Banking specialist Work, Jobs in York, Nyk (with Salaries)

Senior Customer Service Advisor
Barclays —York
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
3d
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- CRM software
- Engineering
- English
- Annual leave
Post Office Counter Clerk
TGJones —York
- £10.85 - £12.71 an hour
- Overtime
- Customer service
- Banking
- Employee assistance programme
- Employee discount
Quick apply
6d
Talent Acquisition Specialist - 12 Month FTC
Bestway Group —York
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Associate Relationship Manager – Mid Markets Yorkshire
Lloyds Banking Group —Leeds
- From £40,824 a year
- Full-time
- Customer service
- Banking
Junior Talent Acquisition Specialist- Leeds
FDM Group —Leeds
- Recruiting
- Leadership
- Communication skills
- Annual leave
Senior Global Performance Marketing Manager
GoCardless —Leeds
- £60,000 - £90,000 a year
- Budgeting
- Analytics
Events Coordinator
Aspire Leeds —City and Borough of Leeds
- Weekend availability
- Microsoft Word
- Computer literacy
- Hotel
- Employee discount
Quick apply
3d
Head Product Lead
Lloyds Banking Group —Leeds
- £106,565 - £125,370 a year
- Full-time
- Hybrid work
- Product management
- Leadership
7d
UK Corporate Banking Mid-Corp Trade Director
Barclays —Leeds
- Mentoring
- Organisational skills
- Training & development
Commercial Disputes Associate
Walker Morris LLP —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
Lead Technical Application Specialist - Privileged Access Management
Lloyds Banking Group —Leeds
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
7d
Lead Technical Application Specialist - Agentic IAM
Lloyds Banking Group —Leeds
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Communication skills
7d
Event Manager
Aspire Leeds —City and Borough of Leeds
- Weekend availability
- Microsoft Word
- Computer literacy
- Hotel
- Free parking
- Employee discount
Quick apply
3d
Private Cloud Infrastructure Specialist (Storage)
Lloyds Banking Group —Leeds
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
2d
Head of Additional Funding Policy
Ministry of Justice —Leeds
- £50,001 - £70,725 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
5d
Private Cloud Infrastructure Specialist (Windows)
Lloyds Banking Group —Leeds
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Windows
- Mentoring
- Training & development
9d
Manager, Technology and 3rd Party Risk - ORRD
Bank of England —Leeds
- £73,760 - £92,000 a year
- Full-time
- Communication skills
- Annual leave
Electrical Technical Supervisor
JLL —Leeds
- Continuous improvement
- Training & development
- Communication skills
Corporate Tax Senior Manager
KPMG —Leeds
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme

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Senior Customer Service Advisor

Barclays -
York

Apply Now

Job details

Permanent
£27,700 a year
3 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer support
Customer interaction
Banking

Full job description

Date live: 17/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000124696

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in York and potential cover in Selby, Acomb and Market Weighton .

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

banking specialist jobs in york, nyk

Senior Customer Service Advisor

Technical Support Specialist

Post Office Counter Clerk

Talent Acquisition Specialist - 12 Month FTC

Associate Relationship Manager – Mid Markets Yorkshire

Junior Talent Acquisition Specialist- Leeds

Senior Global Performance Marketing Manager

Events Coordinator

Head Product Lead

UK Corporate Banking Mid-Corp Trade Director

Commercial Disputes Associate

Lead Technical Application Specialist - Privileged Access Management

Lead Technical Application Specialist - Agentic IAM

Event Manager

Private Cloud Infrastructure Specialist (Storage)

Head of Additional Funding Policy

Private Cloud Infrastructure Specialist (Windows)

Manager, Technology and 3rd Party Risk - ORRD

Electrical Technical Supervisor

Corporate Tax Senior Manager

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