Operational team leader Work, Jobs (with Salaries)

Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Operational Team Leader
Minster Law —Wakefield
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Senior Manager, Customer Success Operations
Cubic Corporation —Remote
- Full-time
- Remote
- Bachelor's degree
- Business
- Leadership
Executive Assistant (United Kingdom)
GitLab —Remote
- Full-time
- Remote
- English
- Administrative experience
- Leadership
- Employee stock purchase plan
- Annual leave
Repairs Team Leader
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Weekend availability
- Hybrid work
- Maintenance
- Construction experience
- In-person
- Relocation assistance
- Annual leave
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Stores Team Manager
Fife Council —Fife
- £47,604.34 - £57,196.54 a year
- Full-time
- Remote
- Travel
- Communication skills
- Employee discount
Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Senior Continuous Improvement Leader
Safran —Gloucester
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Maintenance
- English
- Supervising experience
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Leader, Global Contact Centre
Dorchester Collection —London
- Management
- Customer service
- English
- Referral programme
1d
Team Leader
Cranstoun —Sandwell
- £31,360 - £37,900 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Computer skills
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
IPS Team Leader
Sovereign & Bale —Barnet
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
Head of Safety and Support
Muzz —Remote
- £65,000 - £90,000 a year
- Part-time
- Remote
- AI
- Leadership
- Annual leave
Empty Homes Team Leader
Yorkshire Housing —York
- £45,685 a year
- Full-time
- Maintenance
- Leadership
- Communication skills
- Annual leave
- Employee discount
14d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills

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Operational Support Team Leader

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

The Team Leader supports and enables day today CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.

Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer-term improvements to processes, capability, and service standards.

What this role involves:

Provide hands-on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards.
Hold broad awareness of team workflows to enable flexible redistribution of tasks.

Build strong working relationships across the team to support collaborative problem-solving.
Encourage a “one team” mindset that strengthens shared ownership of outcomes.
Facilitate effective handovers and ensure priorities are clearly understood.
Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes.

Apply and uphold clear processes, behaviours, and expectations across the team.
Identify operational variances or process gaps early and address them proactively.
Organise or support QA activity and ensure operational documentation is kept up to date.

Use end-to-end knowledge of operations to identify root causes of issues, to allow for proactive ‘feedback loop.’
Drive continuous improvement by identifying inefficiencies and suggesting solutions.

Ensure important information is shared clearly and promptly across the team.
Translate operational priorities into clear, actionable instructions.
Escalate issues to the CX Manager early where necessary.

Identify skills, strengths, and development opportunities within the team.
Provide day-to-day coaching, feedback, and mentoring to build capability.
Allocate resources smartly based on changing priorities and demand levels.
Balance workloads across the team to maintain fairness and efficiency.
Reduce the need for emergency cover by forecasting needs early.
Use data (e.g., workload volumes, queues, SLAs, ageing) to guide decision-making.
Provide the CX Manager with visibility of pressure points and emerging issues.
Offer practical recommendations based on daily operational experience.
Contribute to planning sessions, process reviews, and improvement initiatives.
Support development of KPIs, dashboards, and performance insights.

Requirements

Strong understanding of operational/customer service environments
Ability to manage competing priorities with sound judgement
Excellent communication and interpersonal skills
Collaborative, solutions focused‑ approach
Able to coach, motivate, and develop others
Comfortable with varied workloads and shifting priorities

Key Attributes

Proactive and adaptable
Calm under pressure
Strong organisational awareness
Team first mindset
Positive, supportive leadership style
Attention to detail
Continuous improvement mindset

Benefits

Monday - Friday working pattern
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Quick apply

Refine Your Search

operational team leader jobs

Operational Support Team Leader

Operational Team Leader

Team Lead - US Operations

Senior Manager, Customer Success Operations

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Stores Team Manager

Contact Centre Team Leader – Full Time

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Customer Service Team Leader

UK - Shift Team Leader, Walsall ERF

Associate Team Leader

Team Leader, Global Contact Centre

Team Leader

Managed Services Team Leader

IPS Team Leader

Head of Safety and Support

Empty Homes Team Leader

Graduate OPS Area/Shift Manager - UK , Amazon Operations

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