Customer systems support Work, Jobs in Yeovil, Eng (with Salaries)

Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
8d
Retail Sales Advisor - Yeovil
Oak Furnitureland —Yeovil
- £50,518 - £56,075 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Rental Agent
SIXT UK —Yeovil
- From £29,500 a year
- Full-time
- Driving
- Communication skills
- Paid training
- Annual leave
Quick apply
WMF Default Process Coordinator
Serco Group —Yeovil
- Full-time
- Military
- Employee assistance programme
Project Co-Ordinator
Ramudden Global UK —Somerton
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Quality Assurance Officer
Percy's Baking UK Ltd —Yeovil
- From £30,000 a year
- Overtime
- Analysis skills
- Organisational skills
- In-person
Quick apply
Customer Service Consultant
Skipton Building Society —Taunton
- Up to £14,874 a year
- Part-time
- Time management
- Annual leave
- Employee assistance programme
9d
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Support Tech Pub Editor (Tech Pubs Editing)
Boeing —Yeovil
- English
- Travel
- Communication skills
- Life insurance
6d
Retail Area Support Officer
OCS Group —Yeovil
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
9d
Mobile Court & Tribunal Security Officer
OCS Group —Yeovil
- £13.53 an hour
- Overtime
- Customer service
- Driving
- Communication skills
Quick apply
Financial Officer
Fiveways School —Yeovil
- £14.82 - £16.62 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Free parking
Quick apply
10d
Assistant Manager
Hollywoodbowlgroup —Yeovil
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
14d
Onsite IT Engineer ( Working from the office and client sites)
Prodigy IT Solutions —Blandford Forum
- £25,000 - £42,000 a year
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
6d
Document Controller
GXO Logistics —Bridgwater
- £32,500 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Facilities Officer
Somerset Council —Yeovil
- £25,185 - £25,989 a year
- Full-time
- English
- Microsoft Office
- IT
- Annual leave
- Flexible schedule
14d
Multi-Drop Delivery Driver – Self-Employed – £150–£240+ day – Yeovil
Logi Hawk Ltd —Yeovil
- £150 - £260 a day
- Temporary
- Customer service
- English
- Driving
Quick apply
6d
Fraud Officer - Eston
Department for Work and Pensions —Street
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
1d
Digital & AI Support Apprentice
QA Apprenticeships —Shaftesbury
- £23,132 a year
- Full-time
- Customer service
- IT
- Communication skills
- Life insurance
New Store Opening - Customer Assistant - Warehouse Operative - Weymouth Gateway
Marks & Spencer —Weymouth
- £13.41 an hour
- Part-time
- Employee discount

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customer systems support jobs near yeovil, eng

Customer Systems Support

iFacility -
Shepton Mallet

Quick apply

Job details

Full-time
£25,800 a year
8 days ago

Benefits

Free parking
Health & wellbeing programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Job Description

Customer Systems Support (Work 4 on 4 of shift pattern)

iFacility is leading technology Company providing security integrated solutions to Companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, the gym group, Thatcher’s. As a business we are experiencing a time of growth and this is where you come in!

Your Role

We are seeking your skills and knowledge to help us build our operations team. Working in the role of Customer Systems Support. You will be the first point of contact for supporting our external customer with their IT issues. What will you need to be interested in? IT, customer service, administration and working as part of a team.

Key Responsibilities:

Handling calls, emails, and support cases for customers and keeping them updated on progress of issues and queries
Managing and maintaining installations and support for a portfolio of customers. Handling technical issues for CCTV recording and monitoring
Working with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards
Provide remote reactive and preventative maintenance of your customers systems
Resolve issues remotely or set up cases for field engineers to attend
Support field engineers on site to lead successful resolutions of faults
Update customer support cases and process through to invoicing
Attend inhouse or external training activities, which may include certification or Health & Safety training as required
Contribute to the development of colleagues, systems, processes, procedures
Good communication skills and ability to collaborate with team members and escalate issues where necessary
Respond to customers needs via the telephone, emails and other systems, experience of diary management
Any other tasks required to fulfil the role of an IT Helpdesk Technician

Essential Skills, Knowledge and Abilities:

IT Literate, use of Microsoft packages
Experience of responding to technical issues
Experience of working in a call centre environment or remotely
Experience with remote support software
Willingness to learn inhouse and customers IT Systems
Desktop PC troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Adhere to Company policies and procedures
Able to follow instructions on Company processes and products
Willing to learn about IT and security products
Ability to use your own initiative and problem solve
Experience of working in a fast-paced environment

Person Specification:

Be able to think on your feet and respond to customer in a timely and accurate manner
Demonstrate flexibility and adaptable to meet customer requirements
Positive, professional and can-do attitude
Honest, reliable, trustworthy, friendly and approachable
Have a passion for providing the highest levels of customer service
Willing to learn and take responsibility for own personal development
Motivated to learn new skills and knowledge.

If you are interested in this role then please send your CV to [email protected]. I look forward to hearing from you.

Job Type: Full-time

Pay: £25,800.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer systems support jobs in yeovil, eng

Customer Systems Support

Retail Sales Advisor - Yeovil

Rental Agent

WMF Default Process Coordinator

Project Co-Ordinator

Quality Assurance Officer

Customer Service Consultant

2nd Line Technical Support

Support Tech Pub Editor (Tech Pubs Editing)

Retail Area Support Officer

Mobile Court & Tribunal Security Officer

Financial Officer

Assistant Manager

Onsite IT Engineer ( Working from the office and client sites)

Document Controller

Facilities Officer

Multi-Drop Delivery Driver – Self-Employed – £150–£240+ day – Yeovil

Fraud Officer - Eston

Digital & AI Support Apprentice

New Store Opening - Customer Assistant - Warehouse Operative - Weymouth Gateway

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