After sales coordinator Work, Jobs (with Salaries)

Patient Retention & Growth Coordinator
Banning Dental Group —Remote
- £30,000 - £35,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Communication skills
- Employee discount
Quick apply
2d
After Sales Coordinator
Camptech Products Ltd —Manchester
- £24,500 - £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
Sales and M&E Coordinator (Part Time)
Millennium Hotel and Resorts UK —London
- Part-time
- Hospitality
- Bar
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Customer & Technical Support Coordinator
Redemption Roasters HQ —London
- £32,000 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Project Coordinator
Nordex SE —Didsbury
- Computer literacy
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
4d
Coordinator, Global Sales
Conservatorium Hotel —London
- Full-time
- Sales
- Microsoft Office
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- Health & wellbeing programme
5d
Data Services Coordinator
Centellic —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Organisational skills
- Employee assistance programme
- Gym membership
Quick apply
5d
Coordinator, Global Sales
Mandarin Oriental Hotel Group —London
- Sales
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Stock Assistant Harrods FTC
Hermès Paris —London
- Full-time
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6d
Meeting and Events Coordinator
PULLMAN —London
- £16.84 an hour
- Full-time
- Computer literacy
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Meeting and Events Sales Coordinator
Crowne Plaza Newcastle —Newcastle upon Tyne
- Full-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
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3d
Sales Executive
Marriott International, Inc —Grand Cayman
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
9d
Anthropologie Dual Site Visual Coordinator (Islington & Coal Drops Yard) - Islington, London
Anthropologie —Islington
- Full-time
- Travel
- Organisational skills
- Retail management
- Annual leave
- Employee assistance programme
Commercial Sales Coordinator
City Commercial —Crick
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Trading Coordinator
Ring Automotive Ltd. —Leeds
- Full-time
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Reservations Coordinator
Maybourne —London
- Full-time
- Hotel
- Annual leave
- Referral programme
Quick apply
1d
Wholesale Coordinator
Carl Friedrik —London
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- AI
Quick apply
Sales & Guest Experience Coordinator
Cornish Gems Ltd —Truro
- From £24,480 a year
- Weekend availability
- Sales
- Customer service
- Hotel
- Sick pay
Quick apply
11d
Renewables Sales Support Coordinator
Energy Efficiency —Crick
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Front of House & Client Experience Coordinator
LA Skin Clinic —Birmingham
- From £14 an hour
- Full-time
- Customer service
- English
- Front desk
- Free parking
- Employee discount
Quick apply
5d

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Patient Retention & Growth Coordinator

Banning Dental Group -
Remote

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Company pension
Employee discount

Qualifications

Customer service
GCSE
Communication skills
Marketing
Office experience

Full job description

Location: Remote (UK) with occasional travel to clinics

At Banning Dental Group, we are committed to transforming the way patients experience dental and skin care. Inspired by Scandinavian principles of accessibility, innovation, and exceptional service, we believe every patient interaction should be warm, supportive, and focused on achieving outstanding outcomes.

As our group continues to grow, we recognise that patient care doesn't end when treatment is completed. The relationships we build after treatment are just as important as those we create before it. This role has been designed to strengthen those relationships, improve patient retention, and ensure every patient remains engaged with their ongoing care journey.

Overview Of The Role

As part of our continued growth, we are introducing a new role within our patient journey structure: Patient Retention & Growth Coordinator.

This role is responsible for strengthening patient relationships after treatment, improving recall compliance, increasing Smile Club membership, generating patient reviews, and reactivating patients who may have disengaged from care.

Acting as a key link between patient care, customer service, and business growth, you will proactively engage with patients to ensure they remain connected to the practice, continue their oral health journey, and feel fully supported throughout their experience with Banning Dental Group.

This position is ideal for someone who enjoys building relationships, is commercially aware, and understands how exceptional patient care drives long-term business success.

Key Responsibilities

· Patient Follow-Up & Experience - Conduct post-treatment follow-up activity to ensure patients feel supported, gather valuable feedback, and maintain a positive relationship with the practice after treatment completion.

· Patient Relationship Management - Act as a trusted point of contact for patients, building long-term relationships that encourage loyalty, engagement, and continued care across the group.

· Reviews & Reputation Management - Encourage online reviews from satisfied patients, identify service concerns before they escalate, and support the continued growth of Banning Dental Group's reputation.

· Recall & Reactivation - Manage recall and reactivation campaigns by contacting overdue and inactive patients, helping them return to regular appointments and ongoing care.

· Smile Club Membership Growth - Promote the benefits of Smile Club membership, support patient enrolment, and work closely with practices to maximise membership growth and retention.

· Treatment Reactivation & Growth - Re-engage patients with outstanding treatment plans and identify opportunities for additional dental, skin, hygiene, whitening, and elective treatments.

· Patient Satisfaction & Retention - Monitor patient feedback, identify trends, and support initiatives that improve satisfaction, reduce attrition, and increase patient lifetime value.

· Administration & Reporting - Maintain accurate records of all patient communications, track key activity metrics, and provide regular reporting on retention, membership, recall, and reactivation performance.

· Patient Advocacy & Testimonials - Identify highly satisfied patients and work closely with the Marketing Team to facilitate testimonials, patient stories, case studies, and video content that showcases the patient experience and supports brand growth.

Must-Have Attributes

· Relationship Builder - Naturally able to build trust and rapport with patients, creating positive relationships that encourage long-term loyalty and engagement.

· Excellent Communication Skills - Confident communicating by phone, email, WhatsApp, and SMS, with the ability to adapt your approach to different patient needs and situations.

· Customer-Focused Mindset - Passionate about delivering exceptional service and ensuring every patient feels valued, supported, and cared for throughout their journey.

· Commercial Awareness - Comfortable discussing memberships, treatment benefits, and future care opportunities while always putting the patient's interests first.

· Organisation & Attention to Detail - Able to manage multiple patient conversations, maintain accurate records, and follow processes consistently.

· Proactive Approach - Takes initiative to follow up with patients, identify opportunities, and resolve concerns before they become issues.

· Resilience & Confidence - Comfortable handling objections, re-engaging inactive patients, and working towards retention and growth targets.

· Basic Dental Knowledge - A basic understanding of common dental treatments and terminology is desirable. Previous experience within a dental, healthcare, aesthetics, hospitality, customer service, or sales environment would be advantageous.

· Team Player - Works collaboratively with practice teams, clinicians, operations, and marketing to deliver an outstanding patient experience and support wider business objectives.

Benefits

· Competitive Salary

· Company Pension

· Employee Discounts on Treatments

· Opportunities for Career Development

· Supportive and Collaborative Work Environment

Pay: £30,000.00-£35,000.00 per year

Application question(s):

Do you have any previous Dental Experience?

Work Location: Remote

Quick apply

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