Helpdesk team leader Work, Jobs in Yeading, Gtl (with Salaries)

Customer Services Consultant - Ealing, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
10d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley
City Facilities Management (UK) —West London
- £30,580.88 a year
- Full-time
- Maintenance
- Communication skills
AI Productivity Coach (Level 3)
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Senior Workday Support Advisor
Live Nation —London
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Travel
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Senior Operations Manager - Soft FM
Equans —London
- Full-time
- Customer service
- University
- Leadership
- Annual leave
- Employee assistance programme
Helpdesk Supervisor
CBRE —Bracknell
- Full-time
- Maths
- AI
- Leadership
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
11d
Facilities Assistant (Contracted via CBRE, 24 month contract)
Sony Interactive Entertainment —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
Facilities and Community Coordinator, Central St. Giles, London, UK
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Facilities Assistant (Contracted via CBRE, 24 month contract)
PlayStation Global —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
Quick apply
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay

I want to receive the latest job alerts for helpdesk team leader in yeading, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Services Consultant - Ealing, London

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £28,800 a year
1 day ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Universal Banker, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Universal Bankers actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience

Play an integral part in customer education around HSBC digital services and fraud awareness

Identify customers who are in vulnerable situations and determine the best way we can support them

Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers

The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service

Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more

Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts

A market-leading employer pension contribution

BUPA Healthcare

Life Assurance, equivalent to four times your annual salary

Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more

Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

helpdesk team leader jobs in yeading, gtl

Customer Services Consultant - Ealing, London

IT Service Desk Lead

Customer Support Analyst

IT 1st Line Support Engineer

Support Case Coordinator

Case Maintenance Team Leader - Brentford / Ealing / Acton / Wembley

AI Productivity Coach (Level 3)

IT Systems Administrator

Senior Workday Support Advisor

1st Line Support Analyst

Performance & Data Manager - Sky Spaces

Senior Operations Manager - Soft FM

Helpdesk Supervisor

Service Desk Analyst

Facilities Assistant (Contracted via CBRE, 24 month contract)

Facilities and Community Coordinator, Central St. Giles, London, UK

Helpdesk Administrator

Facilities Assistant (Contracted via CBRE, 24 month contract)

Customer Support Consultant - UK

Head of Corporate IT & Technology Solutions

I want to receive the latest job alerts for helpdesk team leader in yeading, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected