Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
POSITION ASSIGNMENT
Hours: 20 hours per week (Monday, Thursday & Friday, approximately 6.5 hours per day)
Contract: Fixed-term seasonal position, 25th June – 30th September.
Availability Required: 29th June – 17th July (candidates must be fully available for this period)
POSITION SUMMARY
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
This is a varied, hands-on support position covering a broad range of operational and administrative duties across our vessels, boatyard, and landing. If you're the kind of person who gets stuck in, takes initiative, and doesn't need to be told twice — this role is for you.
No two shifts will look exactly the same, and that's the point.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Cashing Up Support — Assist with end-of-shift cash reconciliation, ensuring accuracy and flagging discrepancies in line with company procedures.
- Laundry — Manage the collection, washing, drying, and return of linens and operational items on a scheduled basis.
- Boatyard & Landing Cleaning and Maintenance — Keep our boatyard and landing areas clean, safe, and presentable; this includes clearing and reorganising storage cupboards, disposing of items no longer required, and general upkeep of back-of-house spaces and outdoor areas.
- Stock/Uniform Management — Support receiving, counting, and organising stock deliveries; assist with rotation and replenishment across relevant areas. Recording and reporting uniform findings.
- Boat Checks — Carry out routine vessel walkthroughs, recording any signage needs, cleanliness issues, or concerns for escalation.
REQUIREMENTS
- Financially literate — Comfortable working with numbers, cash, and basic record-keeping; able to spot an error and act on it.
- A genuine can-do attitude — Willing to turn your hand to whatever needs doing, without hesitation or complaint.
- Self-sufficient — You figure things out. You don't wait to be micromanaged. When something needs doing, you work out how and get on with it.
- Dayforce – Experience with this cloud based human capital management system an advantage but not essential.
- Physically able to carry out manual tasks including lifting, carrying.
- Reliable, punctual, and conscientious — we're a small team and everyone counts.
All employees must commit to upholding our RESPECT values. They are as follows:
- Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity.
- Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
- Safety #1 We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
- Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We #will own the problem until it is solved.
- Exceed We will continuously improve. We will exceed standards and expectations.
- Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
- Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”.
As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.
