Hsbc Work, Jobs (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
11d
Lead Risk Officer, HSBC UK
HSBC Global Services Limited —Manchester
- Full-time
- Management
- Communication skills
- Banking
7h
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Customer Proposition Product Owner - Digital Wealth
HSBC Global Services Limited —London
- Full-time
- Agile
1d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Customer Experience Representative
HSBC Global Services Limited —St Helier
- Full-time
- Communication skills
13d
Executive Assistant
HSBC Global Services Limited —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Customer Services Consultant - Ealing, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Relationship Manager, SME Business Banking
HSBC Global Services Limited —London
- Full-time
- Customer service
7d
Universal Banker
HSBC Global Services Limited —Lancaster
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Credit Risk Policy Manager
HSBC Global Services Limited —Birmingham
- Full-time
- Communication skills
- Banking
- Time management
4d
Customer Service Representative- Cashier
HSBC Global Services Limited —Caernarfon
- Full-time
6d
Universal Banker (Type 1) RBWM
HSBC Global Services Limited —Aberdeen
- From £27,200 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
11d
Premier Wealth Relationship Manager
HSBC Global Services Limited —St Helier
- Full-time
- Customer service
- Retail management
- Banking
1d
Content Marketing Manager
HSBC Global Services Limited —London
- Full-time
- Banking
4d
Private Asset Specialist
HSBC Global Services Limited —Edinburgh
- Full-time
- Accounting
5d
Executive Assistant for Global Head of Institutional Sales
HSBC Global Services Limited —London
- Full-time
- Administrative experience
- Travel
- Organisational skills
4d
Relationship Manager - Business Banking
HSBC Global Services Limited —Bristol
- Full-time
- Customer service
- Business development
- Communication skills
4d
Senior Associate - Anti Bribery and Corruption FCRC
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Project management
- Communication skills
- Tax experience
8d
Customer Service Representative- Teller
HSBC Global Services Limited —Bridgwater
- Full-time
6d

I want to receive the latest job alerts for hsbc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Consultant

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £28,800 a year
11 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

hsbc jobs

Customer Service Consultant

Lead Risk Officer, HSBC UK

Customer Service Advisor

Customer Proposition Product Owner - Digital Wealth

Customer Service Representative

Customer Experience Representative

Executive Assistant

Customer Services Consultant - Ealing, London

Relationship Manager, SME Business Banking

Universal Banker

Credit Risk Policy Manager

Customer Service Representative- Cashier

Universal Banker (Type 1) RBWM

Premier Wealth Relationship Manager

Content Marketing Manager

Private Asset Specialist

Executive Assistant for Global Head of Institutional Sales

Relationship Manager - Business Banking

Senior Associate - Anti Bribery and Corruption FCRC

Customer Service Representative- Teller

I want to receive the latest job alerts for hsbc

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected