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Quality & Audit Coordinator (AO)

1st for Awarding
Remote

Quick apply

Job details

Full-time
£26,000 - £30,000 a year

Qualifications

Safeguarding Certification
Power BI
Microsoft Office
Leadership
Communication skills

Full job description

We are seeking a Quality & Audit Coordinator to uphold quality measures within our awarding organisation (AO). The Quality & Audit Coordinator ensures Ofqual regulations are met and company policies and processes have been followed. They embody a quality-first approach, promoting good practice to ensure assessments are delivered to the highest standard. Their keen eye for detail and supportive approach makes them a valued partner to both internal and external stakeholders.

Duties

Support the Quality & Compliance team

Audit compliance of assessment project word counts

Support onboarding of assessors/IQAs/invigilators

Standardisation meetings: Managing a calendar of standardisation meetings, and managing the administration of these

Support standardisation sessions

Support other departments as necessary

Manage IQA allocations and tracking

Respond to ad hoc assessor & IQA queries

Review adherence to SLAs, escalating issues as needed

Check and preparing Statement of Results

Monitor Quality inbox and respond to queries

Manage timely certificate claims

Support the training and onboarding of new team members

Analyse data for patterns and trends

Review & contribute to standardisation delivery

Manage and oversee the sampling strategy

Carry out reviews of completed assessments such as knowledge tests

Schedule and carry out observations of IQA and assessment

Support Centres (anticipated Q4 2026 onwards): deliver initial Centre training, develop and implement supportive action plans; Carry out field visits (expected between 1-4 visits in first year)

Log and escalate any concerns of complaints/malpractice

Other duties as required

Person specification

Essential:

Minimum 2 years’ experience in either an awarding organisation (AO), end point assessment organisation (EPAO), or training provider

Minimum 1 year’s experience in a quality, audit, or compliance role

Understanding of the apprenticeships landscape

Knowledge of Ofqual General Conditions of Recognition, and applying these in practice

Understanding of indicators of risk within assessment and within Centres/training providers

Excellent written and verbal communication skills

Confidence to challenge constructively while maintaining positive working relationships

Able to accurately document information and maintain audit trails.

Excellent people skills

Great attention to detail and high level of accuracy

Supportive approach, able to influence others to adopt correct ways of working

Able to handle challenging conversations using tact and care, maintaining positive working relationships with both internal and external parties

Able to adapt to changing priorities

Desirable:

Safeguarding qualification or experience

Up to date expertise in at least one of our subject areas, e.g. business admin, digital, leadership

Data and technology skills (Office 365, Excel, PowerBI, automation tools)

Have or willing to work towards a relevant qualification

What Success Looks Like

Quality standards are championed, and internal and external stakeholders have a clear understanding of the processes to follow

1st for Awarding remains compliant with regulation and own policies and processes

Regular audits are carried out, and results reported on

Risks are identified in advance so mitigations can be put in place

Effective standardisation across the business/assessors/standards/etc

Your work helps drive high-quality outcomes and continuous improvement

You’re a trusted go-to person within your team and beyond. The Quality & Audit department is seen as a critical friend across the business; approachable and willing to advise where needed

You contribute ideas and escalate issues as necessary to improve systems or ways of working

Data, tools and systems are used accurately and effectively.

Why Join Us?

Salary: £26-30k

Remote-first role with built-in flexibility

Monthly co-working days (lunch included!)

25 days’ holiday + 8 bank holidays

8 Wellbeing Hours per year

Flexible working, agreed up front to suit you and the business
All the tech you need

To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.

Quick apply

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