Financial ombudsman service Work, Jobs (with Salaries)

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Complaints Counsel

Revolut -
Remote

Apply Now

Job details

1 hour ago

Qualifications

Law
Complaint handling
Dispute resolution law
Bachelor's degree
Legal drafting
Greek
ADR
Banking
Legal practice experience

Full job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Legal team turns complexity into clarity by partnering with teams across Revolut to provide sharp, practical advice that helps the business move fast while staying protected. From structuring credit programmes to navigating new markets, the Legal team ensures growth is secure, compliant and built for the long term.

We are looking for a Junior Complaints Legal Counsel to support our ongoing expansion and operations. You'll handle out-of-court disputes, coordinate with external counsel on litigation, and advise on dispute-related matters.

Up to shape what's next in finance? Let’s get in touch.

What you'll be doing

Managing end-to-end the resolution of out-of-court disputes and consumer protection complaints with competent Greek authorities
Handling dispute-related matters, including reviewing and preparing formal responses to claims
Coordinating and liaising with external law firms in Greece to manage active litigation cases
Providing legal advice and resolving escalated dispute tickets related to branch activities
Assisting with the preparation of legal documentation and refinement of internal workflows to ensure efficient dispute handling

What you'll need

At least a bachelor's degree degree in law, and a current membership with one of the Greek Bar Associations
Experience in a law firm or as an in-house legal counsel, ideally within a bank or other financial institution
Exposure to dispute resolution, litigation, or financial regulatory law
The ability to brief and liaise with external law firms
Fluency in English and Greek
The ability to draft formal legal responses and discuss complex matters clearly in both languages
A proactive mindset with the ability to coordinate with external law firms and internal stakeholders

Nice to have

Experience with alternative dispute resolution (ADR), ideally within financial services (e.g., through the Hellenic Consumers’ Ombudsman and the Hellenic Financial Ombudsman)
Familiarity with Greek Consumer Protection Law, Greek transposition of the PSD2, and Bank of Greece regulations
An interest in fintech

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Notice: This is a remote position based in United Kingdom.

Apply Now

Refine Your Search

financial ombudsman service jobs

Complaints Counsel

Head of Complaints & Quality

Quality Assurance Team Manager

People Hub Manager

Junior Accountant : Junior Portfolio Accountant

Accountant : Senior Portfolio Accountant

Senior Project Manager

Complex Fraud Case Investigator

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Specialist Data Engineer

Editor

Customer Feedback & QA Specialist

Complaints & Arrears Executive

Legal Counsel - Disputes

Complaints Handler

Senior Tribunal Officer

Complaint Liaison Associate (4 Days a week) - 18 Month FTC

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Associate - Professional & Financial Risks

Complaints Specialist

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