Head of operational risk Work, Jobs in York, Nyk (with Salaries)

Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
6d
Head of Operations
Yorkshire Health Network —Harrogate
- £45,000 - £50,000 a year
- Full-time
- Management
- No degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
7d
Head of People
Velstar —Leeds
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
2d
Head of Commissioning Operations
Orchard Care Homes —Harrogate
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Head of Commissioning Operations
Orchard Healthcare Group —Harrogate
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Digital Services Senior Manager in HEAD OF SERVICE
Bank of England —Leeds
- £81,600 - £91,800 a year
- Full-time
- Hybrid work
- Management
- Travel
- IT
- Annual leave
- Flexible schedule
6d
Head of Estates
Orchard Healthcare Group —Harrogate
- From £60,000 a year
- Full-time
- Leadership
Quick apply
Strategic Programme Manager - Public Sector
Fera Science —York
- Full-time
- No degree
- Organisational skills
- Negotiation
- Free parking
- Employee discount
12d
Business Operations Coordinator
Apatura —York
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3d
Production Team Leader - Fitting Out - York (must live local)
Portakabin —York
- £40,000 - £42,500 a year
- Call to connect
- Annual leave
- Employee discount
Quick apply
9d
Director of Estates and Facilities
Delta Academies Trust —Knottingley
- £82,654 - £91,157 a year
- Full-time
- Free parking
Head of Contracts-Special Projects
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Communication skills
- Annual leave
- Employee discount
Head of Compliance - Technical Standards & Gaming
evoke —Leeds
- Full-time
- Hybrid work
- IT
- SDLC
- Annual leave
- Work from home
Head of Procurement (Rolling Stock and Customer Service)
Siemens —Goole
- Full-time
- Management
- Engineering
- Business
- Annual leave
- Employee discount
9d
Head of Estates
Orchard Care Homes —Harrogate
- £60,000 a year
- Full-time
- Leadership
Health and Safety Lead
Hiscox —York
- Full-time
- Hybrid work
SHE Advisor
BURTON ROOFING MERCHANTS LTD —York
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
2d
Commercial Manager - Justice Sector
Mitie —York
- Full-time
- Contracts
- Communication skills
- Free parking
- Annual leave
13h
Head of Procurement and Fleet
SBFM —Leeds
- £55,000 a year
- Monday to Friday
- Leadership
- Negotiation
- Free parking
Project Manager
Siemens —Goole
- Full-time
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Employee discount
3d

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Head of Customer Service

Zenith -
Leeds

Apply Now

Job details

Permanent
Up to £95,000 a year
6 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Customer service

Full job description

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our Commercial division provides a full range of services for fleet operators across LGVs, HGVs, LCVs and trailers. This includes fleet management, maintenance, funding, rental and flexible hire. With national reach and specialist expertise, we help customers keep vehicles available, compliant and cost-effective.

Across the business, there is a strong focus on continuous improvement, investment in technology, and creating an environment where people can develop and contribute to meaningful change.

The Opportunity

This is a senior leadership role with responsibility for shaping how customer service is delivered across a complex, multi-site operation.

As Head of Customer Service, you will define and deliver the customer service strategy, ensuring a consistent and high-quality experience across all channels. You will work across teams and functions to align service delivery with wider business priorities, while supporting ongoing improvement in performance, processes and systems. You will also provide direction to a large and diverse team, building capability and consistency across all locations.

Reporting to the Commercial Operations Director, the role combines strategic planning with operational oversight and involves close collaboration with Commercial, Finance, HR, IT and Business Change teams.

What You'll be Doing

Set the strategic direction for customer service delivery, defining clear service standards, KPIs and performance frameworks aligned to business goals.
Lead and inspire a large, multi-layered team, ensuring strong capability across Customer Service Managers, Team Leaders and frontline colleagues.
Own the end-to-end customer experience, embedding a customer-centric culture and continuously improving satisfaction and loyalty.
Oversee multi-channel operations, ensuring efficient, consistent and compliant service delivery across all customer touchpoints.
Drive continuous improvement, identifying opportunities to enhance processes, systems and technology to improve quality, efficiency and cost.
Build strong cross-functional partnerships with Commercial, Finance, HR, IT and Business Change to deliver joined-up outcomes.
Manage budget and resources, ensuring cost-effective delivery while forecasting demand and optimising capacity.
Lead governance and risk management, ensuring regulatory compliance and robust operational controls.
Develop insight-led decision making, establishing clear MI dashboards and using data to drive performance and inform strategic decisions.
Champion colleague development and engagement, creating an environment where people can grow, perform and thrive.

What You'll Bring

Experience leading customer service, operations or service delivery at a senior level
A track record of managing large, multi-site or multi-channel teams
Experience working with performance metrics, budgets and operational planning
Evidence of improving service delivery, processes or organisational capability
Understanding of commercial drivers and how service delivery contributes to business outcomes
Ability to interpret data and translate insight into practical action
Experience engaging and influencing stakeholders across different functions
Exposure to fleet, vehicle or leasing environments is helpful, though not essential

What's in it for You

Base salary of up to £95,000 per annum
Company car
Annual bonus
25% pension
Life assurance x 4 salary
Critical illness cover
Private medical care
Dental and health cash plans
Company GP for self and family
Inclusive culture with colleague-led equality networks
Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..
Most importantly ....a role that will provide autonomy and challenge every day, in a people led organisation that is really looking to make a difference....

Why Zenith?

We're proud to be:

Award‑winning – Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards), Diversity and Inclusion winners, (Yorkshire Post Excellence in Business Awards), Wellbeing winners (Fleet News 2025).
Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - diversity networks and a workplace where everyone can thrive
A place to grow- Clear pathways through our MyGPS personal development framework

Sound Like the right opportunity for you? Apply now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Apply Now

Refine Your Search

head of operational risk jobs in york, nyk

Head of Customer Service

Head of Operations

Head of People

Head of Commissioning Operations

Head of Commissioning Operations

Digital Services Senior Manager in HEAD OF SERVICE

Head of Estates

Strategic Programme Manager - Public Sector

Business Operations Coordinator

Production Team Leader - Fitting Out - York (must live local)

Director of Estates and Facilities

Head of Contracts-Special Projects

Head of Compliance - Technical Standards & Gaming

Head of Procurement (Rolling Stock and Customer Service)

Head of Estates

Health and Safety Lead

SHE Advisor

Commercial Manager - Justice Sector

Head of Procurement and Fleet

Project Manager

I want to receive the latest job alerts for head of operational risk in york, nyk

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