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IT Support Apprentice

QA Apprenticeships -
London

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Job details

Full-time | Apprenticeship
£23,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Car scheme

Qualifications

GCSE
LAN
English
IT support
Computer networking
IT
Communication skills
Time management
Office experience

Full job description

NextEnergy Group is a global renewable energy company focused on developing, investing in, and managing clean energy infrastructure, primarily in the solar sector. Through its various business units, it builds and operates renewable projects (such as solar, wind, and batteries), manages investment funds, and provides asset management services across the energy lifecycle.

Overall, its mission is to accelerate the transition to sustainable energy while delivering strong financial returns for investors and clients.

About the role:

We’re seeking an IT Support Apprentice professional to join our global Technology & Digital Services (TDS) Operations team, responsible for delivering first and second-line IT support, maintaining digital equipment, and ensuring the smooth day-to-day operation of business-critical systems. This role is key to minimising disruption through effective troubleshooting and maintenance, while building hands-on technical experience and contributing to overall operational efficiency and user satisfaction.

Responsibilities:

Monitor and triage ITMS tickets (FreshService or Freshdesk)
Provide first and second line technical support to staff locally and internationally
Escalate issues appropriately to senior IT Support personnel
Support inbound call flow and manage ticket documentation
Assist with onboarding/offboarding processes
Configure and remotely set up laptops for new starters or replacements
Support access rights, user account setup, and basic identity management
Maintain office IT equipment (laptops, peripherals, mobile devices)
Assist with routine hardware and software upgrades
Perform basic troubleshooting across Windows, M365 and endpoint applications
Support telephony systems, door access, and basic networking tasks (WAN/LAN/Wi Fi)
Maintain hardware and software inventory records using Freshservice or similar Service Management (ITSM) tools
Support ordering, procurement, and account administration tasks
Assist with general system maintenance and ensuring IT policies are followed

To be successful in this role, you will demonstrate:

Strong time management and prioritization skills
Excellent interpersonal and communication skills (written and verbal) in English and/or other European languages
Flexibility and willingness to take on new tasks
Intellectual curiosity and eagerness to learn
IT literacy, including intermediate-level Excel
Delivery focus with the ability to work at pace and deliver quality outputs
Critical thinking and problem-solving skills
Passion for the company’s mission to generate a more sustainable future
IT qualifications preferred but not essential
Some previous experience in an office or IT support role (desirable)

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week

Benefits:

A busy role in a supportive team, with plenty of opportunities to learn
International scope – we operate in over 8 countries
Hybrid working – we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week
30 days’ holiday per year (3 of which are taken during the festive shutdown in December)
Private pension
BUPA Healthcare for you and qualifying dependents
Cycle to work and electric vehicle leasing schemes
Annual discretionary bonus.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Apply Now

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