Permanent | 30 hours per week | Rothesay
Rothesay based, however you may work in Colintraive on occasion
Your Role
As a valued member of the Port team, you will play an important role in delivering an outstanding experience for everyone who uses our facilities - whether island residents, visitors from the UK and beyond, or commercial partners.
You will also be key to ensuring our ports operate safely, securely, and efficiently. From supporting pier maintenance and managing traffic flow, to assisting with vessel movements and maintaining a clean, organised environment, your contribution will help create a welcoming and well-run port for all.
Day-to-Day Working
This is a varied and dynamic role, offering a flexible shift pattern that includes weekends, public holidays, and evenings - ideal for those who thrive in a fast-paced and ever-changing environment.
Some days you’ll start early to welcome the first arrivals, while others may see you staying later to ensure operations run smoothly until the final vessel departs. There may also be occasions where you are required to work outside standard operating hours due to operational needs.
Key Responsibilities
Ticketing & Sales
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Deliver fast, friendly, and accurate ticket sales
- Support customers in choosing the best travel options
- Operate ticketing systems efficiently and professionally
Customer Experience
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Provide outstanding customer service, responding to queries and resolving issues
- Clearly communicate ticketing details, policies, and procedures
- Support customers during service disruptions, including changes and cancellations
Cash Handling
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Accurately process cash and card payments
- Provide clear receipts and ensure secure transactions
Data & Administration
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Maintain accurate customer and ticketing records
- Record and report sailing statistics to support operations
Maintenance & Cleaning
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Carry out routine cleaning and maintenance tasks
- Identify and report any maintenance or safety concerns
Outdoor Operations
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Safely marshal vehicles within the port area
- Direct traffic during embarkation and disembarkation
Safety & Security
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Monitor the pier to maintain a safe and secure environment
- Follow procedures to respond effectively to incidents and emergencies
- Undertake any other duties as required by the Port Manager
About You
We’re looking for individuals who are resilient, proactive, supportive, and bring a positive, can-do attitude to everything they do.
To succeed in this role, you will have:
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A genuine passion for delivering excellent customer service
- Strong communication skills, both verbal and written
- A proactive, solution-focused approach
- High attention to detail and accuracy
- Confidence using basic IT systems and learning new tools
- A strong commitment to our values
- A good understanding of CalMac services
- A Full UK Driving Licence
- Reliable access to the terminal
- Flexibility to work shifts, including weekends and public holidays
- The ability to work independently while contributing to a team
What We Offer
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Full uniform and PPE provided
- Ongoing training and development opportunities
- Very generous pension scheme
- Exclusive onboard discounts on CalMac vessels
- A wide range of staff benefits to support your overall experience
- You will receive an additional 12.5% unsociable hours payment for shifts starting before 08:00 and/or finishing after 19:00.
- Basic hourly rates apply up to 40 hours per week, with hours beyond this paid at 1.75 times the standard rate.
