Service desk Work, Jobs in York (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
4d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Welcome Desk Officer
York College —Bishopthorpe
- £15,885 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Gym membership
11d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
5d
Evening Welcome Desk Officer
York College —Bishopthorpe
- £10,963 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Gym membership
3d
Dealership Host VOLVO YORK
Ray Chapman Motors —York
- £28,500 a year
- Full-time
- Customer service
- Microsoft Office
6d
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
9d
Technical Support Engineer – Networking Focus
Biometrics Match —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
6d
Senior User Researcher, CFT Demand and Early Resolution Division in Civil
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
- Employee discount
13d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
12d
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Facilities and FOH Receptionist - Labcorp
Emcor —Harrogate
- £13.45 an hour
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Service Desk Analyst
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- IT
- Communication skills
Quick apply
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Policy Designer, CFT Demand and Early Resolution Division
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Employee discount
12d
Product Manager
Curb Mobility —York
- Full-time
- Windows
- Analysis skills
- Driving
Quick apply

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Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
ITIL
Financial services
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

service desk jobs in york

Customer Contact Centre Advisor (Payments / Technical Support)

Senior Technical Support Advisor

Service Desk Analyst

Welcome Desk Officer

1st/2nd Line IT Support - £27,000-£34,000

Service Desk Analyst, Judicial Digital Services, Judicial Office

Evening Welcome Desk Officer

Dealership Host VOLVO YORK

Incident Management Analyst

Technical Support Engineer – Networking Focus

Senior User Researcher, CFT Demand and Early Resolution Division in Civil

IT Field Engineer

Senior Service Desk Engineer

Network Operations Engineer

Facilities and FOH Receptionist - Labcorp

Service Desk Engineer - 3rd Line

IT Service Desk Analyst

Modern Workplace Engineer

Senior Policy Designer, CFT Demand and Early Resolution Division

Product Manager

I want to receive the latest job alerts for service desk in york

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