Director of Work, Jobs in York, Nyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
2d
Director of Campus Operations
Study Group —Leeds
- £50,000 - £500,000 a year
- Full-time
- Bachelor's degree
- Leadership
- Teaching
Quick apply
9d
Head of Marketing
Yorkshire Dental Suite —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
3d
Head of Marketing
Smile White UK —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
3d
Head of Year
Brayton Academy —Brayton
- £33,143 - £36,363 a year
- Full-time
- Communication skills
- School
- Teaching
- Free parking
- Sick pay
Quick apply
Mass Transit Director
Arcadis —York
9d
Executive Director Economy
West Yorkshire Combined Authority —Leeds
- Full-time
11d
Executive Director Transport
West Yorkshire Combined Authority —Leeds
- Full-time
12d
Trustee / Director
Northern College of Acupuncture —York
Quick apply
Head of Accommodation
University of York —University of York
- £58,225 - £67,468 a year
- Full-time
- University
Director of eCommerce
IDHL —Leeds
- £70,000 - £90,000 a year
- Hybrid work
- Leadership
- Communication skills
Business Unit Director
SBFM —Leeds
- Continuous improvement
- Leadership
- Free parking
Global Director of Innovation & Artificial Intelligence
Croda International Plc —Goole
- Mentoring
- Leadership
Relationship Director - Real Estate
Barclays —Leeds
- Analysis skills
12d
Deputy Director
York St John University —York
- £23,986 - £28,626 a year
- University
- Leadership
1d
Head of Operations
Bettys & Taylors Group —Harrogate
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee discount
5d
Director of Social
Audience Collective —Leeds
- £68,000 - £78,000 a year
- Hybrid work
- Leadership
- Employee assistance programme
- Life insurance
Director of Estates and Facilities
Delta Academies Trust —Knottingley
- £82,654 - £91,157 a year
- Full-time
- Free parking
Assistant Director - Portfolio Management
National Wealth Fund —Leeds
- £90,000 - £110,000 a year
- Full-time
- Hybrid work
1d
Global Director of Innovation & Artificial Intelligence
Croda —Goole
- Mentoring
- Leadership

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

director of jobs in york, nyk

Head of Customer Experience

Director of Campus Operations

Head of Marketing

Head of Marketing

Head of Year

Mass Transit Director

Executive Director Economy

Executive Director Transport

Trustee / Director

Head of Accommodation

Director of eCommerce

Business Unit Director

Global Director of Innovation & Artificial Intelligence

Relationship Director - Real Estate

Deputy Director

Head of Operations

Director of Social

Director of Estates and Facilities

Assistant Director - Portfolio Management

Global Director of Innovation & Artificial Intelligence

I want to receive the latest job alerts for director of in york, nyk

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