Cx optimisation Work, Jobs (with Salaries)

CX/CRO Analyst
Dr. Martens —London
- Full-time
- Hybrid work
- Annual leave
Quick apply
UX Researcher
Dr. Martens —London
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
Knowledge Analyst
Capita —Remote
- Full-time
- Remote
- Oracle
- English
- AI
- Employee discount
1d
Digital CX Designer/Consultant
Capita —Remote
- Full-time
- Remote
- Travel
- IT
- Communication skills
- Employee discount
CX/CRO ANALYST
Dr Martens —London
- Full-time
- Hybrid work
- Annual leave
UX RESEARCHER
Dr Martens —London
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Revenue Operations Manager
Trade Mastermind Limited —Peterborough
- £50,000 - £65,000 a year
- Full-time
- CRM software
- Sales
- Organisational skills
- Free parking
Quick apply
10d
Manager – Customer Experience Journey & Innovation
SquareTrade —London
- Hybrid work
- Bachelor's degree
Quick apply
CX/CRO Manager
Dr. Martens —London
- Full-time
- Hybrid work
- AI
- Annual leave
Quick apply
10d
Customer Engagement Officer (Digital) - 12m FTC
SettleParadigm —Letchworth
- £41,185 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Free parking
Quick apply
9d
Housing Systems and Data Manager
Harrow Council —Harrow
- £65,544 - £72,693 a year
- Microsoft Office
- Project management
- IT
2d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
1d
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
1d
Programme Manager
APPLY —London
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Customer Champion
inMusic —Farnborough
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer & Studio Experience Manager
FACEGYM —London
- CRM software
- Hospitality
- IT
Marketing Manager - Digital and CX
INEOS Automotive —London
- Full-time
- CRM software
- Project management
- Bachelor's degree
Quick apply
Senior HRIS Analyst - SAP SuccessFactors Recruiting & Onboarding
Foundever —Remote
- £75,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Human resources
3d
Contact Centre Solutions Architect (NiCE CX ONE)
Natilik —London
- Full-time
- Hybrid work
- AI
- Annual leave
- Employee assistance programme
Quick apply
CX/CRO MANAGER
Dr Martens —London
- Full-time
- Hybrid work
- AI
- Annual leave
10d

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CX/CRO Analyst

Dr. Martens -
London

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Business processes

Full job description

Competitive + Benefits

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude,heritage,and cultural impact. We’re a thriving,values‑driven business powered by diverse thinkers,bold doers,and people who bring their whole selves to work. If you’re ready to make your mark,you’re in the right place.

At DM,our values guide everything we do:Be Yourself,Act Courageously,Show You Care. They’re not just words - they’re how we turn passion into progress.

WHERE YOU SIT

As our CX / CRO Analyst ,you’ll be part of the Customer Experience Team working closely with brilliant people across the business and reporting into CX / CRO Manager. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.

WHERE YOU CONTRIBUTE

This role plays a pivotal part in driving our consumer centric strategy. Everything you do will help elevate the DM experience - whether you’re enabling teams,improving processes,influencing decision making,or crafting moments that matter for our consumers around the globe.

You’ll help us push boundaries,raise the bar,and keep the spirit of DM alive in everything we deliver.

CORE ACCOUNTABILITIES

As our CX / CRO Analyst,you will be responsible for:

Customer Journey & Performance Analysis: Analyse customer behaviour and performance across priority digital journeys (entry,browse,search,PDP,checkout,post‑purchase),tracking conversion,engagement,drop‑off,and behavioural metrics to identify friction points and optimisation opportunities.
Experimentation & Optimisation Support: Support the design,setup,execution,and evaluation of A/B and multivariate tests,contributing to a prioritised optimisation and experimentation backlog while ensuring methodological rigour and data accuracy.
Insight Generation & Knowledge Sharing: Translate complex data into clear,actionable insights and recommendations to inform experience,optimisation,and product decisions,ensuring test results and learnings are well documented and shared for reuse across teams and markets.
Cross‑Functional Collaboration & Data Governance: Work closely with UX/UI,CRO,Product,and Analytics partners to support experience improvements,while maintaining data quality,consistency,and reliability within agreed governance and experimentation frameworks.

KEY SKILLS & CAPABILITIES

Put simply,the key things we’re looking for are:

Analytical & Experimentation Foundations: Strong capability in analysing customer behaviour,performance data,and experimentation outputs,with a solid understanding of experimentation principles,hypothesis testing,and optimisation best practices.
Customer & Digital Journey Focus: Customer‑centric mindset with strong familiarity in eCommerce and digital journeys,able to interpret how design,content,and experience quality impact user behaviour.
Insight Communication & Collaboration: High attention to detail and rigour in analysis,reporting,and interpretation,with the ability to clearly explain insights and collaborate effectively within cross‑functional teams.
Tools,AI & Ways of Working: Practical awareness of AI‑enabled analytics,research,and experimentation tools,and comfort operating within structured,iterative optimisation and delivery environments.

WHAT’S IN IT FOR YOU?

Hybrid working
Welcome free pair of Docs
‘Buy as you Earn’ [AH1] Share scheme
65% off all Docs
50% off Accessories
Pension Scheme through Aviva
Life Assurance
25 Days Annual Leave + Bank Holidays
Private healthcare
2 paid volunteer days per year

READY TO FILL YOUR BOOTS?

If you’re excited to own your impact,shape the future of an iconic brand,and grow your career in a place that champions individuality - we’d love to hear from you.

Application closing date:Friday 12th June 2026

At Dr. Martens,we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications,regardless of race,colour,religion,gender,gender identity [AH2] [AH3] or expression,sexual orientation,national origin,genetics,age,veteran status,or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

#LI-AH1

Quick apply

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cx optimisation jobs

CX/CRO Analyst

UX Researcher

Knowledge Analyst

Digital CX Designer/Consultant

CX/CRO ANALYST

UX RESEARCHER

Revenue Operations Manager

Manager – Customer Experience Journey & Innovation

CX/CRO Manager

Customer Engagement Officer (Digital) - 12m FTC

Housing Systems and Data Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Programme Manager

Customer Champion

Customer & Studio Experience Manager

Marketing Manager - Digital and CX

Senior HRIS Analyst - SAP SuccessFactors Recruiting & Onboarding

Contact Centre Solutions Architect (NiCE CX ONE)

CX/CRO MANAGER

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