Customer experience leader Work, Jobs in York, Nyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
2d
Contact Centre Advisor
identibase —York
- From £26,546 a year
- Overtime
- Sales
- Customer service
- English
- Free parking
- Store discount
Quick apply
1d
Field Operations Manager
Bransby Wilson Parking Solutions Limited —York
- £32,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Supervising experience
- Sick pay
Quick apply
8d
Business Support Administrator
TCL Tanker Rental Limited —Leeds
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Sales Associate
Ralph Lauren —York
- Hospitality
- Sales
- Merchandising
- Employee discount
2d
Customer Team Leader
Co-op —York
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
11d
Records Assistant
Network Rail —York
- £25,409 - £39,545 a year
- Full-time
- Hybrid work
- CAD
- Customer service
- Communication skills
- Free parking
- Annual leave
2d
Store Team Leader
Home Bargains —York
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Production Team Leader - Fitting Out - York (must live local)
Portakabin —York
- £40,000 - £42,500 a year
- Call to connect
- Annual leave
- Employee discount
Quick apply
11d
UK Customer Experience Executive - Fixed Term Contract (Maternity Cover)
CLOUD NINE —Harrogate
- £26,994 a year
- Temporary
- CRM software
- Sales
- Customer service
- Employee discount
- Gym membership
Quick apply
2d
Facilities Support Administrator
CGI —Leeds
- Full-time
- Customer service
- Administrative experience
- Travel
Quick apply
Graduate Management Trainee - York
Enterprise Mobility —York
- Full-time
- Sales
- Customer service
- Bachelor's degree
Garden Centre Team Leader Customer Service Desk & Tills
Langlands Garden Centre —Shiptonthorpe
- Part-time
- Management
- Customer service
- In-person
- Employee discount
Quick apply
3d
Supervisor - Costa
Moto —Wetherby
- £28,800 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
12d
Customer Representative - Easingwold
Nationwide Building Society —Easingwold
- From £25,250 a year
- Temporary
- Customer service
- Banking
Retail Assistant
Compass Group —York
- £13.05 an hour
- Communication skills
4d
Graduate Commercial Executive
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Sales Support Associate
Ralph Lauren —York
- Hospitality
- Maintenance
- Organisational skills
- Employee discount
2d

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customer experience leader jobs near york, nyk

Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in york, nyk

Head of Customer Experience

Contact Centre Advisor

Field Operations Manager

Business Support Administrator

Sales Associate

Customer Team Leader

General Manager

Records Assistant

Store Team Leader

Customer Service Advisor

Production Team Leader - Fitting Out - York (must live local)

UK Customer Experience Executive - Fixed Term Contract (Maternity Cover)

Facilities Support Administrator

Graduate Management Trainee - York

Garden Centre Team Leader Customer Service Desk & Tills

Supervisor - Costa

Customer Representative - Easingwold

Retail Assistant

Graduate Commercial Executive

Sales Support Associate

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