Hotel mystery guest Work, Jobs (with Salaries)

Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Head of Hotel & Spa Front of House
Ardencote —Warwick
- £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Quick apply
9d
Cluster Quality & Guest Experience Manager " Luxury Operations
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Receptionist
The Rubens at the Palace Hotel —London
- £30,400 a year
- Full-time
- Hospitality
- Bar
- English
- Employee assistance programme
- Referral programme
Quick apply
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Bartender
Alexander Hotels Limited —Egham
- £26,436.80 a year
- Full-time
- Bar
- Hotel
- Guest services
- Free parking
- Annual leave
Quick apply
Room Attendant
Village Hotels - Glasgow - Housekeeping —Glasgow
- £8.00 - £12.71 an hour
- Part-time
- Employee assistance programme
- Gym membership
Quick apply
3d
Guest Arrival Expert
Marriott International, Inc —London
- Full-time
- Hotel
- Supervising experience
- IT
1d
Concierge
Marriott International, Inc —London
- Full-time
- Hotel
- Supervising experience
- IT
1d
Operations Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Conference Co-ordinator
NOVOTEL —Sheffield
- £25,775 a year
- Full-time
- Hospitality
- Hotel
- Time management
- Employee discount
- Referral programme
Quick apply
Room Attendant
Village Hotels - Bournemouth - Housekeeping —Bournemouth
- £8.00 - £12.71 an hour
- Part-time
- Employee assistance programme
- Gym membership
Quick apply
1d
Food and Beverage Manager
Langdale Hotel and Spa —Ambleside
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
Front Office Manager
Dalata —Manchester
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
Food and Beverage Assistant Manager
Village Hotels - Wirral - Pub & Grill —Birkenhead
- £13.00 - £13.21 an hour
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee assistance programme
- Gym membership
Quick apply
6d
Director of Quality - JW Marriott Grosvenor House London
Marriott International, Inc —London
- Full-time
- Hotel
- Analysis skills
- Organisational skills
Front Office Supervisor
Dalata —Manchester
- Full-time
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Casual Housekeeping assistant
Switch Hospitality —Bournemouth
- £13.21 an hour
- Part-time
- Hotel
- Life insurance
Quick apply
3d
Chef de Partie
Macdonald Hotels and Resorts —Southampton
- From £28,080 a year
- Full-time
- Cooking
- In-person
- Employee discount
Quick apply
Head Chef
Village Hotels - Hull —Killin
- £40,000 - £45,000 a year
- Full-time
- Cooking
- Employee assistance programme
- Gym membership
Quick apply
2d

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Customer Experience & Events Lead

PROception -
London

Quick apply

Job details

Permanent | Full-time
£42,000 a year

Benefits

Annual leave
Employee discount
Referral programme

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Management
Customer service
Computer literacy
Mentoring
SIA
Computer skills
Leadership
Communication skills
Hotel experience
Time management

Full job description

What We are Looking For:

Vibrant & Outgoing Personality
Self-Motivated and Can-Do Attitude
Flexible
Interactive
Technologically Savvy
Dynamic
Organised
Management Experience
Embraces Community Wellbeing
Customer Service Driven
Positive work ethic and ethos
Attention to detail.
Team player, supportive, honest, consistent, reliable and a great leader who wants to lead the team by example.

Your Role:

We are looking for an energetic Customer Experience & Events Lead to join our growing team. The ideal candidate will be responsible for maintaining exceptional levels of Customer Experience while training and mentoring the entire team across our prestigious portfolios, focusing on customer journey enhancement, pop ups, image and uniform, coordinating customer experience events, CSR, marketing, staff events and bespoke site audits, elevating the service levels to best in class.

The buildings will provide a range of personal welfare and amenity services and it will be your role to ensure that each person visiting the buildings have a fun, fresh and memorable experience.

This is a perfect opportunity for someone who already works within the serviced office industry or hospitality to expand upon their passion and experience and develop their career further.

Your hours of work will be from 9am to 5pm Monday to Friday, however we require a degree of flexibility dependent upon operational requests, events or training.

Salary we are offering will be £42K.

You are entitled to 28 days holiday per year inclusive of bank holidays.

Key Duties:

Onboarding experience and ordering uniform for the new joiners
Organising Events across the Portfolios
Delivering Customer Service Training
Organising Personalised Gifts
Mentoring the team
Site visits
Work within a fast-paced environment
Ensure you and your teams deliver an exceptional hotel-like customer service experience
Create training based on the team needs
Effectively manage customer requests
Able to prioritise work, meet deadlines, make decisions, and communicate effectively under pressure
Understand customer needs and delivering solutions
Organise and oversee mystery shopping for sites
Dealing with confidential information, using discretion and all times
Planning and managing events/booking meetings
Lead on community culture and networking events
React quickly to new requirements/processes
Able to creatively solve problems
Implement initiatives and incentives for guests and occupiers, i.e., Gems at work, on site pop ups or CSR
Social media engagement
Build a 'One team' ethos with other service partners
Develop and deliver initiatives and strategies to enhance occupier experience
Build community relationships, be self-directed and able to use your own initiative to progress tasks/activities
Budget and allocate resources efficiently to maximise outcomes
Confident in approach to using technology and apps
Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining a high degree of confidentiality at all times

Essential Candidate Requirements:

Demonstrate ability to set goals and achieve them
Immaculate personal presentation and delivery
Excellent communication skills with attention to detail
Excellent Time Management
Minimum 2-3 years' experience in a lifestyle management/hospitality position
Professional, highly driven, flexible, enthusiastic, proactive, excellent motivational skills
Excellent written communication and interpersonal skills
Computer literate with knowledge of Word, Excel and Power Point
Ability to work independently with confidence, using own initiative as required
Establish and manage a smart team: empower, inform and engage the team, remaining focused and clear about their roles and objectives
Take full responsibility for effective & meaningful assessments in respect of team members.
Ensure all employees are motivated and trained to the required standard and subject to regular effective performance monitoring reinforcing their accountability for their roles
Ensure that all employee grievances are dealt with according to company procedures
Maintain fair and consistent disciplinary procedures, where necessary
Play a proactive part in the management of staff turnover
Effectively manage and reduce absence
Team player with strong leadership skills and being a role model for your fellow colleagues
Must be patient, tolerant, reliable and trustworthy whilst being persuasive and assertive
Acute security awareness (SIA can be provided)
Health & Safety awareness

What We Offer:

28 days annual leave inclusive of bank holidays
HSF automatic enrolment covering dental, eye tests, private health care (optional)
Perkbox offering employee discounts at various gyms, restaurants, cinemas.
BUPA gold standard healthcare and mental health support 24/7 access
Refer a friend scheme of £100 reward
Personalised gifted experiences & Incentives
Bespoke 5 star training and career development including SIA
Staff Socials
Commsave credit union for financial support and saving

Quick apply

Refine Your Search

hotel mystery guest jobs

Customer Experience & Events Lead

Head of Hotel & Spa Front of House

Cluster Quality & Guest Experience Manager " Luxury Operations

Receptionist

Gatherings Co-ordinator

Bartender

Room Attendant

Guest Arrival Expert

Concierge

Operations Manager

Conference Co-ordinator

Room Attendant

Food and Beverage Manager

Front Office Manager

Food and Beverage Assistant Manager

Director of Quality - JW Marriott Grosvenor House London

Front Office Supervisor

Casual Housekeeping assistant

Chef de Partie

Head Chef

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