Analyst ii, incident / problem management Work, Jobs in York, Nyk (with Salaries)

Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Security Analyst
Darkshield —York
- £40,000 - £60,000 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
Quick apply
Service Desk Analyst
OneAdvanced —York
- Weekend availability
- Computer literacy
- Communication skills
- Employee assistance programme
- Bereavement leave
19h
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Intel Analyst
Mitie —York
- £28,046.52 a year
- Microsoft Word
- English
- Bachelor's degree
Information Security Analyst
Sopra Steria —Leeds
- Up to £35,000 a year
- Hybrid work
- Analysis skills
- Travel
- Annual leave
12d
HR Systems Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maths
- Organisational skills
- Time management
- Employee discount
Microsoft 365 Engineer
OneAdvanced —York
- Continuous improvement
- SharePoint
- Communication skills
- Employee assistance programme
- Bereavement leave
SOC Tier 1
Zenzero Solutions —Leeds
- Computer Science
- Windows
- Bachelor's degree
- Flexible schedule
13d
Administrator - IT Asset Management
Tetra Tech —Leeds
- £26,000 - £28,000 a year
- Full-time
- Communication skills
12d
IT Infrastructure Engineer
Pavers —York
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
22h
Security Officer
Sodexo —York
- £13.72 an hour
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
Operations Manager (International Trade Operations)
Animal and Plant Health Agency —York
- £42,665 - £46,765 a year
- Part-time
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Systems Engineer
OneAdvanced —York
- Weekend availability
- Azure
- Communication skills
- Employee assistance programme
- Bereavement leave
Cybersecurity Engineer
Darkshield —York
- £50,000 - £75,000 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
Regional Manager (North)
InPost UK —York
- Hybrid work
- Continuous improvement
- Quality control
- Travel
- Annual leave
Quick apply
13d
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
Senior Security Operations Analyst
Maples Group - Legal Services —Leeds
- Analysis skills
- Presentation skills
- Analytics
- Health & wellbeing programme
- Life insurance
5d
IT/OT System Administrator
Guardian Glass —Goole
- Maintenance
- Continuous improvement
- Communication skills

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Analyst II, Incident / Problem Management

FIS Global -
York

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Computer Science
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Analysis skills
Service restoration
Bachelor's degree
Continuous improvement
Mentoring
ServiceNow
Major incident coordination
Financial services
Problem management
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Incident log maintenance
Communication skills
Analytics
Information Technology

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The Incident & Problem Management Analyst (Level 2) is responsible for supporting the end-to-end lifecycle of incidents and problems across enterprise technology environments. This role focuses on timely service restoration, effective coordination, and contributing to ongoing service improvement.

Operating within a 24/7 production environment, the analyst ensures adherence to service level agreements (SLAs) while collaborating with cross-functional teams to resolve incidents and support root cause analysis activities.

What you will be doing:

Incident Management

Manage and coordinate incidents (including high-priority incidents) to restore service as quickly as possible
Support major incident calls, bridge lines, and coordination activities
Act as a key point of contact during incidents, ensuring clear and timely communication to stakeholders
Monitor incident progress and ensure adherence to SLAs and operational targets
Escalate incidents appropriately based on impact and urgency
Maintain accurate incident records within ITSM tools in line with process requirements

Problem Management

Support root cause analysis (RCA) for recurring or high-impact incidents
Assist in identifying trends and patterns to reduce incident recurrence
Maintain problem records, known errors, and workarounds
Contribute to post-incident reviews and lessons learned sessions
Collaborate with technical teams to track and implement permanent fixes

Process Improvement & Governance

Follow incident and problem management processes aligned to ITIL best practices
Identify opportunities for process improvement and raise recommendations
Contribute to KPI reporting, metrics tracking, and trend analysis
Support audit and compliance activities as required

Stakeholder & Communication Management

Provide regular updates to internal teams and stakeholders during incidents
Work closely with business, technology, and operations teams to ensure resolution
Support communication for incidents, ensuring clarity and appropriate escalation

Team Collaboration:

Work collaboratively within a global incident management function
Share knowledge and contribute to team learning and best practices
Provide guidance and support to junior team members where appropriate
Participate in on-call rotations and shift-based coverage where required

What you bring:

Typically 2–5 years’ experience in incident management, production support, or IT service management
Working knowledge of ITIL Incident and Problem Management processes
Experience handling incidents within complex IT environments
Strong analytical and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
Good communication skills with the ability to work with technical and non-technical stakeholders
Experience with ITSM tools (e.g., ServiceNow or equivalent)

Desired:

ITIL certification (v3 or v4)
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience in financial services or regulated environments
Experience with automation, monitoring tools, and reporting dashboards

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

analyst ii, incident / problem management jobs in york, nyk

Analyst II, Incident / Problem Management

Security Analyst

Service Desk Analyst

IT Service Analyst

Intel Analyst

Information Security Analyst

HR Systems Apprentice

Microsoft 365 Engineer

SOC Tier 1

Administrator - IT Asset Management

IT Infrastructure Engineer

Security Officer

Operations Manager (International Trade Operations)

Infrastructure Operations Analyst

Systems Engineer

Cybersecurity Engineer

Regional Manager (North)

Onsite Engineer

Senior Security Operations Analyst

IT/OT System Administrator

I want to receive the latest job alerts for analyst ii, incident / problem management in york, nyk

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