Incident & problem manager Work, Jobs (with Salaries)

Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Incident & Problem Manager
OVO Energy —Bristol
- £33,050 - £45,000 a year
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Presentation skills
- Employee discount
- Gym membership
Quick apply
3d
Regional Support Manager
Greensleeves Care —Remote
- £62,000 - £68,000 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Incident & Problem Manager
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- Financial services
- Work from home
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
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8d
Hub Manager Stoke
Goodyear —Field Based
- Full-time
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
11d
Incident Manager
Peak6 —Belfast
- Customer service
- Master's degree
- No degree
- Annual leave
- Flexible schedule
Network Operations Manager
Activate Group Limited —Remote
- Full-time
- Remote
- Analysis skills
- Driving
- Communication skills
Quick apply
7d
Director of Service Excellence
Deciphex —Remote
- Full-time
- Annual leave
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Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
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9d
Incident Manager - UK
AXS —London
- £70,000 - £75,000 a year
- Azure
- AWS
- Organisational skills
- Flexible schedule
3d
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Incident Manager
Belron —Cardington
- Full-time
- Hybrid work
- Oracle
- Salesforce
- Analysis skills
4d
Enterprise Risk Manager
Revolut —Remote
- Remote
- Financial services
- Communication skills
Senior Incident and Resilience Manager
DNA Payments —London
- Weekend availability
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Credit Manager (Fraud)
Revolut —Remote
- £58,500 - £65,000 a year
- Remote
- Data analysis skills
- SQL
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Data Protection Manager - 2nd line oversight
Nationwide Building Society —Swindon
- £65,000 - £80,000 a year
- Full-time
- Communication skills

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Technology - Incident & Problem Manager

Pharmacy2U -
Leeds

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Jira
ITIL Certification
GPhC
Incident management
ITIL
Problem management
Root cause analysis
NMC

Full job description

Role: Incident & Problem Manager

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.

Salary: £ DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

The Problem & Incident Manager sits at the heart of operational excellence, owning the end‑to‑end management of major incidents and ensuring fast, effective resolution when it matters most. The role drives accountability for SLA adherence while turning incidents into insight through thorough root cause analysis and problem management.

With a strong focus on continuous improvement, this role champions best practice across incident and problem lifecycles, enhancing processes, improving response, and increasing the reliability and resilience of services across the organisation.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Partner with the Service Operations Manager to establish and maintain SLAs across the Service Desk
Continuously identify and implement improvements to problem and incident processes, supported by data and reporting
Own service incidents and incident processes, working closely with Service Operations and Service Desk teams
Support the IT Service team through training, coaching, and mentoring in problem and incident management
Monitor Service Desk activity to ensure incidents are actively managed and communicated to a high standard
Ensure all P1 and P2 incidents are managed effectively and resolved within SLA
Collaborate with the Service Transition team to ensure new services and projects are onboarded with clear incident management processes
Adhere to all legal, ethical, professional, and company standards
Work cross‑functionally with teams including customer service, purchasing, operations, and pharmacists
Contribute to a positive, collaborative, and engaging workplace environment

Who are we looking for?

Proven experience in Major Incident Management (MIM)
Strong expertise in incident and problem management
Experience managing SLAs and operational governance
Capability in root cause analysis (RCA) and trend analysis
Hands‑on experience with Jira Service Management
Knowledge of ITIL frameworks and service management best practices (ITIL Foundation desirable)
Experience working in fast‑paced operational environments
Service Desk operational experience
Understanding of service transition and change management processes
Experience building or improving Major Incident Management frameworks

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-OW1

Quick apply

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