Information manager Work, Jobs in Yeading, Gtl (with Salaries)

Renewal Account Manager
Nice —London
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
7d
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
Information Governance Manager and Deputy DPO
Richmond and Wandsworth Councils —London
- £57,171 - £72,186 a year
- Part-time
- Hybrid work
- Annual leave
Quick apply
2d
Safety & Compliance Manager
AS Aerospace Limited —Uxbridge
- £45,000 - £75,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- In-person
Quick apply
10d
Human Resources Manager
HG Walter —London
- £55,000 - £64,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Employee discount
Quick apply
12d
Research and insights manager
Sense —London
- £49,949 a year
- Full-time
- Hybrid work
- Organisational skills
Medical Information Content Manager
Kyowa Kirin International —Marlow
- £57,558 - £115,988 a year
- Full-time
- Doctoral degree
Quick apply
Project Coordinator - Northolt
Construo —Northolt
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
1d
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
4d
Strategic Commissioning Manager
Harrow Council —Harrow
- £54,810 - £62,349 a year
- Contracts
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
9d
MLRO / Compliance Officer (FTC)
Global Exchange Currency Exchange —Hounslow
- £65,000 a year
- Temporary
- English
- Microsoft Office
- Analysis skills
- Employee discount
- Bereavement leave
Quick apply
12d
Assistant Project Manager
Tetra Tech —London
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
13d
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Operations Coordinator
Eskan Electronics —Greenford
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Free parking
Quick apply
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Admin Team Manager (Mental Healthcare)
London Psychiatry Clinic —London
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Work from home
- Sick pay
Quick apply
Customer Success Account Manager - Enterprise customers
Microsoft —London
- £79,700 - £133,900 a year
- Full-time
- Azure
- Bachelor's degree
- Travel
19h

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Renewal Account Manager

Nice -
London

Apply Now

Job details

7 days ago

Qualifications

Microsoft Powerpoint
Sales
Salesforce
Microsoft Office
Bachelor's degree
Contracts
IT
SaaS
Business
Account management
Negotiation
Information Technology

Full job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, What's the role all about?

The Renewal Account Manager (RAM) will be accountable for assisting customers, Solution Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals.

Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks.

How will you make an impact?

Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
Partner with SAMs, AEs, Technical Account Managers (TAMs) and the finance team to represent the best interest of NiCE and revenue retention goals
Partner with the finance team to ensure healthy price points
Extending contracts for multiple years
Become intimately familiar with customer contracts and NiCE billing methods
Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
Maintain working knowledge of NiCE products/services
Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
Communicate effectively and professionally with internal and external stakeholders.
Investigate areas of risk and prepare course of action/recommendations to minimize risk
Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Have you got what it takes?

Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
4+ years applicable experience in contract negotiation
4+ years in contact center or service delivery
Experience with SAAS billing models
Demonstrated experience in a fast-paced environment and meeting customer contract timelines
Demonstrated experience working independently with little to no daily supervision
Ability to pivot between negotiation projects
Ability to multitask responsibilities
Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
Tracking and reporting on renewal metrics, such as renewal rates.
To be innovative with strategic ideas and approaches in negotiation
To have Problem solving and critical thinking skills
To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
To be Efficient with Microsoft office applications, PowerPoint, and Salesforce

Bonus Experience:

Account Management or sales experience

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11132
Reporting into: Director, Maintenance Sales
Role Type: Individual Contributor

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

information manager jobs in yeading, gtl

Renewal Account Manager

Executive Assistant to CEO

Sales Manager

Information Governance Manager and Deputy DPO

Safety & Compliance Manager

Human Resources Manager

Research and insights manager

Medical Information Content Manager

Project Coordinator - Northolt

PMO Manager

Strategic Commissioning Manager

Business Support and Office Manager

MLRO / Compliance Officer (FTC)

Assistant Project Manager

PMO Manager

HR Director

Operations Coordinator

BPO Senior Manager

Admin Team Manager (Mental Healthcare)

Customer Success Account Manager - Enterprise customers

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