Support analyst Work, Jobs in York (with Salaries)

Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Data Engineer Apprentice
QA Apprenticeships —York
- £18,000 - £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Performance Analyst (Area)
Network Rail —York
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
5d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
PMO Analyst
Bettys & Taylors Group —Harrogate
- £34,000 - £41,500 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
11d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Data Analyst - Lung Cancer Screening Programme
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Part-time
- Computer Science
- Data analysis skills
- Analysis skills
4d
PMO Support Analyst
TPT Retirement Solutions —Leeds
- Microsoft Office
- Presentation skills
- Communication skills
14d
Microbiology Section Analyst
Nestlé —York
- £26,000 - £28,000 a year
- Full-time
- Laboratory experience
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
7d
Category Manager - Data, Operations, Legal
Hiscox —York
- Full-time
- Hybrid work
- No degree
- Contracts
- IT
Junior Governance and Compliance Analyst
Howdens Joinery Co. —Howden
- Full-time
- Software troubleshooting
- Sales
- No degree
12h
Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Trade Operational Systems Analyst
Howdens Joinery Co. —Howden
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
12d
Program Control Analyst
BAE Systems Inc. —York
- £61,278 - £104,173 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
QA Test Analyst
interactive investor —Leeds
- From £32,000 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
11d

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Analyst II, Incident / Problem Management

FIS Global -
York

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Computer Science
Incident management
Analysis skills
Bachelor's degree
ITIL
ServiceNow
IT
Financial services
Problem management
Root cause analysis
Communication skills
Information Technology

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The Incident & Problem Management Analyst (Level 2) is responsible for supporting the end-to-end lifecycle of incidents and problems across enterprise technology environments. This role focuses on timely service restoration, effective coordination, and contributing to ongoing service improvement.

Operating within a 24/7 production environment, the analyst ensures adherence to service level agreements (SLAs) while collaborating with cross-functional teams to resolve incidents and support root cause analysis activities.

What you will be doing:

Incident Management

Manage and coordinate incidents (including high-priority incidents) to restore service as quickly as possible
Support major incident calls, bridge lines, and coordination activities
Act as a key point of contact during incidents, ensuring clear and timely communication to stakeholders
Monitor incident progress and ensure adherence to SLAs and operational targets
Escalate incidents appropriately based on impact and urgency
Maintain accurate incident records within ITSM tools in line with process requirements

Problem Management

Support root cause analysis (RCA) for recurring or high-impact incidents
Assist in identifying trends and patterns to reduce incident recurrence
Maintain problem records, known errors, and workarounds
Contribute to post-incident reviews and lessons learned sessions
Collaborate with technical teams to track and implement permanent fixes

Process Improvement & Governance

Follow incident and problem management processes aligned to ITIL best practices
Identify opportunities for process improvement and raise recommendations
Contribute to KPI reporting, metrics tracking, and trend analysis
Support audit and compliance activities as required

Stakeholder & Communication Management

Provide regular updates to internal teams and stakeholders during incidents
Work closely with business, technology, and operations teams to ensure resolution
Support communication for incidents, ensuring clarity and appropriate escalation

Team Collaboration:

Work collaboratively within a global incident management function
Share knowledge and contribute to team learning and best practices
Provide guidance and support to junior team members where appropriate
Participate in on-call rotations and shift-based coverage where required

What you bring:

Typically 2–5 years’ experience in incident management, production support, or IT service management
Working knowledge of ITIL Incident and Problem Management processes
Experience handling incidents within complex IT environments
Strong analytical and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
Good communication skills with the ability to work with technical and non-technical stakeholders
Experience with ITSM tools (e.g., ServiceNow or equivalent)

Desired:

ITIL certification (v3 or v4)
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience in financial services or regulated environments
Experience with automation, monitoring tools, and reporting dashboards

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

support analyst jobs in york

Analyst II, Incident / Problem Management

Data Engineer Apprentice

Junior Application Support Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Performance Analyst (Area)

Level 3 Support Analyst - AI Specialist

PMO Analyst

Service Desk Analyst

Data Analyst - Lung Cancer Screening Programme

PMO Support Analyst

Microbiology Section Analyst

Service Desk Analyst, Judicial Digital Services, Judicial Office

Category Manager - Data, Operations, Legal

Junior Governance and Compliance Analyst

Technical Support Analyst - SketchUp

Business Analyst

Trade Operational Systems Analyst

Program Control Analyst

QA Test Analyst

Incident Management Analyst

I want to receive the latest job alerts for support analyst in york

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