non clinical dentistry Work, Jobs (with Salaries)

Clinical Support Team Lead
Dandy —London
- Full-time
- Remote
- Management
- Customer service
- Supervising experience
- Annual leave
7d
Locum Consultant in Restorative Dentistry
NHS Scotland —Glasgow
- £111,430 - £148,064 a year
- Full-time
- School
Band 4 Learning and Development Programme Coordinator
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £28,392 - £31,157 a year
- Full-time
- Microsoft Office
- Supervising experience
- Rehabilitation centre
2d
Content Writer
Kilburn Communciations (Previously EKC) —Whitstable
- £24,784.50 - £26,000.00 a year
- Full-time
- Social media management
- English
- Organisational skills
Quick apply
1d
Consultant in Restorative Dentistry
NHS Scotland —Glasgow
- £111,430 - £148,064 a year
- Full-time
1d
Consultant in Endodontics or Restorative Dentistry (Endodontics)
NHS Scotland —Edinburgh
- £111,430 - £148,064 a year
14d
Head of Service, Community Health Services Dentistry and Primary Care
Oxford Health NHS Foundation Trust —Oxford
- £79,504 - £91,609 a year
- Weekend availability
- Nursing
- Annual leave
- Employee assistance programme
1d
Treatment Coordinator
Happy Kids Dental —London
- From £30,000 a year
- Weekend availability
- Organisational skills
- In-person
- Office experience
- Employee discount
- Bereavement leave
Quick apply
6d
Trainee Dental Nurse - Central London Private Practice
ODL Dental —London
- £13.50 - £15.50 an hour
- Full-time
- In-person
- Communication skills
- Nursing
- Annual leave
- Employee discount
Quick apply
2d
Restorative Dentistry Specialty Dentist
Somerset NHS Foundation Trust —Taunton
- £61,542 - £99,216 a year
- Part-time
- Annual leave
- Employee discount
9d
(URGENT) Dental Hygienist - (Bath) Thursdays
Woole & Scarra —Bath
- £38 - £80 an hour
- Full-time
Quick apply
Operations Support Manager
Todays Dental Management Ltd —Taunton
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Patient Coordinator
PortmanDentex —London
- £34,000 - £36,500 a year
- Full-time
- Sales
- Patient care
- Communication skills
- Employee assistance programme
Quick apply
4d
(URGENT) Dental Hygienist - (Bristol) Thursdays
Woole & Scarra —Bristol
- £38 - £80 an hour
- Full-time
Quick apply
Dental Implant Surgeon - Teeth In A Day
Yorkshire Dental Suite —Wakefield
- From £400,000 a year
- Part-time
- Anatomy knowledge
- CAD
- Bachelor's degree
Quick apply
3d
Dental Treatment Coordinator (TCO)
Dentopedia Group —Redbourn
- £26,436 - £41,437 a year
- Weekend availability
- Sales
- English
- Time management
- Employee discount
Quick apply
Dental Clinical Supervisor
Bupa Dental Care —Timperley
- BLS Certification
- Mentoring
- School
- Annual leave
Senior Dental Officer
NHS Scotland —Greenock
- £84,180 - £98,460 a year
- Full-time
8d
Self Employed Dental Hygienist
OLIVE TREE DENTAL —Reading
- From £40 an hour
- Anatomy knowledge
- CAD
- In-person
- Free parking
- Employee discount
Quick apply
Dental Officer for Prisons
Kent Community Health NHS Foundation Trust —Rochester
- £54,502 - £81,753 a year
- Part-time
3d

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Clinical Support Team Lead

Dandy -
London

Apply Now

Job details

Full-time
7 days ago

Benefits

Annual leave

Qualifications

Management
Customer service
Supervising experience
Zendesk
Root cause analysis
Leadership

Full job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring a Clinical Support Team Lead (CSL) to join our Customer Experience (CX) Operations team, delivering a best-in-class experience to our dental practice clients. In this role, you will lead a team that handles complex dental inquiries through live chat, phone calls, and other communication channels. You will work alongside a small team of peers to oversee daily operations, ensure high-quality interactions, manage escalations, and improve the efficiency of support processes. You’ll own key performance indicators (KPIs) and collaborate with cross-functional teams to foster continuous education for your team. The ideal candidate is a data-driven leader with a keen eye for operational efficiency, and a solid background in customer service.

What You'll Do

Supervise and coach a team of front line associates focused on assisting customers with our dental products, services and tools; guiding best practices to achieve the best outcome for their patients.
Responsible for overall team performance and KPIs:
Manage team of CX reps; coaching and providing customer service guidance
Understand, track and report on KPIs including productivity, accessibility and quality.
Uphold performance standards and deliver feedback in 1:1s
Work with the QA team to audit and deliver actionable agent feedback, identifying gaps in process and building out SOPs to close identified gaps.
Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements.
Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability.
When faced with problems, you use non-standard approaches and root cause analysis to independently resolve issues.
Demonstrates an understanding of data and uses analysis to positively impact your area of ownership.
Foster a positive, collaborative team environment that prioritizes customer experiences and operational excellence.

What We're Looking For

2+ years of frontline leadership experience in customer service, ideally in a startup or tech company.
1+ years of direct people management or supervisory experience as a title manager is required.
Proven ability to manage and develop a team, driving measurable performance improvements.
Customer service experience required, with proven ability to adapt and empathize with customers to de-escalate situations and offer solutions.
Basic understanding of tech platforms and the ability to learn new platforms quickly. Prior experience with Zendesk is preferred.
Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach.
Willingness to roll up your sleeves and fix problems in a hands-on manner.
Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements.

Bonus Points For:

Previous experience in a healthcare or clinical setting.
Familiarity with the dental industry or prior experience in dentistry.
A positive attitude, sense of humor, and ability to foster a fun and engaging team culture.

Job ID: J-1157

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

Apply Now

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non clinical dentistry jobs

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Consultant in Endodontics or Restorative Dentistry (Endodontics)

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Trainee Dental Nurse - Central London Private Practice

Restorative Dentistry Specialty Dentist

(URGENT) Dental Hygienist - (Bath) Thursdays

Operations Support Manager

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(URGENT) Dental Hygienist - (Bristol) Thursdays

Dental Implant Surgeon - Teeth In A Day

Dental Treatment Coordinator (TCO)

Dental Clinical Supervisor

Senior Dental Officer

Self Employed Dental Hygienist

Dental Officer for Prisons

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