Customer experience specialist Work, Jobs in York, Nyk (with Salaries)

Customer Service Specialist
StepChange Debt Charity —Leeds
- Up to £36,571 a year
- Full-time
- Hybrid work
- Analysis skills
3d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Finance Assistant
Business Waste —York
- £25,470 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Referral programme
Quick apply
4d
Care Home Administrator
Barchester Healthcare —York
- £31,851 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Business Development Executive
Cyclops Electronics Ltd —Osbaldwick
- From £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Computer literacy
- Free parking
- Annual leave
Quick apply
Marketing Executive
ALX Specialist Cars Ripon —Ripon
- Up to £31,000 a year
- Full-time
- Sales
- Social media management
- Communication skills
- Free parking
- Employee discount
Quick apply
Health Advisor/ Admin - Harrogate
MyHealthcare Clinic —Harrogate
- From £20,000 a year
- Overtime
- Hospitality
- Customer service
- No experience needed
- Employee discount
Quick apply
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
10d
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Customer Solutions Specialist (IVA's)
StepChange Debt Charity —Leeds
- £25,800 a year
- Full-time
- Hybrid work
- Analysis skills
- Case management
- Financial services
Customer Success Account Manager
Simpson Associates —York
- Hybrid work
- CRM software
- Azure
- Organisational skills
Quick apply
8d
Car Sales Executive
Drive Motor Retail Ltd —York
- £20,000 - £50,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Store discount
- Annual leave
Quick apply
10d
Customer Contact Coffee Specialist
Nespresso —York
- Up to £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Access and Participation Communications Producer
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
5d
Property Operations Assistant
Allsop Letting and Management —Leeds
- £28,000 - £32,000 a year
- Full-time
- Office experience
Quick apply
3d
Warehouse Operative - Midshift
Total Foodservice Solution —York
- £12.82 a year
- Full-time
- Forklift
- Quality control
- Warehouse experience
- Free parking
- Employee discount
Quick apply
Apprentice Painter & Decorator
Alfred Bagnall and Sons Limited —York
- £312.00 - £494.13 a week
- Full-time
- Contracts
Quick apply
Sales - Sales Advisor - UK
New Look —Huntington
- Part-time
- Microsoft Word
7d
Transport Manager
Copart —York
- £45,000 a year
- No weekends
- Management
- Computer literacy
- Leadership
- Employee discount
- Life insurance
Quick apply

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Customer Service Specialist

StepChange Debt Charity -
Leeds

Apply Now

Job details

Permanent | Full-time
Up to £36,571 a year
3 days ago

Qualifications

Analysis skills

Full job description

Salary Up to £36,571

Start Date 17th August 2026

Location Leeds

Shift Pattern Flexible shift patterns are available across Monday to Saturday. Operating hours are Monday to Friday, 8am - 8pm, and Saturdays, 8am - 5pm. Shifts may include a combination of long and short days, including Saturdays. The first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

Contract Type Permanent

Hours of Work per Week 40 hours per week, with flexible options to work 37.5 or 35 hours per week, with salary adjusted pro rata.

Additional Benefits Hybrid working: 2–3 days per week in the office following the initial training period

Closing Date 08/07/2026

Ref No 2403

Documents

Role Profile
(Word, 30.75kb)

Do you want a role where your expertise can steady someone in their most difficult moment, and genuinely change the direction of their life?

Looking for work that goes beyond process, where your judgment and care make a real difference?

Ready for a role that blends home working with meaningful, supportive time in the office?

This goes beyond a standard customer service role.

You’ll handle complex, sensitive, and high-risk situations where there isn’t a clear path to follow, and where you’ll need to take ownership of how things move forward.

You’ll need to interpret complexity, read between the lines, manage emotion, and bring structure to situations that are often unclear.

It’s not just about solving the problem, it’s how you handle it, communicate it, and guide people through it that makes the difference.

About the Role

Known as Debt Advice Specialist internally, you’ll be the person colleagues turn to when a client’s situation requires a more considered, judgment-led approach. You’ll step in at critical points to remove barriers, stabilise circumstances, and guide clients toward safe, sustainable outcomes.

You’ll support clients across their full journey, from initial conversations and recommendations through to ongoing support, where situations are complex, sensitive, or don’t fit standard processes.

Alongside direct client work, you’ll provide expert guidance to colleagues through a Knowledge Line function, helping others navigate difficult scenarios with confidence.

You’ll work with some of the most vulnerable clients, applying strong judgment, emotional intelligence, and problem-solving to ensure the support provided is safe, appropriate, and consistent.

You’ll be based in our Leeds office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection. Your first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

What You’ll Be Doing

Day to day, you’ll:

Support clients facing complex or sensitive situations, offering clarity, reassurance, and expert guidance
Deliver full lifecycle debt advice, from fact-finding and income/expenditure assessments through to ongoing support
Step in to resolve challenging or atypical cases, identifying the root cause and unblocking progress
Provide trauma-sensitive support to clients experiencing distress or vulnerability
Manage high-risk or sensitive situations appropriately, including escalation where needed
Offer expert advice to colleagues via a Knowledge Line, supporting difficult or unusual scenarios
Work within governance and safeguarding frameworks, using judgment to flex processes where appropriate
Create tailored follow-up plans to support stability and progress
Maintain accurate records and use digital tools and systems to support decision-making
Contribute to continuous improvement by identifying patterns and opportunities to refine processes

Please note that the assessment centre will be held in person at our Leeds office w/c 13th July.

About You

You bring a calm, thoughtful approach to complex situations, combining empathy with strong analytical thinking. You’re confident making decisions in nuanced scenarios and take ownership of achieving the right outcome.

You don’t rely on having a clear script or defined path. You’re able to assess situations, make sense of complexity, and decide how to move things forward, using your judgment to decide how to move things forward.

You communicate clearly and adapt your style to the person in front of you, whether that’s a client in distress or a colleague needing guidance. You’re able to manage emotion, ask the right questions, and keep conversations focused and constructive, even in difficult situations.

You’ll thrive in this role if you’re motivated by:

Purpose — Work that genuinely matters, helping people move forward and achieve lasting outcomes.

Growth — Grow through meaningful work in an organisation that’s evolving.

Balance — Hybrid, flexible, and sustainable ways of working that support your wellbeing.

Belonging — A supportive, purpose-led team where you’re trusted, valued, and able to be yourself.

Experience supporting complex or vulnerable clients, working in regulated environments, or providing specialist guidance is valuable, but what matters most is your ability to apply sound judgment, work with care, and operate effectively in high-stakes situations.

Equality, Diversity & Inclusion

Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we’re here to support you.

Apply Now

Refine Your Search

customer experience specialist jobs in york, nyk

Customer Service Specialist

Customer Support Advisor

Finance Assistant

Care Home Administrator

Business Development Executive

Marketing Executive

Health Advisor/ Admin - Harrogate

Document Production Associate

Income Recovery Officer

AI Specialist

Customer Solutions Specialist (IVA's)

Customer Success Account Manager

Car Sales Executive

Customer Contact Coffee Specialist

Access and Participation Communications Producer

Property Operations Assistant

Warehouse Operative - Midshift

Apprentice Painter & Decorator

Sales - Sales Advisor - UK

Transport Manager

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