pensions complaint handler Work, Jobs (with Salaries)

Final Review Case Handler
Platform Housing —Birmingham
- Up to £45,492 a year
- Remote
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
9d
Complaints Handler
Napo —London
- £32,000 - £36,000 a year
- Hybrid work
- Analysis skills
4d
Complaint Handler - Life & Pensions
Capita —Cheltenham
- Up to £29,900 a year
- Full-time
- Continuous improvement
- Organisational skills
- Financial services
- Employee discount
Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
6d
Claim Handler
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Intervention Claims Handler
Intact Insurance UK Limited —Halifax
- Hybrid work
- Sales
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
Case Handler
Pinnacle Group —Liverpool
- £27,842 a year
- Full-time
- Hybrid work
- Case management
- Annual leave
- Employee assistance programme
Quick apply
5d
Claims Handler
JMG Group —Leeds
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
Casualty Technical Sensitive Claims Handler
Benefact Group —Manchester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Automotive Complaints Handler
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Experienced Home Claims Handler
Hastings Direct —Leicester
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Complaints Handler
VIP Gateway —Salford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Junior Administrator - Planning, Scheduling & Client Liaison
Elevate Everywhere —London
- £28,860 a year
- Customer service
- Microsoft Office
- Communication skills
9d
Counter Fraud First Party Claims Handler
NFU Mutual —Bristol
- Up to £38,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
2d
Credit Controller - Glasgow
Matthew Algie —Glasgow
- £27,500 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
- Employee discount
RTA/EL/PL Intermediate Track Claims Handler
Direct Line Group —Leeds
- Continuous improvement
- Employee discount
Property Owner Portfolio Handler
Dickson + Co —Ballynahinch
- Up to £29,500 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
5d
Complaints Handler - German/Dutch speaking
Cover-More —London
- Full-time
- English
- Continuous improvement
- Phone etiquette
- Employee assistance programme
Quick apply
Trainee Claims Administrator
BDElite Ltd —Bolton
- £24,000 a year
- Overtime
- Organisational skills
- In-person
- Annual leave
Quick apply
3d

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Final Review Case Handler

Platform Housing -
Birmingham

Apply Now

Job details

Fixed term contract
Up to £45,492 a year
9 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Car scheme

Qualifications

Driving Licence
Complaint handling
Microsoft Office
Analysis skills

Full job description

Salary: Up to £45,492

Location: Home-based with weekly travel to office

Basis: Full-Time, Fixed Term until September 2027

Are you an experienced complaints professional with strong regulatory knowledge and a passion for getting things right for customers?

We're launching a brand-new Final Stage Complaints Team and are looking for a Final Stage Complaint Handler to join us.

This is an exciting opportunity to be part of a new specialist team focused on managing high-level, complex and escalated complaints, including those referred to our Board, Executive Team and the Housing Ombudsman Service.

If you thrive on investigating complex cases, writing detailed responses and driving learning from complaints, we'd love to hear from you.

This role is on a fixed-term contract until September 2027 .

What could you be doing?

As a Final Stage Complaint Handler, you will:

Take ownership of high-level and escalated complaints from initial assessment through to final resolution.

Manage complex cases referred to Board and Executive level.

Act as an expert in the Housing Ombudsman Complaint Handling Code.

Liaise directly with the Housing Ombudsman Service, Councillors and MPs.

Produce detailed, comprehensive written responses that clearly explain findings and proposed resolutions.

Identify root causes, trends and learning outcomes from complaints.

Work closely with Heads of Service and Senior Leaders to mitigate risk and improve services.
Produce performance reports and contribute to organisational learning.

You'll play a vital role in ensuring our final stage complaint handling is robust, fair, compliant and customer-focused, helping us strengthen governance while improving outcomes for our customers.

What are we looking for from you?

We're looking for experienced complaint handlers who are confident working in a regulated environment.

You will have:

Experience in a senior complaint handling role.

Strong working knowledge of the Housing Ombudsman Complaint Handling Code.

Experience managing complex and executive-level complaints.

Experience working within a highly regulated environment.

Excellent written skills, with the ability to produce detailed, balanced and risk-aware responses.

Strong analytical skills and the ability to identify trends and learning.

Confidence influencing colleagues and working with senior stakeholders.

A calm, professional approach when handling sensitive and challenging situations.

High levels of IT literacy, particularly in Microsoft Office.

Driving license and use of your own vehicle.

You'll be proactive, resilient and committed to delivering high-quality outcomes that build trust with customers.

Why Join Us?

This is a unique opportunity to join a newly established team at a pivotal time. You'll help shape how we manage final stage complaints, embed learning and strengthen compliance across Platform.

With a new team in place now is an exciting time to be part of this new chapter.

If you're ready to make a real impact and help drive service improvement at the highest level, click Apply Now

What are some of our great benefits?

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

Learning and Development opportunities

Salary sacrifice electric vehicle scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

For more information, please refer to the full Job Description for Final Review Case Handler or contact [email protected].

We encourage early applications as we may close the advert sooner if we receive a high volume of interest.

Apply Now

Refine Your Search

pensions complaint handler jobs

Final Review Case Handler

Complaints Handler

Complaint Handler - Life & Pensions

Quality Analyst / Complaint Handler

Claim Handler

Complaint Handler

Intervention Claims Handler

Case Handler

Claims Handler

Casualty Technical Sensitive Claims Handler

Automotive Complaints Handler

Experienced Home Claims Handler

Complaints Handler

Junior Administrator - Planning, Scheduling & Client Liaison

Counter Fraud First Party Claims Handler

Credit Controller - Glasgow

RTA/EL/PL Intermediate Track Claims Handler

Property Owner Portfolio Handler

Complaints Handler - German/Dutch speaking

Trainee Claims Administrator

I want to receive the latest job alerts for pensions complaint handler

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