Call centres 999 Work, Jobs (with Salaries)

Emergency Medical Advisor (999 Call Handler - Nottingham)
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,760 - £31,157 a year
- Overtime
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
3d
Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Health Advisor - 111/999 Call Taker
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £34,000 a year
- Full-time
- English
- Computer skills
- Communication skills
6d
999 Assistant Control Commander (ACC)
London Fire Brigade —London
- From £44,944.28 a year
- Employee discount
6d
ICC Call Handler - Middlebrook, Bolton
North West Ambulance Service NHS Trust —Bolton
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
6d
ICC Call Handler - Broughton, Preston
North West Ambulance Service NHS Trust —Preston
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
6d
ICC Call Handler - Parkway, Manchester
North West Ambulance Service NHS Trust —Manchester
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
6d
ICC Call Handler - Estuary Point, Liverpool
North West Ambulance Service NHS Trust —Liverpool
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
6d
On-Call Firefighter
Hertfordshire County Council —Stevenage
- Weekend availability
- English
- Travel
- IT
999 Telephone Triage Nurse/Paramedic - Medway
South East Coast Ambulance Service NHS Foundation Trust —Gillingham
- £39,959 - £48,117 a year
- Weekend availability
- Negotiation
- Employee discount
11d
999 Telephone Triage Nurse/Paramedic - Crawley
South East Coast Ambulance Service NHS Foundation Trust —Crawley
- £39,959 - £48,117 a year
- Weekend availability
- Negotiation
- Employee discount
11d
Office Manager / Operations Support
HatHats Coffee Company Limited —Whitstable
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Maintenance
- Supervising experience
- Free parking
- Store discount
Quick apply
7d
Contact Centre Team Leader- Part Time (Including Weekends Overnight)
Vets Now —Dunfermline
- £20,677.28 a year
- Part-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Software Integration Tester
Motorola Solutions —London
- Full-time
- Hybrid work
- No degree
- Travel
- Communication skills
- Employee stock purchase plan
- Employee assistance programme
CSD Clinician Nurse / Paramedic
South Western Ambulance Service NHS Foundation Trust —Exeter
- £39,959 - £48,117 a year
- 12 hour shift
- Patient care
- Free parking
- Employee discount
6d
Qualified HCPC Registered Paramedic
CIPHER Medical —Stockton-on-Tees
- £35,000 - £44,720 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
Quick apply
10d

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Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited…
£27,204 - £29,859 a year

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Emergency Medical Advisor (999 Call Handler - Nottingham)

East Midlands Ambulance Service NHS Trust -
Nottingham

Apply Now

Job details

Full-time
£25,760 - £31,157 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Childcare

Qualifications

Computer literacy
Communication skills

Full job description

999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor

You will commence as a band 3 'Emergency Medical Advisor' trained to take 999 calls. After successfully completing your probation you will progress to the band 4 'Emergency Medical Advisor Mentor' in your 13th month with us. As a Emergency Medical Advisor Mentor you will be trained to provide mentoring to new call handlers, including carrying out call handler assessments and providing reports/feedback as required.

Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.

Why be a 999 call handler for East Midlands Ambulance Service?

Working for us is an experience like no other, it’s a great privilege not only will you save lives, you will also bring new life into the world and provide support at a persons time of need.

Save and Change lives with a career in the ambulance service; an ambulance service career is much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations.

You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.

With annual reviews and the support of our team, you will have career potential that matches your ambitions.

What does a 999 Call handler do?

Based at the Emergency Operations Centre in Nottingham you will receive 999 & urgent calls from the public and Health Service colleagues; you will prioritise calls in line with agreed protocols and provide pre-arrival advice.

With shift up to 12 hours includes night working, we operate 24/7 365 days of the year including public bank holidays such as Christmas and New Year.

Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice.

The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.

Please see the attached guide to help you complete a robust application form. See attachment ‘Support with your EMA application using TRAC’

Successful applicants will be invited to an online assessment on the 07/07/26 following a successful assessment you will be invited to interview on the 18/07/26.

Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Annual leave is also restricted during the training.

Some elements of the training may be virtual or off site. Please bear this in mind before applying.

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).

Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.

We are a uniformed service and uniform will be provided.

Expert training and support from our dedicated in-house education team.

Enrolment into the NHS Pension Scheme.

Occupational Health support along with an Employee Assistance Programme

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Childcare vouchers

Peer to Peer support networks

An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.

A first-class employer, promoting equality, diversity and inclusion of our employees.

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

Apply Now

Refine Your Search

call centres 999 jobs

Emergency Medical Advisor (999 Call Handler - Nottingham)

Contact Centre Officer (Headquarters, Chelmsford)

Health Advisor - 111/999 Call Taker

999 Assistant Control Commander (ACC)

ICC Call Handler - Middlebrook, Bolton

ICC Call Handler - Broughton, Preston

ICC Call Handler - Parkway, Manchester

ICC Call Handler - Estuary Point, Liverpool

On-Call Firefighter

999 Telephone Triage Nurse/Paramedic - Medway

999 Telephone Triage Nurse/Paramedic - Crawley

Office Manager / Operations Support

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

Software Integration Tester

CSD Clinician Nurse / Paramedic

Qualified HCPC Registered Paramedic

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