Customer care manager Work, Jobs in York, Nyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
2d
Store Manager
Jessops —Leeds
- Full-time
- Management
- Leadership
- Communication skills
- Employee discount
Deputy Manager
Katie O'Brien's Irish Tavern York —York
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
1d
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
11d
Administration Manager
Novus —York
- £25,877.80 - £30,897.36 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —York
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Store Manager
Lovisa —Leeds
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Deputy Manager Maternity Cover - York Parliament St.
Whittard of Chelsea —York
- Leadership
- Store discount
- Employee discount
Quick apply
10d
Sales Admin Manager
SmoothSale —Seacroft
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Free parking
Quick apply
11d
Customer Success & Sales Operations Manager
Snugfort Limited —Middleton Park
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
4d
Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
- £90,000 - £115,000 a year
- Hybrid work
- Sales
- Engineering
- Product management
Quick apply
2d
Assistant Manager
Starbucks —York
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Assistant Manager
Wickes —York
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Procurement Manager - IT
Northern Trains —York
- £52,000 - £61,000 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —York
- Full-time
- Management
- Bachelor's degree
- Leadership
3d
Store Manager
Bestway Group —Wilberfoss
- Full-time
- Communication skills
Quick apply
Regional Manager - Leeds
Gateway Facilities Management Ltd —Leeds
- Full-time
- Management
- Sales
- Microsoft Office
Quick apply
4d
Pub Manager
Samuel Smith Old Brewery (Tadcaster) —York
- £28,725 a year
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
3d
Store Manager: Flagship Bridal Store
Elite Bridal UK —Castleford
- £29,000 - £35,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Free parking
- Store discount
Quick apply
3d
Control Team Leader
Northern Trains —York
- £65,200 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
2d

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in york, nyk

Head of Customer Experience

Store Manager

Deputy Manager

General Manager

Administration Manager

Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped

Assistant Store Manager

Deputy Manager Maternity Cover - York Parliament St.

Sales Admin Manager

Customer Success & Sales Operations Manager

Director, Customer Solutions - Currency and Secure Documents

Assistant Manager

Assistant Manager

Procurement Manager - IT

Area Manager, Customer Fulfillment

Store Manager

Regional Manager - Leeds

Pub Manager

Store Manager: Flagship Bridal Store

Control Team Leader

I want to receive the latest job alerts for customer care manager in york, nyk

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