Who we are looking for
The PMO Lead is the single point of accountability for program governance. This role is the governance authority of the program — owning the framework, cadence, standards, and quality gates that underpin effective delivery.
This is not a coordination or administrative PMO role, and it must not be combined with workstream delivery responsibilities. The PMO Lead operates independently of delivery to provide objective oversight, credible challenge, and accurate representation of program health to senior stakeholders and governance forums.
The role requires the confidence and capability to challenge senior stakeholders — including workstream leads, capability teams, and client contacts — and the domain expertise to identify when reported status does not reflect underlying delivery reality.
Why this role is important to us
PMO Domain Coverage
The PMO Lead has end‑to‑end accountability across the following PMO domains:
1. Program Planning & Performance Insight
Owns the integrated program plan and performance management approach
Maintains heat maps and management information (MI)
Translates JIRA data into clear, decision‑focused reporting tailored to different governance audiences
2. Governance Reporting & Board Materials
Structures, writes, and quality‑assures all program governance packs
Owns narrative clarity, accuracy, and decision‑readiness of materials
Ensures content presented to governance forums clearly reflects program reality, risks, and trade‑offs
3. Risk, Issues & Escalation
Owns the RAID framework and scoring methodology
Maintains program‑level risks and issues across all workstreams
Produces concise RAID summaries for governance forums
Ensures timely, evidence‑based escalation of material risks and issues
4. Client‑Facing Reporting
Produces client MI and performance reporting packs
Ensures consistency between internal and external narratives
Protects credibility by ensuring transparency and factual accuracy
5. Key Deliverables & Milestones
Tracks program‑level deliverables and critical milestones
Produces consolidated weekly MI across all workstreams
Identifies delivery slippage early and drives escalation where required
What you will be responsible for
Own and continuously evolve the program governance framework
Enforce governance cadence, including meeting rhythm, pack production timelines, and action follow‑through
Structure standard processes and frameworks for PMO teams to leverage with their clients
Chair cross‑workstream governance and coordination forums and resolve blockers that cannot be addressed at workstream level
Review and challenge all governance content prior to Program Director approval, including:
Draft, own, and present escalation papers to the Program Board and Steering Committee
Actively challenge workstream leads, test leads, and client counterparts when reported status is inconsistent with delivery evidence
Own the go‑live readiness assessment and present formal readiness recommendations to the Board
Maintain a single, authoritative source of truth for program status, risks, issues, decisions, and dependencies
Lead, manage, and develop the PMO team, including:
Senior PMO Analyst
PMO Analyst
PMO Coordinator
Education & Preferred Qualifications
Proven experience leading PMO functions on complex, multi‑year technology or transformation programs
Strong asset servicing or financial services domain knowledge, with understanding of front‑to‑back operating models
Extensive experience operating at senior governance levels, including Program Boards and Steering Committees
High‑impact communicator with the confidence to professionally challenge senior stakeholders and delivery leads
Deep understanding of program governance, risk management, and escalation frameworks
Demonstrated experience building, leading, and developing high‑performing PMO teams
Strong proficiency in JIRA and Confluence — able to maintain trackers, dashboards, and data quality, not just consume outputs
Sound delivery judgment and the ability to identify when reported program status does not reflect underlying delivery reality — and the confidence to act
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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