2nd line remote it support Work, Jobs (with Salaries)

BAU 2nd Line Support Engineer - 12 month FTC
Sumer —Remote
- Remote
- Azure
- Communication skills
Quick apply
8d
Senior 2nd Line / 3rd Line Engineer (Remote – South Africa)
Prodigy IT Solutions —Remote
- Full-time
- Remote
- Azure
- Software troubleshooting
- Computer networking
Quick apply
2d
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
IT Support Engineer
Obsidian Networks Ltd —Chester
- £23,000 - £32,000 a year
- Full-time
- Customer service
- Linux
- Free parking
Quick apply
4d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
11d
IT Service Desk Analyst
BTL IT Solutions Ltd. —Bristol
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
Quick apply
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
IT Support Officer
Northchild Education (UK) Ltd —London
- £31,000 - £40,000 a year
- Weekend availability
- Azure
- Computer Science
- University
Quick apply
4d
IT Support & Infrastructure Engineer
Leger Shearings Group —Rotherham
- £35,000 - £40,000 a year
- Full-time
- Azure
- Free parking
- Annual leave
IT Support Analyst (Out of Hours)
Norton Rose Fulbright —Newcastle upon Tyne
- 12 hour shift
- Remote
- Azure
- Windows
- Microsoft Office
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
IT Support
CIS Worldwide Ltd —Chester
- £2,200 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
10d
IT Support Analyst
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Hybrid work
- IT
- In-person
- School
8d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £32,938 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Travel
- Referral programme
IT 2nd Line Support Engineer
Lockheed Martin Corporation —Ampthill
- Full-time
- Microsoft Office
- Travel
- IT
4d
Senior Technical Support Partner (2nd Line)
Land Securities —London
- Full-time
- Customer service
- SharePoint
- Negotiation
- Annual leave
- Employee assistance programme
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows

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BAU 2nd Line Support Engineer - 12 month FTC

Sumer
Remote

Quick apply

Job details

Fixed term contract
8 days ago

Qualifications

Jira
Azure
IT support
ServiceNow
Root cause analysis
Communication skills

Full job description

Description

Sumer is a values-led, purpose-driven business on an exciting growth journey. We believe that when our people thrive, our business thrives. If you're energised by working in a fast-moving environment where what you do really matters, you'll feel right at home here.
We are seeking an experienced 2nd Line IT Support Engineer to support day-to-day (BAU) service desk operations during a period of organisational transformation. This role will be critical in maintaining service stability, reducing backlog, and supporting frontline operations.

Key Responsibilities

Act as a technical escalation point for hub IT analysts.
Diagnose and resolve incidents across: End-user compute (Windows, O365, devices), Identity and access (AD/Azure AD) and Core business applications
Manage ticket queues and ensure SLAs are met
Support incident resolution and root cause analysis
Work closely with offshore/remote teams to coordinate fixes
Maintain accurate documentation and knowledge base articles
Identify repeat issues and suggest improvements

Skills, Knowledge & Expertise

Proven 2nd line support experience in enterprise environments
Strong troubleshooting skills across Microsoft stack
Experience with service management tools (e.g., ServiceNow, Jira, etc.)
Ability to manage workload independently in high-pressure environments
Strong communication and stakeholder management

Belong @ Sumer

At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:

We Shine Together
We Do the Right Thing
We Make It Count

We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

About Sumer

Sumer is a fast-growing professional services firm dedicated to championing small and medium businesses and helping communities prosper across the UK and Ireland.

Operating within a buy and build “Hub and Spoke” business model, we combine the indispensable value of leading regional practices with the tech, scale, and breadth of expertise of a national organisation.

We call this ‘The Power of Collaboration’ – an approach that delivers growth for our entire organization and all the businesses we serve.

By joining Sumer, you become part of a dynamic team committed to innovation, excellence, and the success of the businesses we support.

Quick apply

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