
IT literate (Microsoft Office) - essential
CIPD qualification - desirable

Experience

Strong experience in a People Operations / HR generalist or operational role - essential
Proven experience managing HR systems (ideally Employment Hero or similar HRIS) - essential
Strong analytical skills with the ability to interpret and present HR data - essential
Excellent attention to detail, particularly in data handling and compliance - essential
Solid understanding of HR governance and supporting employment legislation - essential
Experience designing and implementing HR processes - essential
Strong organisational and prioritisation skills - essential
Confident communicator, with the ability to engage stakeholders at all levels - essential
Demonstrated ability to lead initiatives and deliver projects end-to-end - essential
Experience managing or mentoring HR team members - desirable
Experience working in a scaling or changing organisation - desirable
Exposure to reward, engagement, or HR transformation initiatives - desirable

Key Competencies

Proactive and solutions-focused - essential
High level of ownership and accountability - essential
Strong attention to detail and accuracy - essential
Collaborative and approachable - essential
Driven by continuous improvement - essential
Outcome-focused - essential

Benefits

Attractive salary of £45,000 - £50,000 DOE
Company pension scheme
Free, on-site parking
Refer a friend scheme
22 days holiday plus bank holidays

If you think this sounds like the perfect next challenge for you - get in touch now!

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in yaxley, cam

People Operations Manager

MSP Service Desk Manager

Transport Performance & Optimisation Manager

Project Delivery Manager

Duty Operations Manager

Warehouse Operative

Junior Service Delivery Manager

Parts Assistant

Concierge

Requirements Manager

Group Facilities Manager

Regional Manager

Production Manager

Delivery Assurance Manager

Cost Analyst

Team Manager

Customer Service Advisor

Customer IT Support Manager

Account Manager

Full Time Deputy Manager (3 Bed Children's Home - LD & EBD - Peterborough)

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