Servicenow sponsorship Work, Jobs (with Salaries)

Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Customer Support Engineer
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Business Analyst - ServiceNow
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Analysis skills
- Presentation skills
- Agile
- Employee assistance programme
- Employee discount
7d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
10d
Application Support Analyst
Simon & Schuster —London
- From £38,000 a year
- Full-time
- SQL
- Analysis skills
Quick apply
Field Support Technician
Stack studio digital —Chester
- £150 - £160 a day
- Customer service
- Microsoft Office
- Driving
Senior Service Design & Transition Specialist
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- DevOps
- Continuous improvement
- IT
IT Analyst - Business Applications
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- ERP systems
- English
- Employee discount
Management Consultant - Senior Consultant - Financial Services
Moorhouse Consulting —London
- £64,575 - £80,000 a year
- Business development
- Financial services
- Leadership
- Annual leave
- Employee discount
Asset and Configuration Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Part-time
- Administrative experience
- Presentation skills
- Business
- Annual leave
9d
Governance Lead
Water Plus —Stoke-on-Trent
- From £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- No degree
- Free parking
- Work from home
Quick apply
Product Owner & Manager - AI Service & Ops/ServiceNow
Gamma —Manchester
- Full-time
- Agile
Quick apply
Digital Delivery Coordinator
University of Derby —Kedleston
- £32,260 - £41,689 a year
- Full-time
- Microsoft Excel
- University
- No degree
- Annual leave
- Employee assistance programme
1d
Service Delivery Administrator
BCM One —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
Software Developer & IT Systems Manager
Bright Future Tuition —Gorton
- £55,000 - £55,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Gym membership
Quick apply
Senior Network Engineer
Home Office —Liverpool
- £51,200 - £54,200 a year
- Part-time
- Azure
- English
- AWS
- Annual leave
1d
Solutions Consultant
UpGuard —London
- Full-time
- Sales
- APIs
Data and BI Engineer
Sabio Group —London
- Full-time
- Hybrid work
- Azure
- Salesforce
- SQL
- Life insurance
Quick apply
SI Partner Manager - UK
Freshworks —London
- Full-time
- Hybrid work
- Marketing
Quick apply

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Support Engineer - London

RM Education Limited -
London

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Maintenance
ITIL
ServiceNow
IT
CompTIA A+
Time management

Full job description

Overview:

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband

Visit us here to find out more: www.rm.com/education

The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.

We can offer you a competitive salary + Benefits

Responsibilities:

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

Your key responsibilities:

To be the customer face of RM, ensuring our customers receive great service.
To assist the service desk with the delivery of the IT managed support service.
Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.

Have an understanding of the importance of safeguarding in education and take responsibility for safeguarding alongside other members of staff.

Experience:

Our ideal candidate would demonstrate the following behaviours.

Excellent Customer focus, problem solving and time management skills.
Excellent communication both verbally and written.
Punctual and able to prioritise own workload.
Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
Able to work well with remote teams and build strong working relationships.

Skills

Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
Basic wired and wireless networking and troubleshooting
Image build and deploy tools – Microsoft and Apple devices
Basic Operational knowledge of Microsoft 365 and/or Google Workspace
Technical knowledge and experience equivalent to CompTIA A+ or similar.
A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.

What’s in it for you?

At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [email protected].

Unfortunately, we are unable to offer visa sponsorship for this role.

Apply Now

Refine Your Search

servicenow sponsorship jobs

Support Engineer - London

Customer Support Engineer

Business Analyst - ServiceNow

IT Analyst

Application Support Analyst

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Senior Service Design & Transition Specialist

IT Analyst - Business Applications

Management Consultant - Senior Consultant - Financial Services

Asset and Configuration Manager

Governance Lead

Product Owner & Manager - AI Service & Ops/ServiceNow

Digital Delivery Coordinator

Service Delivery Administrator

Software Developer & IT Systems Manager

Senior Network Engineer

Solutions Consultant

Data and BI Engineer

SI Partner Manager - UK

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