Guest service agent Work, Jobs in York, Eng (with Salaries)

Front of House Receptionist (Night Role)
Supercity Aparthotels —York
- £28,824 a year
- Full-time
- Microsoft Word
- English
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Reception Agent - 30 hours
NOVOTEL —York
- Part-time
- Hotel
Quick apply
Loss Prevention Agent
The Grand - York —York
- £12.85 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
14d
Guest Service Agent - Casual
Radisson Hotel Group —Leeds
- £12.71 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Reception Agent
NOVOTEL —Leeds
- Full-time
- Hotel
Quick apply
Reservations and Events Agent
Valor Hospitality —Leeds
- £12.71 an hour
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply

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Reception Agent - 30 hours
NOVOTEL —York
Dealing with payments (credit cards and cash. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
Quick apply
Reservations and Events Agent
Valor Hospitality —Leeds
Take enquiries and bookings via telephone and online bookings. A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats,…
£12.71 an hour
Quick apply

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Front of House Receptionist (Night Role)

Supercity Aparthotels
York

Quick apply

Job details

Full-time
£28,824 a year
8 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Microsoft Word
Guest check-in and check-out
Guest relations
GCSE
English
Complaint handling
Accommodation booking
Organisational skills
Front desk
Night audit bookkeeping
Cash handling
Hotel front office operations

Full job description

We’re looking for…
…a dedicated Front of House Night Receptionist to join the team at Supercity Aparthotels as part of the opening team for our brand-new property in York. This exciting new location will join our existing aparthotels across London, Brighton, Manchester, Edinburgh and neighbouring Leeds, and offers a great opportunity to be involved in launching a new property within our growing portfolio.

This also offers a great opportunity to work closely with our neighbouring Leeds team, as department managers oversee both properties and support the York team during the opening period, helping to ensure a smooth launch and strong start for the new hotel.

We’re looking for someone who will take responsibility for managing the guest experience, developing relationships with our regular guests and understanding their individual needs, as well as delivering all the nightly duties of the Front of House Department to a very high standard to support the smooth running of the Aparthotel.

Key responsibilities

Be the first point of contact for all guests, delivering very high standard of customer service to support our hard earned reputation.
Check-in / out guests offering genuine bespoke hospitality at all times.
Responding to guests needs in a polite, accommodating and flexible manner.
Communicate updates and/or changes to guest as they arise.
Manage and resolve guest complaints.
Perform reception tasks and coordinate the operations for the site to ensure uninterrupted service to guests and to maintain high standards at all times.
Contribute to the overall success of the aparthotel by identifying potential key corporate clients, and influencing the conversion of enquiries.
Taking reservations and coordinating with the Sales & Reservations Agents to maximise yield.
Pre-arrival suite checks in order to maintain high standards at all times.
Inputting and managing Opera PMS to maximise occupancy, as well as utilising the system to support the Housekeeping and Maintenance teams.
Preparing paperwork for arrivals and departures.
Coordinating with maintenance and housekeeping in relation to arrival, departures, special requests and any issues that need attention.
Processing payments in a timely manner and following up on any outstanding payments for long stay guests.
Responsible for the on-site petty cash including monthly reporting for accounts.
End of day PMS functions including cash and credit card balancing and batch reports.
Billing guests for extras (telephone, laundry etc.)
Suite and building spot checks to assess standards and report any areas of concern.
Complying with health and safety procedures at all times.
Coordinate with nominated sub-contractors for any emergencies or call-outs.

Requirements

GCSE English Language or equivalent.
Genuine interest in the serviced apartment / hotel industry.
Outgoing and confident with a sense of professionalism at all times.
Able to work in a fast-paced and customer service driven environment.
Meticulous attention to detail.
Knowledge of OPERA software.
Knowledge of MS Word.
Excellent interpersonal skills.
Strong organisational skills with the ability to prioritise workload.
Ability to work unsupervised and as part of a team.

Package:

Weekly Hours: 42
Shift pattern: Nights Role 4 days on 4 days off rotation (Average 3.5 days per week)
Holidays: 20 days, increases with your length of service
Pension inclusion
Salary: £28,824 per annum (£13.20 hourly)

This job description is intended to illustrate the key responsibilities of the job of Front of House Nights Receptionist. It is not intended to be exhaustive and you are advised that the responsibilities may change from time to time.

Pay: £28,824.00 per year

Benefits:

Cycle to work scheme
Employee discount
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in york, eng

Front of House Receptionist (Night Role)

Reception Agent - 30 hours

Loss Prevention Agent

Guest Service Agent - Casual

Reception Agent

Reservations and Events Agent

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