Cannabis europe Work, Jobs (with Salaries)

Patient Support Coordinator (m/f/d)
enua Pharma GmbH —London
- From £28,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
Quick apply
Patient/Customer Services Coordinator
Curaleaf International —Sunderland
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
- Life insurance
Quick apply
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QA Officer
Curaleaf International —Sunderland
- Full-time
- Communication skills
- Free parking
- Life insurance
Quick apply
2d
New Patient Nurse (m/f/d)
enua Pharma GmbH —London
- £40,000 - £50,000 a year
- Remote
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
General Practitioner (m/f/d)
enua Pharma GmbH —London
- £90,000 - £100,000 a year
- Hybrid work
- GP surgery experience
- Communication skills
Quick apply
GMC-registered Consultant Psychiatrist (m/f/d)
enua Pharma GmbH —London
- 8 hour shift
- Remote
- Patient monitoring
- Flexible schedule
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Managing Director / Co-Founder UK (m/f/d)
enua Pharma GmbH —London
- Hybrid work
- English
- Leadership
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GMC-registered Pain Specialist / Consultant (m/f/d)
enua Pharma GmbH —London
- 8 hour shift
- Remote
- Flexible schedule
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HR & Talent Acquisition Manager (m/f/d)
enua Pharma GmbH —London
- Hybrid work
- Microsoft Office
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Social Media Coordinator
Curaleaf International —Sunderland
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Admin Coordinator
Curaleaf International —Sunderland
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Junior Regulatory Operations Manager (m/f/d)
enua Pharma GmbH —Welwyn Garden City
- £28,000 - £30,000 a year
- Communication skills
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Curaleaf International —Sunderland
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Patient Support Coordinator (m/f/d)

enua Pharma GmbH
London

Quick apply

Job details

Permanent | Full-time
From £28,000 a year

Qualifications

Customer service
English
Communication skills

Full job description

About us

We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform.

Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth.

Tasks

The Role

As Patient Support Coordinator, you are the first point of contact for our patients. You ensure clear communication, fast resolution of medication- and prescription-related queries, and a consistently high-quality patient experience across phone, email, and digital channels.

This is a hands-on operations role in a regulated healthcare environment. You will work closely with our pharmacy, clinical, and supply chain teams to keep the patient journey smooth, compliant, and well-documented.

What you will be doing

Patient communication: be the first responder for patient questions about prescriptions, medication availability, deliveries, and onboarding
Issue resolution: work closely with pharmacy and clinical teams to resolve medication-related issues and keep patients informed throughout
Coordination: act as the link between patients, pharmacy, prescribers, and our 3PL partner, ensuring accurate information is shared at every step
Patient guidance: explain treatment processes, next steps, and basic medication information clearly and compassionately
Documentation: record and track patient interactions accurately, in line with healthcare regulations and our internal SOPs
Escalation: identify complex clinical or regulatory issues and escalate promptly to clinical or governance leads
Safeguarding: recognise and escalate safeguarding concerns in line with our safeguarding policy, including indicators of patient vulnerability, abuse, or neglect
Controlled drug awareness: handle information about Schedule 2 CBMP prescriptions accurately and in accordance with the clinic’s controlled drug governance policies
Continuous improvement: feed insights from patient conversations back into the team to improve our processes, tooling, and FAQs

Requirements

What we are looking for

Required

2+ years of customer service or patient support experience
Excellent written and verbal communication in English; calm, empathetic, and professional under pressure
Strong attention to detail and a methodical approach to documentation and case tracking
High level of digital fluency — comfortable working across CRM, ticketing, telephony, and patient management systems
Comfortable working in a regulated environment and following SOPs precisely
Enhanced DBS check (to be completed prior to commencement of work, required under )
Complete mandatory training including safeguarding awareness and information governance modules, before commencing duties
Report all incidents and significant events through our incident reporting process
Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role
Permanent, full-time contract

Preferred

Experience in a healthcare, pharmacy, or telemedicine setting
Familiarity with controlled drug or pharmacy supply processes
Experience in early-stage or fast-scaling environments

Benefits

What we offer

£28,000 base salary
Hybrid working model with a collaborative, hands-on team
Real ownership and a clear path to grow as the UK business scales
The chance to be part of building something new in one of the most dynamic sectors in UK healthcare

If this resonates, we'd love to hear from you.

Quick apply

Refine Your Search

cannabis europe jobs

Patient Support Coordinator (m/f/d)

Patient/Customer Services Coordinator

QA Officer

New Patient Nurse (m/f/d)

General Practitioner (m/f/d)

GMC-registered Consultant Psychiatrist (m/f/d)

Managing Director / Co-Founder UK (m/f/d)

GMC-registered Pain Specialist / Consultant (m/f/d)

HR & Talent Acquisition Manager (m/f/d)

Social Media Coordinator

Admin Coordinator

Junior Regulatory Operations Manager (m/f/d)

Accountant Assistant

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