Director of customer experience Work, Jobs in York, Nyk (with Salaries)

Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
- £90,000 - £115,000 a year
- Hybrid work
- Sales
- Engineering
- Product management
Quick apply
7d
Director of Ecommerce
Gear4Music —York
- Full-time
- AI
- Leadership
- Communication skills
- Free parking
- Work from home
Senior Account Manager – Strategic Accounts & Growth
Shortlister —York
- £45,000 - £65,000 a year
- Full-time
Quick apply
Logistics Operations Director
Gear4Music —York
- Full-time
- Customer service
- Warehouse experience
- Free parking
- Work from home
Vice President, International Sales (Remote, UK)
UK - Cofense Ltd —York
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
Strategic Programme Manager - Public Sector
Fera Science —York
- Full-time
- No degree
- Organisational skills
- Negotiation
- Free parking
- Employee discount
Club Director/Manager (Fixed Term Contract)
York City Gymnastics —York
- £32,000 - £40,000 a year
- Part-time
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
People Operations Director
RSM UK —Leeds
- Full-time
- Human resources
- Leadership
1d
Head of Engineering- Strategy & Alignment
Northern Trains —York
- £91,000 a year
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
DBSO Director, Lean
Danaher Corporation —York
- Full-time
- Remote
- Engineering
- Project management
- Bachelor's degree
Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —York
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Internal Auditor
Hiscox —York
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Negotiation
Product Manager
Anaplan —York
- Product management
- Agile
- Communication skills
Quick apply
Senior Director, European Sales (m/f/d)
Molecular Devices —York
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
- Annual leave
CRM Marketing Assistant
Pavers —York
- £26,500 - £28,000 a year
- Full-time
- Microsoft Excel
- AI
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Global Director of Innovation & Artificial Intelligence
Croda —Goole
- Mentoring
- Leadership
Global IT Strategy & Transformation Director
Croda —Goole
- Hybrid work
- Travel
- IT
- Negotiation
Team Organiser
Network Rail —York
- £25,418 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
2d
Head of Estates
Orchard Healthcare Group —Harrogate
- From £60,000 a year
- Full-time
- Leadership
Quick apply
Operational Leader
HM Revenue and Customs —Leeds
- £73,092 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Work from home
2d

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Director, Customer Solutions - Currency and Secure Documents

Authentix, Inc. -
York

Quick apply

Job details

£90,000 - £115,000 a year
7 days ago

Qualifications

Authentication
Sales
Engineering
Product management
Usability
Marketing

Full job description

Title: Director, Customer Solutions – Currency and Secure Documents

Work Location: United Kingdom

Division & Department: Research & Development

Position Reports to: SVP, Product & Commercial

COMPANY VALUES

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

Dedicate ourselves to our customers’ success
Compete and win with integrity
Create innovative solutions with science and technology
Team and collaborate with accountability

JOB SUMMARY

The Customer Solutions Director owns the strategy, development, and commercial success of products and solutions across the Currency and Secure Documents sectors. This hybrid role combines end-to-end product lifecycle management with commercial accountability, ensuring that Authentix’s solutions not only meet customer and market needs but also deliver strong business value. The role requires close collaboration with customers, internal product/R&D/operations teams, and commercial functions to define, position, and deliver differentiated solutions.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential functions listed below are representative of the functions that must be performed in order to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.

Product Management

Own the end-to-end lifecycle of assigned products and solutions, from concept through launch, adoption, and continuous improvement.Define and communicate the product roadmap, balancing customer input, market trends, and business priorities.
Gather, analyze, and translate customer and market requirements into clear product specifications.
Prioritize product features and enhancements, maintaining a backlog aligned with strategic objectives.
Act as the internal voice of the customer to drive usability, quality, and customer experience.
Monitor product performance, adoption, and ROI, defining KPIs and making recommendations for enhancements or retirements.

Commercial Management

Own the commercial strategy for assigned products, including pricing, margin optimization, and revenue growth.
Support pre-sales and bid activity, providing technical input for proposals, tenders, and solution positioning.
Work with sales and business development to identify and capture upsell, cross-sell, and bundling opportunities.
Develop business cases for new product investment or enhancement, ensuring alignment with financial and strategic objectives.
Act as a key relationship manager for priority accounts, ensuring customer satisfaction and identifying growth opportunities.
Support executive decision-making with market intelligence, competitor analysis, and commercial insights.

Key Interfaces:

External: Central banks, issuing authorities, secure document printers, key customer accounts.
Internal: Product Management, R&D, Technical Operations, Manufacturing, Commercial (Sales & BD), Marketing, Finance, Executive Leadership.

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

Minimum 10 years in a customer facing, product and/or technical role within the currency, secure document, or high-security printing sectors.
Proven experience delivering or supporting complex technical solutions in highly regulated environments.
Strong knowledge of banknote or secure document products, including design, production, and authentication methods.
Experience supporting sales processes, tenders, and solution development.
Demonstrated ability to manage cross-functional projects and influence without direct authority.
Excellent communication, relationship-building, and problem-solving skills.

Preferred:

Background in product management, technical sales, or solution engineering.
Familiarity with authentication technologies, overt/covert security features, or detection systems.
Degree in engineering, science, design, or a related technical field is an advantage.

Quick apply

Refine Your Search

director of customer experience jobs in york, nyk

Director, Customer Solutions - Currency and Secure Documents

Director of Ecommerce

Senior Account Manager – Strategic Accounts & Growth

Logistics Operations Director

Vice President, International Sales (Remote, UK)

Strategic Programme Manager - Public Sector

Club Director/Manager (Fixed Term Contract)

People Operations Director

Head of Engineering- Strategy & Alignment

DBSO Director, Lean

Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped

Senior Internal Auditor

Product Manager

Senior Director, European Sales (m/f/d)

CRM Marketing Assistant

Global Director of Innovation & Artificial Intelligence

Global IT Strategy & Transformation Director

Team Organiser

Head of Estates

Operational Leader

I want to receive the latest job alerts for director of customer experience in york, nyk

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