Collection agent Work, Jobs in York, Nyk (with Salaries)

Housing Officer
Heylo —Leeds
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
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2d
Graduate Surveyor
Cushman & Wakefield —Leeds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
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Housing Officer

Heylo -
Leeds

Quick apply

Job details

Full-time
2 days ago

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Numeracy
Analysis skills
Database management

Full job description

Our mission and values

Our Purpose

heylo helps aspiring homeowners and renters find a place to call home

Our Mission

Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision

To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Position:

Acting as the first point of contact for customers at all stages of property management, post sale.
Handling rent arrears cases in a timely manner to reduce arrears and maximise income in line with key performance indicators
Managing calls and correspondence effectively with third party property management agents and customers, developers, and managing agents, including obtaining documentation from them where required
Management of shared ownership homes and leases to ensure optimal revenue collection, protection of asset value, good customer service, and compliance with relevant legislation, regulation and industry good practice
Handling general lease and property management queries from customers, managing agents and other related third parties
Collection of rent, service charge, insurance and fee payments
Working with, and supporting, customers to explain the options available to them and agreeing the most suitable next steps
Negotiating, implementing and monitoring feasible repayment solutions that take into account the customer circumstances while balancing the best interests of the business.
Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
Attending court to represent Heylo at possession hearings
Manage complaints of anti-social behaviour in line with policy and procedure
Support the Head of Housing and Customer Services in the development of customer feedback (including from surveys, complaints and compliments) and the improvement of customer satisfaction and operational quality
Deal with inbound and outbound telephone calls and correspondence to ensure all queries are delt with and resolved in a satisfactory and timely manner
Maintain adequate and accurate records for auditing and reporting purposes
Support the set-up of new customer accounts and changes to existing accounts
Review and action post received, and sending out any post required from the office
Any other general administrative duties required
Providing excellent customer service and support in line with company mission

Providing support to the Senior Property Manager and undertaking other duties as required

Requirements:

Passes in GCSE English & Maths at grade 4 or above or equivalent or ability to operate at that level. (E)
At least 1 year of property management experience in affordable housing or private rental sector
Experience of residential property management and/or residential transactions
IRPM Level 2 Qualification desirable
Excellent customer service skills
Ability to multitask and work to deadlines
Good standard of numeracy and literacy, knowledge of MS Office (in particular Excel) and database management
Good analytical skills
Self-motivated and a commitment to personal development
Ability to multitask and work to deadlines
Well organised, and able to work as part of a team and under pressure
Ability to self-motivate to meet deadlines without close supervision
Ideally some knowledge of tenant law, leases, service charges, and/or property management

Quick apply

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