Gambling compliance manager Work, Jobs (with Salaries)

CDD Operations Manager – High Risk Vertical Onboarding
Worldpay (UK) Limited —London
- Bachelor's degree
- Mentoring
Quick apply
6d
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CDD Operations Manager – High Risk Vertical Onboarding

Worldpay (UK) Limited -
London

Quick apply

Job details

6 days ago

Qualifications

Performance management
Bachelor's degree
Mentoring

Full job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Due Diligence (CDD) Operations Manager - High Risk Vertical to join our ever evolving Enterprise Customer Due Diligence team and help shape the future of global commerce.

What you’ll own

Leadership & Team Management:

Develop and mentor a high‑performing team specialising in end‑to‑end customer due diligence across complex verticals including payment facilitators, marketplaces, cryptocurrency, gambling and money transmission services
Establish clear performance frameworks, measurable objectives, and structured career development plans to support capability growth and succession planning
Set the tone for a strong culture of risk awareness, accountability and collaboration, balancing regulatory compliance, risk appetite and customer experience
Implement effective capacity planning and workload allocation aligned to risk profiles, operational demand and team capability
Proactively monitor workflows to ensure timely throughput, effective prioritisation and appropriate escalation of issues
Identify capability gaps, emerging risks and improvement opportunities, developing targeted training programmes to enhance expertise

Stakeholder Management:

Build and maintain strong, trusted relationships with internal and external stakeholders to drive collaboration and alignment
Represent the CDD function in internal and external forums, advocating for robust due diligence practices and building industry relationships
Influence and negotiate with stakeholders to deliver CDD objectives while balancing business priorities and operational needs
Partner with cross‑functional teams to improve processes, enhance productivity, drive cost‑effectiveness and strengthen the customer experience

Global Due Diligence and Financial Crime Programme:

Lead day‑to‑day execution of the Global Due Diligence programme, ensuring adherence to relevant regulations, policies and standards
Maintain oversight of emerging risks and issues, proactively managing them through identification, escalation and resolution

Continuous Improvement:

Promote a continuous improvement mindset across the CDD Operations team to achieve optimal efficiency, quality and productivity
Identify and implement process optimisation opportunities to reduce customer friction, enhance user experience and deliver operational efficiencies
Support and embed change initiatives effectively, guiding teams through transitions to ensure sustainable improvements
Stay informed on industry trends, regulatory developments and best practices to ensure processes remain current, scalable and effective

Governance and Oversight:

Oversee day‑to‑day team performance, ensuring accurate execution of CDD processes and timely issue resolution
Produce and analyse management information to support decision‑making and identify key trends and risks
Ensure effective oversight of team pipelines, controls and success metrics

What you’ll bring

A demonstrable understanding of high-risk verticals, their associated risks and required application of controls, including but not limited to payment facilitators, marketplaces, cryptocurrency, gaming and gambling and money service businesses
Minimum of 5 years’ direct experience managing a CDD/KYC team, including performance management, mentoring and operational oversight
Strong understanding of AML/KYC regulatory frameworks across EMEA and their practical application within CDD operations, including local financial authorities and global standards. Familiarity with key regulatory bodies such as central banks, financial intelligence units (FIUs), and AML enforcement agencies in the region, as well as international frameworks like FATF, EU AML Directives, and their implications operating in EMEA
Proven experience in leading CDD/KYC operations within a financial institution, ensuring due diligence processes align with local and international best practices
Ability to assess customer risk, oversee enhanced due diligence (EDD) cases, and ensure CDD processes are executed efficiently
Experience working closely with compliance, risk, and front-office teams, ensuring CDD aligns with regulatory expectations while supporting business objectives
Strong stakeholder engagement skills, with the ability to communicate effectively with internal teams, regulators, and external partners
Experience using AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo) and leveraging data-driven insights to improve operational efficiency
Ability to manage high workloads, competing priorities, and evolving regulatory expectations in a fast-paced environment

It’s a bonus if you have

Experience in payment services
Relevant professional qualifications such as CAMS, ICA or equivalent financial crime qualifications
Familiarity with transaction monitoring, sanctions screening, and risk-based approaches to CDD
Experience handling regulatory audits or internal reviews related to customer due diligence

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LICW

Quick apply

Refine Your Search

gambling compliance manager jobs

CDD Operations Manager – High Risk Vertical Onboarding

Regional Operations Manager

Senior Compliance Manager

Compliance Manager (m/f/d)

Agile Delivery Manager

Compliance Manager (Evaluation)

Senior Performance Manager

Licensing Manager

Assistant Casino Manager

Privacy Manager (Advisory)

Programme Manager, Corporate Systems

Insolvency Case Assessor

Data Governance Manager

Global HR Manager - FTC - (Maternity Cover)

Martech Tagging Specialist

Paid Social Team Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Product Manager

Senior Product Manager

Head of Partnerships

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