Technical support specialist Work, Jobs in York (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
3d
Junior Product Safety & Compliance Specialist
Monster Group —York
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Digital Communications Platforms Specialist
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Remote
- University
- HTML
Radiotherapy Technology Specialist
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Teaching
14d
Timetable Modelling Specialist
Northern Trains —York
- £48,815 - £51,814 a year
- IT
- Employee assistance programme
- Employee discount
10d
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
British English Voice Recording Specialist
OpsArmy —Leeds
- English
- Machine learning
- Computer skills
Quick apply
8d
Automation Application Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- Laboratory experience
- English
8d
QA Analyst
IDHL —Leeds
- £25,000 - £35,000 a year
- Hybrid work
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
UC Mobility : UK Based Technical Sales Support Specialist
Tango Networks, Inc. —Leeds
- Full-time
- Microsoft Office
- Driving
- Computer networking
Quick apply
Graduate Consultant
Simpson Associates —York
- Azure
- Communication skills
Quick apply
Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
Hiscox —York
- Full-time
- Travel
- Organisational skills
- Communication skills
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Senior IT Support Engineer
Simpson Associates —York
- Azure
- Windows
- Continuous improvement
Quick apply
Business Analyst
West Yorkshire Combined Authority —Leeds
- £46,889 a year
- Full-time
1d
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Mobility Trainer (Habilitation)
First Class Support —Leeds
- £40 an hour
- Part-time
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
7d

I want to receive the latest job alerts for technical support specialist in york

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical support specialist jobs in york

Technical Specialist Remote Support

Level 3 Support Analyst - AI Specialist

Junior Product Safety & Compliance Specialist

Digital Communications Platforms Specialist

Radiotherapy Technology Specialist

Timetable Modelling Specialist

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

British English Voice Recording Specialist

Automation Application Specialist

QA Analyst

Customer Support Advisor

Customer Support Specialist

UC Mobility : UK Based Technical Sales Support Specialist

Graduate Consultant

Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)

Configuration Management Specialist

Senior IT Support Engineer

Business Analyst

AI Specialist

Mobility Trainer (Habilitation)

I want to receive the latest job alerts for technical support specialist in york

Related Searches

Explore jobs in more locations

Technical Specialist Remote Support

Jobseeker tools

Employer Tools

Browse

Stay Connected