it 1st line support Work, Jobs in york (with Salaries)

1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Software Support
Optix —York
- £25,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- IT
- Communication skills
- Work from home
- Sick pay
Quick apply
IT Service Desk Technician
Walker Morris LLP —Leeds
- £27,146 a year
- 8 hour shift
- IT
- Automotive diagnostics
- Annual leave
IT Support Apprentice
Aspire Technology Solutions —Leeds
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
1d
Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)
Flutter Entertainment —Leeds
- IT
- Communication skills
14h
IT Engineer - Knottingley
Real Life Options —Knottingley
- £28,800 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Store Manager - Leeds Area
Marks & Spencer —York
- Full-time
- Employee discount
6d
Administrator
North Yorkshire Council —Deighton
- £9,820 - £10,130 a year
- Call to connect
- Microsoft Office
- Organisational skills
- IT
2d
On-site Engineer
OCU Group —Leeds
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
New Business Administrator (Leeds)
Eventus Recruitment Group —Leeds
- £28,000 - £30,000 a year
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Website Lead
White Rose Education —Leeds
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- AWS
- JavaScript
- Mentoring
Quick apply
Regional Field Engineer
OCU Group —Leeds
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply
Logistics Coordinator
SDL Car Parts —Leeds
- £30,940 a year
- Full-time
- No experience needed
- Warehouse experience
- IT
- Employee discount
Sous Chef
Legends Global (Europe) —York
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior F&B Manager
Legends Global (Europe) —York
- Management
- Annual leave
- Employee assistance programme
Quick apply
Senior Bar Manager
Legends Global (Europe) —York
- Bar
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
RPO Head of Portfolio Management Loans
Public Sector Resourcing —Leeds
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Management
- No degree
- Negotiation
7h
Teacher Semi Formal TLG
Broomfield South SILC —Middleton Park
- £32,916 - £51,048 a year
- Full-time
- Working with children
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
1d
PIPE Residential Worker in Approved Premises - Leeds & York
HM Prison & Probation Service —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
7d

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1st/2nd Line IT Support - £27,000-£34,000

Humnize
Wetherby

Apply Now

Job details

£27,000 - £34,000 a year

Benefits

Free parking
Free flu jabs
Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
ITIL Certification
Driving Licence
Azure
Kubernetes
Ansible
ITIL
IT support
Computer networking
VMWare
Linux
Cybersecurity
Communication skills
PowerShell
Help desk

Full job description

We’re working with an established and progressive IT managed services provider based in Wetherby that’s been certified as a Great Place to Work.

They’re not your average MSP. Their clients include government departments, police forces, and organisations handling highly classified data — which means the tech is serious, the standards are high, and the work genuinely matters. They’re vendor-agnostic too, so you’ll get your hands on a broad range of enterprise technology including VMware, Cisco, Checkpoint, Fortinet, Dell, Linux, Windows Server, MS Azure/O365, and even Kubernetes.

Their Wetherby office is something special — it was a finalist in the Inspired Spaces North awards — and was officially voted a Great Place to Work.

We’re helping them find a Service Support Engineer to join their Service Support Team — the engine room of the wider technical operation. This team combines what were traditionally separate 1st and 2nd line functions, so the work is varied and the learning curve is rewarding.

If you’re a strong 1st liner ready to step up, or an established 2nd liner looking for somewhere you’ll genuinely enjoy working, this is one to look at seriously.

What you’ll be doing

The role is the first point of contact for clients, but it goes well beyond answering calls and logging tickets. You’ll be diagnosing and resolving faults, coordinating patching and upgrades across client environments, managing tickets through to resolution within SLAs, and keeping clients informed throughout.

You’ll also visit client sites and data centres for installation work, fault diagnosis, and consultancy — so no two weeks look the same. On top of the day-to-day, you’ll contribute to the team’s knowledge base, coach colleagues, and get involved in service upgrades and smaller project work. There’s also the potential to join the out-of-hours on-call rota down the line.

The team works a rotating shift pattern: typically two weeks of earlies (08:00–16:30) followed by one week of lates (09:30–18:00), Monday to Friday, with an hour for lunch. There’s also flexibility for the occasional work-from-home day when needed.

What they’re looking for

At least 12 months in a technical helpdesk, service desk, or IT support role (or equivalent experience supporting Azure/O365, networking, Windows/Linux Server, or VMware environments)
Experience diagnosing technical problems at 1st/2nd line level
A foundation-level industry certification such as Microsoft Fundamentals, CompTIA, ITIL Foundation, or Fortinet Fundamentals
Experience using helpdesk or ticketing software
Strong communication skills — you can explain technical issues clearly to non-technical people
A genuine commitment to first-class customer service
A full, clean driving licence and access to your own vehicle (site visits are part of the role)

It would also be great if you had:

An associate or administrator-level certification from Microsoft, Cisco, Fortinet, RedHat, Checkpoint, or in Kubernetes
Knowledge of the ITIL framework
Experience with PowerShell, Ansible, or patch management
Familiarity with Kubernetes and containerised solutions
An understanding of networking fundamentals or cybersecurity basics

Benefits

25 days holiday rising to 29 (+ bank holidays) + an additional day off for your birthday
Fully funded BUPA Medical and Dental cover after probation + 3x Death in Service
Company Pension — 3% employer, 5% employee (you can contribute more)
£100 gross per month cost of living allowance
Circa £50 net per month fuel contribution for travelling to work
2 weeks full pay Paternity Leave
12 weeks full pay Maternity Leave + statutory for the remainder
Up to 1 month paid long-term absence + 10 days paid for infrequent unconnected absence
Free parking with EV charging points
Free flu jabs

Interview process

Our screening process is designed to save everyone time. If you meet the requirements above, we’ll invite you for a video interview with us to discuss your experience and learn more about you. We’ll then shortlist and submit your details to our client.

The next stage is a face-to-face interview at their Wetherby office with the hiring manager and team leader. Following that, a decision will be made.

Please note: You’ll need to be prepared to undergo security vetting and complete police questionnaires as a condition of employment.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.

Apply Now

Refine Your Search

it 1st line support jobs in york

1st/2nd Line IT Support - £27,000-£34,000

Software Support

IT Service Desk Technician

IT Support Apprentice

Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)

IT Engineer - Knottingley

Store Manager - Leeds Area

Administrator

On-site Engineer

Modern Workplace Engineer

New Business Administrator (Leeds)

Website Lead

Regional Field Engineer

Logistics Coordinator

Sous Chef

Senior F&B Manager

Senior Bar Manager

RPO Head of Portfolio Management Loans

Teacher Semi Formal TLG

PIPE Residential Worker in Approved Premises - Leeds & York

I want to receive the latest job alerts for it 1st line support in york

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We’re working with an established and progressive IT managed services provider based in Wetherby that’s been certified as a Great Place to Work.

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