Service desk analyst Work, Jobs in Yeading, Gtl (with Salaries)

Service Desk Analyst (Shifts)
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Customer service
- Microsoft Office
- Communication skills
12d
1st Line support Analyst
APCOA PARKING (UK) LTD —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Service Desk Analyst
London Business School —London
- Software troubleshooting
- Customer service
- Analysis skills
- Annual leave
- Gym membership
Quick apply
10d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
9d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
IT Service Support Analyst
The National Archives —Kew
- £29,258 a year
- Full-time
- Windows
- Presentation skills
- Continuous improvement
- Annual leave
10d
Service Desk Analyst
JamesFisher —London
- Customer service
- IT
- Communication skills
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
10d
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
9d
Senior Service Desk Analyst
Epping Forest District Council —Epping
- £33,342 - £35,841 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
5d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
End User Services Analyst
The Law Society —Chancery Lane Station
- £28,090 - £31,000 a year
- In-person
- Communication skills
2d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
9d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
ICT Service Desk Analyst
Civic Recruitment Limited —Esher
- Customer service
- SharePoint
- Communication skills
Quick apply
IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
Service Desk Analyst: On Client Site in Watford
Codestone —London
- English
- Windows
- Microsoft Office

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service desk analyst jobs near yeading, gtl

Service Desk Analyst (Shifts)

VIRTUS Data Centres -
West Drayton

Apply Now

Job details

12 days ago

Qualifications

Customer service
GCSE
Microsoft Office
Ticket management systems
ServiceNow
Communication skills

Full job description

About VIRTUS

VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe.

In 2023, we announced our expansion into continental Europe, starting with Berlin and Milan, with plans to grow further across the region.

At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying firmly rooted in our core values: Clarity & Quality, Accountability, Customer Commitment, Purposeful Innovation, and Capability & Growth.

Job Summary

Working as part of the VIRTUS Service Management Centre (SMC), we are seeking someone with good Customer Service and Administration skills to undertake the role of Service Desk Analyst. You will be the first point of contact for all customer phone calls, email queries and service requests. You will also play a key role in issuing customer communications to support the VIRTUS Incident and Change Management processes.

This is a shift role, operating in 12-hour shifts either 7am-7pm or 7pm-7am including some weekends and bank holidays.

Duties and Responsibilities

Answering internal and external phone calls
Responding to customer emails and Service Requests
Tracking, and routing requests, orders and incidents to the correct resource escalating where appropriate.
Issuing customer communications in support of the VIRTUS Incident and Change Management processes
Monitoring ticket queues and ensuring all requests are dealt with professionally and effectively.
Maintaining a database of customer information
Producing customer facing service reports.

Any other reasonable requests made by your line manager.

Qualifications:

GCSE English and Maths

Person Specification

Essentials

Competent in the use of Microsoft office applications
Excellent communication skills verbal and written
Customer focused with previous experience in a customer service role
Ability to work towards tight SLAs
Ability to work independently

Desirable

Previous experience with ticket management system (preferably ServiceNow)
Working in a time critical environment

In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.

VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

We reserve the right to close this post for applications should sufficient applications be received.

Search Firm Representatives Please Read Carefully

VIRTUS Data Centres does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms to any VIRTUS employee without an active, written search agreement for a specified role will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement. Existing agency partnerships must adhere to position-specific terms outlined in their agreements. Please refrain from calling or emailing regarding this matter.

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Service Desk Analyst: On Client Site in Watford

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